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Lou Bachrodt Auto Mall

Rockford, IL

Overview
Reviews
4.6
2,169 Reviews
Call Dealership (815) 332-3000
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7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,169 reviews

March 14, 2023

Sam F. made the car buying process easy, enjoyable and explained every step very well! More

by alexislanning2003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Bill Rusch
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March 13, 2023

Tyler W was very helpful with the sales process. It was a great experience! Stress free! More

by Joe Bookman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Watts
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Mar 13, 2023 -

Lou Bachrodt Auto Mall responded

Joe! Thank you so much for taking the time to share your experience with Tyler and the team. Enjoy your new VW! Sincerely, Naim Sabir, Imports Manager n.sabir@bachrodt.com

March 13, 2023

John did a wonderful job! Very easy to work with, told him what I was looking for and he got me approved and in the car within an hour. Great job! More

by Heather.f.braem82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Schopf, Bill Rusch
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March 13, 2023

I highly recommend working with Lionel at BMW. He’s the most professional, respectful, and knowledgeable car salesman I’ve worked with. He makes car shopping fun again! More

by BMW_TwinTurbo
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Naim Sabir
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March 11, 2023

Everyone at this dealership is very friendly and helpful. Barb is the best. She helped me after a difficult experience at a different dealership and now everything is ok. Plus I love my new Trailblazer. Tha More

by memorykatcher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shain Bono, Bill Rusch, Barb Madisen
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Mar 13, 2023 -

Lou Bachrodt Auto Mall responded

Love to see such a glowing review about the team! Thank you for taking the time to share your 5 star experience with Barb and the team. Enjoy your new Trailblazer, fun cars! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

March 09, 2023

Sam was so easy to work with! ! Friendly and treated me like family!! Bill in finance was super kind as well!!! More

by Chrissy1079
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Courtney Karau, Charlie Hansmeyer, Mike Papa, Bill Rusch
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March 08, 2023

Bought a truck long distance. Fil and Joe Luy worked together. GREAT experience. Thank You! More

by jrichmond
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Joe Luy
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Mar 08, 2023 -

jrichmond responded

I was very pleased with the way this purchased went. After many months of searching for a vehicle, we were finally able to purchase one. I appreciated the way that Joe had all of the documents ready for signatures. Joe also took the time to review all of the operational features of the vehicle with me, I was not rushed through the review. Fil was also very instrumental in putting this purchase together as he was our first contact. Thanks again Joe and Fil

March 07, 2023

Very pleased with the car and service. Sam brought the car to my house. Very helpful. More

by northbd51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Bachrodt, Sam Ferrille, Eric Scharlow
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March 06, 2023

Thank you to Sam for his excellent service and making the experience for my daughter getting her first car amazing. The knowledge and readiness to answer any and all questions was very comforting. We will More

by Hardingj9597
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Harris, Sam Ferrille, Bill Rusch
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Mar 06, 2023 -

Lou Bachrodt Auto Mall responded

Love to hear when the team gets it right! Thank you for taking the time to share your 5 star experience with Sam and the team. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 28, 2023

I had my car fixed in their service department they text me an amount in which I would need to pay I agreed they fixed my car the power went out when I picked my car up so I was told to pay the amount I agr More

by Thall54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Karau
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Feb 28, 2023 -

Lou Bachrodt Auto Mall responded

Hello! My apologies for the miscommunication during your recent visit. Due to the power outage we weren't able to provide an exact payment amount when you picked your vehicle up following service. We wanted you to be able to have your vehicle back as soon as possible! That's why we agreed to collect for the initial estimate and let you know the difference when the computers were back up. Ultimately, we offered to split the difference due to the inconvenience. I confirmed with my team that a full invoice was emailed to you both yesterday afternoon and again this morning. That should reflect the full work that went into your vehicle and the discounted priced you actually paid. If you didn't receive this or have further concerns I encourage you to reach out to me directly. I'd be happy to review your repair order with you! Sincerely, Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

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