
Lou Bachrodt Auto Mall
Rockford, IL
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I will never buy a car from anyone else. We have purchased 4 cars and everytime Sam has been amazing as well as the rest of the sales team and service team! We have purchased 4 cars and everytime Sam has been amazing as well as the rest of the sales team and service team! More
Sam Ferrille was an absolute god-send over this last week of looking for a car. He was so up front and honest about everything. He seriously worked his “magic” and got me into the car that was right for me. of looking for a car. He was so up front and honest about everything. He seriously worked his “magic” and got me into the car that was right for me. I would recommend Lou Bachrodt for not just the friendly service but the fact that they listen to what you have to say and truly care about the car you walk out with. Thank you Sam for everything you did for me! More

Great experience. Jenny was awesome! Everyone was very nice. Overall great experience. Thank you very much! Jenny was awesome! Everyone was very nice. Overall great experience. Thank you very much! More
I want to give a HUGE SHOUTOUT to Nathaniel Groebner! !!!!! This young man went to extreme lengths to help my boyfriend and I leave with our cars that day! Not only was Nathan so incredible sweet, but h !!!!! This young man went to extreme lengths to help my boyfriend and I leave with our cars that day! Not only was Nathan so incredible sweet, but he was so knowledgeable and excellent at communicating. My boyfriend and I left with new cars that day and said we would 100% go back here again for cars! I also wanted to say that Shane, who I believe was his manager, was also behind the scenes working the magic for us and also deserves a shoutout! Thank you for making the process so much less stressful than it had to be! We will never forget it! They stayed after closing time just to get the job done too! Probably the best experience I’ve had in customer service over all!!! More
Sam was awesome. Very knowledgeable, super friendly. And my kid said he had awesome hair! We will definitely continue future business with them. Very knowledgeable, super friendly. And my kid said he had awesome hair! We will definitely continue future business with them. More
Sam did his part to make the process as seamless, transparent, and easy as possible! We had some interesting challenges, but made it through due to his hard work and dedication:) transparent, and easy as possible! We had some interesting challenges, but made it through due to his hard work and dedication:) More