Lost Pines Toyota - Service Center

Lost Pines Toyota responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you received great service at Lost Pines Toyota and that we were able to keep you well informed throughout the process. Ensuring that our customers are informed and that their vehicles are ready on time is always our priority, and we're delighted that we could meet your expectations in this regard. We truly appreciate your business and your kind words. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you for taking the time to leave such a positive review! We're delighted to hear that your experience at Lost Pines Toyota, from check-in to the tire rotation and full point inspection, left you feeling informed, respected, and safe. Our service staff works hard to ensure that every customer feels valued and well taken care of, and we're thrilled that their efforts made a difference for you. We're also excited that you've ordered additional accessories and are looking forward to having them installed! We'll make sure to provide the same level of excellent service when it comes time for their installation. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future! If you have any further questions or need assistance, please don't hesitate to reach out.

Lost Pines Toyota responded

Thank you for sharing your experience with us! We're pleased to hear that our team at Lost Pines Toyota provided you with great and friendly service when you needed new tires. Offering a rental to minimize your wait time is just one way we strive to make your experience as convenient and efficient as possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Lost Pines Toyota!

Lost Pines Toyota responded

We're truly sorry to hear about your negative experience at our service center. Your satisfaction is our top priority, and it's disheartening to hear that we fell short of your expectations. We apologize for any inconvenience or frustration caused by the service you received. Your feedback is invaluable to us, and we will use it to address any issues and improve our service quality. If there's anything we can do to make things right or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

Lost Pines Toyota responded

Thank you for sharing your recent experience with us. We sincerely apologize for the extended wait time you encountered during your oil change appointment at Lost Pines Toyota Service Center. Your time is valuable, and we understand how frustrating it can be to wait longer than expected for service. We appreciate your patience and understanding during this time, and we're glad to hear that the gentleman was able to assist you promptly once you brought the matter to his attention. Please know that your feedback has been shared with our team, and we will take steps to ensure that wait times are minimized in the future. We understand that dropping off your vehicle may not always be convenient, especially considering the distance you have to travel. We apologize for any inconvenience this may have caused. Thank you for your continued loyalty to Lost Pines Toyota, and we hope to have the opportunity to serve you better in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.

Lost Pines Toyota responded

Thank you for sharing your experience with us, and as a long-time customer, we appreciate your loyalty. We're genuinely sorry for the extended wait time you experienced during your recent visit to our service center. Your time is valuable, and we understand that waiting for nearly three hours for an oil change, tire rotation, and inspection, especially with an appointment, is unacceptable. We're committed to providing efficient and timely service to all our customers, and we regret that we fell short of this commitment during your visit. Your feedback is essential to us, and we'll use it to improve our processes to ensure that wait times are minimized in the future. We value your continued trust in us, and we hope to have the opportunity to regain your confidence by providing you with the fast and reliable service you've come to expect from Lost Pines Toyota. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

Lost Pines Toyota responded

We're truly sorry to hear about your disappointing experience at our service center. Providing exceptional customer service is our priority, and it's concerning to hear that you felt let down by the service writer's conduct. We apologize for any miscommunication regarding your tire patch request and any impression that your spending was prioritized over your needs. Your feedback is invaluable, and we'll address this internally to ensure that all our team members uphold the highest standards of professionalism and attentiveness to customer requests. We understand your concerns and appreciate your honesty. If there's anything further we can do to address this matter or if you'd like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Lost Pines Toyota responded

Thank you so much for your fantastic review! We're thrilled to hear that you had a great service experience at Lost Pines Toyota Service Center. We'll be sure to pass along your compliments to Eddie, Damian, and the rest of our team. It's wonderful to hear that they provided you with awesome service. We're glad you found our service room comfortable while waiting. Your comfort is important to us, and we're pleased to know that you were well taken care of during your visit. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you so much for your wonderful review! We're delighted to hear that you love Lost Pines Toyota and that Kevin has earned your trust and respect. Providing trustworthy and respectful service to all our customers is a top priority for us. We're honored to have had the opportunity to serve you, and while we don't have a dealership in Kentucky, we're grateful for your kind words and hope you'll keep us in mind whenever you're in need of automotive services. If you ever have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you for your feedback! We're glad to hear that you found our service center to be helpful and timely with their service and information. We appreciate your support and are grateful for the opportunity to serve you. If there's anything specific we can do to earn that extra star in the future, please feel free to let us know. Thank you for choosing Lost Pines Toyota, and we look forward to continuing to provide you with excellent service!