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Lou Bachrodt Auto Mall
Rockford, IL
2,170 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,170 reviews
April 11, 2015
third gmc truck purchase Was my third truck in less than 10 years and i wont go anywhere else traded in my 13' sierra for a 2015 it was the second truck i have worked with Ron Was my third truck in less than 10 years and i wont go anywhere else traded in my 13' sierra for a 2015 it was the second truck i have worked with Ron Freeman with and i think he is probably the best salesmen ive meet there hands down. More
by gmcguy86
April 10, 2015
Did a vehicle trade I traded my vehicle and Al Luna was one of the best sales person I have ever encountered. Knowledgable, generous with his time , patient, and just an I traded my vehicle and Al Luna was one of the best sales person I have ever encountered. Knowledgable, generous with his time , patient, and just an all around great guy! More
by carr073
Employees Worked With
Mitch Nelson, Al Luna
April 07, 2015
Our new Buick Enclave This new Enclave was our second Buick purchased from Ron Freeman and we think Ron is great. He is very professional and not at all high pressure. I This new Enclave was our second Buick purchased from Ron Freeman and we think Ron is great. He is very professional and not at all high pressure. I would highly recommend asking for Ron when you visit Lou Bachrodt. More
by iroczman
April 03, 2015
Highly recommend Courtney Karau Courtney Karau is my preferred service representative for my 2008 VW Rabbit. She is prompt with phone messages, honors discount coupons, accurately r Courtney Karau is my preferred service representative for my 2008 VW Rabbit. She is prompt with phone messages, honors discount coupons, accurately records information for the service tech. SGS More
by SGS
Employees Worked With
Courtney Karau
March 31, 2015
Highly Recommend JR Henry I bought my first car two weeks ago from JR and he was amazing! My mother also purchases cars from him and she has never complained about this dealers I bought my first car two weeks ago from JR and he was amazing! My mother also purchases cars from him and she has never complained about this dealership. I'm new to the entire process of purchasing a car, but he made me feel comfortable and offered the best advice for my budget and safety. After a brief conversation he recommended that I purchase a slightly used Chevy Cruze. Of course it's a great car, but I had to look around to feel comfortable about my decision. He was patient with me and made sure that I understood the cost and safety differences of all the cars I showed interest in. I did purchase the 2013 Chevy Cruze and I LOVE IT! I have no complaints. He even called me to ensure that I'm happy with the vehicle. JR made sure that my budget was in the forefront of the conversations. He was straightforward and didn't waste my time. Before I left he made sure I understood the car details and specifications. He also ensured that my OnStar and FX Radio were set up before I left. When I left the dealership I had nothing to worry about! I would HIGHLY recommend purchasing your car from JR. P.S. While I was at the dealership there was another family that requested him because they purchased a car from him previously and only wanted to work with him! So, I'm not the only person that feels this way. More
by ABurks
Employees Worked With
JR Henry
March 31, 2015
exceeded satisfactory I visited the lou bachrodt dealership today and was met by salesman jeff martin, I've never dealt with a dealership before and explained to him this w I visited the lou bachrodt dealership today and was met by salesman jeff martin, I've never dealt with a dealership before and explained to him this would be my first time. Jeff took the time to break everything down for me explaining everything in detail from the credit rating process to the payment processes. The end result was that for the car I want I was advised by Jeff to save up more for a month so that way I can add on to the already down payment I have allowing myself to have some leverage. I really do appreciate and will takes Jeff's guidance and because of that I felt like he didn't try and take advantage of me so I will come back and deal directly with him. He's pretty trustworthy. More
by jordan87
March 31, 2015
Excellent Service Working with Ron Freeman was a great experience. He is very knowledgeable about the vehicles and went the extra mile to make sure I was 100% satisfie Working with Ron Freeman was a great experience. He is very knowledgeable about the vehicles and went the extra mile to make sure I was 100% satisfied. If you want a salesman to treat you the right way, go and see Ron, he is a true professional. More
by WheelsUp2x
March 31, 2015
ridiculously overpriced On Saturday morning I found myself with a 2012 Traverse that needed an alternator at Lou Bachrodt Chevrolet. I am from out of town and and the vehicle On Saturday morning I found myself with a 2012 Traverse that needed an alternator at Lou Bachrodt Chevrolet. I am from out of town and and the vehicle stopped running just outside the service door. I was told that they could not do repairs until Monday so I rented a car and went home. On Monday morning I received a call telling me that I needed a new alternator (I told them that Saturday morning) and the cost would be a little over $1,400.00!! I told them that I thought that seemed very high for that repair and the service person told me that the repair was billed at 4.8 hours labor. I was told that she would have the technician recheck the numbers and call me back in a few minutes. After an hour i decided to call them back and finally got through to the service gal again. The technician checked the figures and he said it should only be 4 hours...new price..a little over $1,100.00. I told her that was still way too high. In the mean time I contacted Tuffy's in Rockford, he also thought that was very high for replacing an alternator. After paying Lou Bachrodt Chevrolet $156.00 for the "diagnosis" I had Tuffy's tow my Traverse to their facility..bottom line $733.00 including the tow with a nationwide guarantee. I would never go back to this dealership. I feel they were taking advantage of me because I was from out of town and stranded with a vehicle that would not run or they simply overcharge people for the work that is done. Fortunately Tuffy's did not do the same. More
by mblaze320
Employees Worked With
Tabatha Lindstrom
March 28, 2015
EXCELLENT Brought our last 3 cars from this dealership very happy with the service. Kevin Lee was so helpful with anything we asked. We were very well taken ca Brought our last 3 cars from this dealership very happy with the service. Kevin Lee was so helpful with anything we asked. We were very well taken care of and will probably be buying our next car from him. Very happy. More
by Jan Spickler
Employees Worked With
Kevin Lee
March 27, 2015
2 nd GREAT EXPERIENCE This is my 2nd truck that I have bought from Lou Bachrodt. This was my first experience with Al Luna in sales and I want you to know that he was very This is my 2nd truck that I have bought from Lou Bachrodt. This was my first experience with Al Luna in sales and I want you to know that he was very helpfull friendly and professional and made sure I got everthing I was looking for . I have a follow up appointment to have a satellite radio installed next week and I will be sure to do a follow up review on how this experience goes. thank you very much Jeff Crawford. More
by crawfman
Employees Worked With
Al Luna
