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Lou Bachrodt Auto Mall

Rockford, IL

4.6
2,170 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,170 reviews

March 09, 2015

2nd purchase and another success This is the second vehicle purchase for our family from JR Henry at Lou Bachrodt. We will continue to be his customers as long as he is selling cars. More

by CnNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Mar 10, 2015 -

Lou Bachrodt Auto Mall responded

It was a pleasure to read about your second car buying experience at Lou Bachrodt Chevrolet. Congratulations on your new vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that JR was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best, George Schaffner | General Manager | george@bachrodt.com

March 07, 2015

A Nice Buying Experience My husband and I were looking for a new car for myself. We were pleasantly surprised with the vehicle we were able to get and the hard work that JR d More

by aligroen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry, Ed Sennett
Mar 10, 2015 -

Lou Bachrodt Auto Mall responded

Ali, thank you for taking the time to share with us. JR is a valuable staff member and he will enjoy your nice comments. Our customers mean a lot to us and it is great to read your experience went so well at our dealership. From start to finish, we want to make sure all of our customers’ needs are met. We thank you for choosing Lou Bachrodt Chevrolet, and hope to see you back here for your future automotive needs! Best regards, George Schaffner | General Manager | george@bachrodt.com

March 06, 2015

Awesome employees! Jim helped me find the car I was looking for and it was as painless as buying a car could be. There was a small "issue" with my car after the deal was More

by bsteiner166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Campbell, James Canfield
Mar 09, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share with us! The goal of the Lou Bachrodt Chevrolet team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that Jim and Brandon were able to provide you with a very positive experience, and they are valuable team members, indeed. Please come see us for any future needs! Thanks again. Best regards, George Schaffner | General Manager | george@bachrodt.com

March 05, 2015

purchase of my cruze I purchased a 2014 chevy cruze recently and had the pleasure to deal with AL Luna. I came into the dealership with a certain car in mind and Al did ev More

by acaniglia93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Mar 05, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this review. We are very happy to hear that Al could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Lou Bachrodt Chevrolet any time! Take care. Best, George Schaffner | General Manager | george@bachrodt.com

March 05, 2015

They find whats right for you Very happy with my decision no regrets thanks to al Luna for his great customer support much appreciated.would recommend any of my friends and family. More

by Loops92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Mar 06, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share this wonderful feedback! It's wonderful to know that Luna provided you with a great customer service and that you feel confident in your decision to choose Lou Bachrodt Chevrolet as your dealer. It was a pleasure to assist you and please let us know when we can do so again! Best regards, George Schaffner | General Manager | george@bachrodt.com

March 04, 2015

new car purchase Dealt with Josh Schneider. and Chris Forman. Great experience very professional bought a new 2015 BMW 428I X drive. Very happy with new car! See Josh, More

by qtrmiler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider
Mar 05, 2015 -

Lou Bachrodt Auto Mall responded

We appreciate you taking time to leave us a great review! We are pleased to hear that Josh did a great job in assisting you in your purchase. Thank you for your recommendation as well, If there is anything else we can do for you please don't hesitate to give us a call! Best, George Schaffner | General Manager | george@bachrodt.com

March 03, 2015

Amazing experience I have had a lot of trouble buying cars in the past but Brandon Campbell and the team at Lou Bachrodt are a breath of fresh air!!! It was a seamless p More

by Thebigdeal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Campbell
Mar 04, 2015 -

Lou Bachrodt Auto Mall responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It is magnificent to know that Brandon was able to provide you with the pressure-free and knowledgeable service that Lou Bachrodt Chevrolet is known for. Please feel free to call or stop by if there is anything else we can do to help you. Best, George Schaffner | General Manager | george@bachrodt.com

March 03, 2015

Not happy AT ALL Brought my 2014 Cruze in for first scheduled service. When they got done, I get into my car, and it smells like burnt oil inside. I thought maybe t More

by aamftdv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Courtney Karau, Nick Steder
February 27, 2015

Good Service So far I am enjoying my new car. Only problem I have had is with Repairs. I hope that this could get better this year. More

by Angela Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Feb 27, 2015 -

Lou Bachrodt Auto Mall responded

Angela, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed by our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Best, George Schaffner | General Manager | george@bachrodt.com  

February 25, 2015

Total satisfaction! Just wanted to say that my wife and I had a great time looking for and buying our new car! Ron Freeman did a great job understanding our needs and wha More

by morgans14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We understand that buying a car is an important decision and we are honored that you chose Lou Bachrodt Chevrolet. Congratulations on your new vehicle! Please feel free to contact us if you have any questions about your new purchase. Best, George Schaffner | General Manager | george@bachrodt.com

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