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227 Reviews of Lost Pines Toyota - Service Center
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April 09, 2024
I scheduled an appointment for 1 PM to get a 10,000 mile vehicle service. I arrived a few minutes early, checked in and sat down in your clean and comfortable waiting area. The service writer was personab vehicle service. I arrived a few minutes early, checked in and sat down in your clean and comfortable waiting area. The service writer was personable and friendly. Two hours later, my truck was finished. I scheduled an appointment, but apparently your facility does not care about my time. Why have a schedule if you are not going to keep it? You wasted my time. More
by Lt Keefer
Employees Worked With
Don't Know
April 06, 2024
I am writing to express my deepest gratitude for the extraordinary kindness and support you extended to my daughter Annika Agnihotri and her friends during a recent challenging situation. My daughter extraordinary kindness and support you extended to my daughter Annika Agnihotri and her friends during a recent challenging situation. My daughter, on her way to Galveston from UT Austin for a competition, encountered car trouble, leaving her stranded on the highway in the evening. As a parent, my foremost concern was her safety and well-being. With auto shops closing down and no immediate help in sight, our worries escalated. Lost Pines Toyota, however, emerged as a beacon of hope. Not only did you swiftly attend to her car trouble, but you also went above and beyond by fixing it in an unbelievably short span of time. Your efficient service ensured that my daughter and her friends could resume their journey to Galveston without further delay, alleviating their stress and ensuring they reached their destination safely. Moreover, your exemplary treatment of them during such a stressful time did not go unnoticed. The compassion and care you showed were truly touching, providing them with much-needed comfort and reassurance. In particular, I would like to extend a special thank you to Eddy Cooke for his kind words to my daughter. His heartfelt remark, "you remind me of my daughter," speaks volumes about the genuine empathy and compassion he embodies. Eddy's actions exemplify true heroism, and I am deeply moved by his pure-hearted kindness. To Eddy's daughter, if you ever come across this message, please know that your father is a true HERO. His selfless acts of kindness have made a profound impact on our lives, and I am immensely grateful for his unwavering support and compassion. Once again, thank you to the entire Lost Pines Toyota team for your exceptional service and for going above and beyond to assist my daughter and her friends in their time of need. Your kindness will always be remembered and cherished. With heartfelt gratitude, Ashutosh Agnihotri Dallas, TX More
by Ash Agnihotri
Employees Worked With
April 02, 2024
The entire staff at Lost Pines Toyota are always kind, courteous and professional. Gavin was extremely efficient and knowledgeable and took care of problem completely. courteous and professional. Gavin was extremely efficient and knowledgeable and took care of problem completely. More
by mccrarysusan
March 31, 2024
The customer service of the service department exists with only one individual, Mark W. I had three appointments on this date for three separate vehicles, after having all vehicles there, on time, I wait with only one individual, Mark W. I had three appointments on this date for three separate vehicles, after having all vehicles there, on time, I waited for my service rep to approach in order to discuss what I was looking to have done, no one approached, not on of the three that I had a service appointment with. Numerous workers stood around chatting, not not one assisted. After walking inside and finding mark, he graciously assisted with all three, even though none of my appointments were with him. More
by emilymjaso
Employees Worked With
Mark W
March 30, 2024
OMG everyone was so great. They were also kind and thoughtful. A big shout out to Nathan, Gavin, John, Jonathan. I couldn’t have asked for more wonderful guys. They were so att They were also kind and thoughtful. A big shout out to Nathan, Gavin, John, Jonathan. I couldn’t have asked for more wonderful guys. They were so attentive and patient with me and my questions. Thank you to all. More
by colette
Employees Worked With
Nathan, Gavin, John, Jonathan
March 29, 2024
I have had my previous car, a Nissan, and now my Toyota Avalon serviced at Lost Pines Toyota since 2012. I find them attentive to my needs and reliable. Damien checks my car in. He is friendly and listens Avalon serviced at Lost Pines Toyota since 2012. I find them attentive to my needs and reliable. Damien checks my car in. He is friendly and listens to my needs ensuring that my car remains reliable and a pleasure to drive. More
by mdeene
Employees Worked With
March 26, 2024
Good service done on time service person who help was great kept me updated and explained everything that was done and set me up for next appointment. Also Adam &Jimmy in sales help out with question I h great kept me updated and explained everything that was done and set me up for next appointment. Also Adam &Jimmy in sales help out with question I had about vehicle. More
by twosdagain
Employees Worked With
Brian I think
March 22, 2024
Was supposed to get a tire rotation and take care of a safety recall. After 3 hours of not hearing anything back I got a hold of someone and found out that all they did was a tire rotation the whole 3.5 h safety recall. After 3 hours of not hearing anything back I got a hold of someone and found out that all they did was a tire rotation the whole 3.5 hours I was there. More
by Mrmendoza87
Employees Worked With
Can’t remember name
March 21, 2024
So easy to schedule an appointment at my convenience. Waiting area is comfortable. Kept apprised of progress. All work documented and completed quickly. 😆👍 Waiting area is comfortable. Kept apprised of progress. All work documented and completed quickly. 😆👍 More
by lewsianac
Employees Worked With
