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Lou Bachrodt Auto Mall
Rockford, IL
2,170 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,170 reviews
March 09, 2015
2nd purchase and another success This is the second vehicle purchase for our family from JR Henry at Lou Bachrodt. We will continue to be his customers as long as he is selling cars. This is the second vehicle purchase for our family from JR Henry at Lou Bachrodt. We will continue to be his customers as long as he is selling cars. He is friendly, not pushy, and gets the deals that are best for you. We are so happy with our new purchase and could not have asked for a better experience. More
by CnNA
Employees Worked With
JR Henry
March 07, 2015
A Nice Buying Experience My husband and I were looking for a new car for myself. We were pleasantly surprised with the vehicle we were able to get and the hard work that JR d My husband and I were looking for a new car for myself. We were pleasantly surprised with the vehicle we were able to get and the hard work that JR did for us to be able to afford the vehicle that worked for us. I was able to get a much better vehicle than we thought possible. More
by aligroen
Employees Worked With
JR Henry, Ed Sennett
March 06, 2015
Awesome employees! Jim helped me find the car I was looking for and it was as painless as buying a car could be. There was a small "issue" with my car after the deal was Jim helped me find the car I was looking for and it was as painless as buying a car could be. There was a small "issue" with my car after the deal was said and done and Jim helped me no questions asked. It was something he wasn't even required to do for me and he did it with a smile on his face. I would definitely recommend Jim to anyone. Brandon was not necessarily involved with my purchase or my car, but I talked briefly with him during one of my visits and he seems extremely friendly and an all-around people person. Even after only talking with him shortly, he remembered me the next time I was at the dealership. Two very great, upstanding staff members! :) More
by bsteiner166
Employees Worked With
Brandon Campbell, James Canfield
March 05, 2015
purchase of my cruze I purchased a 2014 chevy cruze recently and had the pleasure to deal with AL Luna. I came into the dealership with a certain car in mind and Al did ev I purchased a 2014 chevy cruze recently and had the pleasure to deal with AL Luna. I came into the dealership with a certain car in mind and Al did everything he could to get me into that car. I am completly satisfied with the experience of purchasing my new vehicle. If you want to purchase a vehicle with 100% satisfaction go see Al Luna ! More
by acaniglia93
Employees Worked With
Al Luna
March 05, 2015
They find whats right for you Very happy with my decision no regrets thanks to al Luna for his great customer support much appreciated.would recommend any of my friends and family. Very happy with my decision no regrets thanks to al Luna for his great customer support much appreciated.would recommend any of my friends and family. More
by Loops92
Employees Worked With
Al Luna
March 04, 2015
new car purchase Dealt with Josh Schneider. and Chris Forman. Great experience very professional bought a new 2015 BMW 428I X drive. Very happy with new car! See Josh, Dealt with Josh Schneider. and Chris Forman. Great experience very professional bought a new 2015 BMW 428I X drive. Very happy with new car! See Josh, he will treat you well. More
by qtrmiler
Employees Worked With
Joshua Schneider
March 03, 2015
Amazing experience I have had a lot of trouble buying cars in the past but Brandon Campbell and the team at Lou Bachrodt are a breath of fresh air!!! It was a seamless p I have had a lot of trouble buying cars in the past but Brandon Campbell and the team at Lou Bachrodt are a breath of fresh air!!! It was a seamless process. He treated me like a person there was no pressure I was in total control of my buying experience! Amazing service and sales team! thanks Brandon aka Five eight(ask him about it!) More
by Thebigdeal
Employees Worked With
Brandon Campbell
March 03, 2015
Not happy AT ALL Brought my 2014 Cruze in for first scheduled service. When they got done, I get into my car, and it smells like burnt oil inside. I thought maybe t Brought my 2014 Cruze in for first scheduled service. When they got done, I get into my car, and it smells like burnt oil inside. I thought maybe the mechanic didn't wash his hands? As I drove the smell got much worse, so I pulled over and popped the hood. Clearly the mechanic spilled oil all down the front of the engine and on the exhaust, and didn't even bother to clean it off!! So, I drove back to the dealership ( fairly angrily) and pulled into the service area. Got out of my car and popped the hood open again, and stood there. After about 5 minutes of being ignored (I don't think Nick was there anymore) by 4 different service writers, a 5th girl came out of the office. I asked if she could help me. I told her what the problem was, and she called for a mechanic on her radio. No one answered. She asked again, and finally someone came up from the shop. He told me they would get it all cleaned up. HALF an HOUR later they finally brought my car back out. They did NOT get it cleaned! I had the stench of burning oil for almost two weeks afterward. That they spilled the oil doesn't bother me as much as the way I was treated when I came back to complain. I was completely ignored by 4 different people. Then took them forever to "clean" the engine. Then just gave my car back. No apology. Nothing. Nick was helpful on my initial visit. I had no problem with him at all. And, I believe Courtney was the person who finally helped me when I came back, with the oil all over the engine. More
by aamftdv
Employees Worked With
Courtney Karau, Nick Steder
February 27, 2015
Good Service So far I am enjoying my new car. Only problem I have had is with Repairs. I hope that this could get better this year. So far I am enjoying my new car. Only problem I have had is with Repairs. I hope that this could get better this year. More
by Angela Davis
Employees Worked With
JR Henry
February 25, 2015
Total satisfaction! Just wanted to say that my wife and I had a great time looking for and buying our new car! Ron Freeman did a great job understanding our needs and wha Just wanted to say that my wife and I had a great time looking for and buying our new car! Ron Freeman did a great job understanding our needs and what we were looking for. He also did a great job making sure were comfortable while we waited for the paperwork to be finished. We are also very happy with the deal we got on our car, along with the warranty! Thank you for all you did and we look forward to dealing with you again! More
by morgans14
