Lotspeich Automotive - Service Center

Service Department is an utter joke. In good faith I purchased a 2016 (in 2016) Malibu brand new off the lot and within 1 week the car had completely stalled and locked up throwing us fro In good faith I purchased a 2016 (in 2016) Malibu brand new off the lot and within 1 week the car had completely stalled and locked up throwing us from 50 mpg to 5 in about 1 second (I know that's not their fault) but we expect them to analyze and correct the problem as we purchased their extended warranty. At that point all the service department did was turn off the check engine light which does not generate a service record. It's 2019 now, check engine light still on, vehicle still stalling, service 2 days ago the service department turned off the check engine light and told my wife that it keeps coming on because she is on and off the gas pedals, what a complete crock. Between the purchase in 2016 the check engine light has never been off for more than a week and we have driven the car to Lottspeich (40 miles away) between 12 and 15 times, we had them print us out service record for our attorney and it printed out 4 records, which means ten times all they did was reset the check engine light. Every time we get a loaner they talk like we should be excited about it, it's embarrassing and I don't give a crap about the loaners. This service department is a complete joke and the management allowing this to happen to its customers will feel the burn one day. I know they will reply with a generic statement about how highly they uphold their customer service, but we are done with customer service. We want a working vehicle and this deal that went down in 2016 has completely wasted years of our lives that we cannot get back. All we do is swap out vehicles and wonder when our car is going to lock up on the highway. Still to this day no resolution, nothing you can do at this point will make it right unless you give a refund for this piece of garbage you sold us and continue to sell us on, wasting yours and our time. More

Paid for repairs... Car still won’t run Daughter’s car broke down In Warrensburg, so we had it towed to Lotspeich because it was the closest Chevy dealer. They ordered the part from Chicago Daughter’s car broke down In Warrensburg, so we had it towed to Lotspeich because it was the closest Chevy dealer. They ordered the part from Chicago to fix the car. The car was still not operational. So, they order more parts from Chicago. 4 days go by with no loaner so I’m stuck driving hours a day trying to get my daughter to Warrensburg for school in addition to my own driving. Anyway, she picked the car up and made it back to Lee’s Summit before it started doing what it was doing before. They would not help cover the tow back to Warrensburg. They offered zero assistance in making this right. We are out money, I really don’t think they attempted to fix the car. More