Lost Pines Toyota - Service Center

We've seen a change in the past two times we have been there, not as good customer service as we have previously experienced. Some of the people we have grown to trust are no longer there. There appears t there, not as good customer service as we have previously experienced. Some of the people we have grown to trust are no longer there. There appears to be less personal communication than before about work that should be done and at the time of payment. More

Staff are always nice. Very helpful to get the video from the mechanic with overviews on their findings. My only issues this time around: *When i booked this appointment Very helpful to get the video from the mechanic with overviews on their findings. My only issues this time around: *When i booked this appointment, i asked for team to check AC but the service tech did not advise i would need a service at almost 200.00 to check the AC unit, and i did not find out til arriving, so i skipped it *when i get texted with findings and recommended service, it said i needed a EFI and throttle service but no details on what it is. I could not find my service tech til after i declined the service and then asked after i paid so i knew in case i needed the service badly to book in near future. It would be helpful to have more details on the service for people who dont know cars like me. On a side note, the mechanic left some paper and vehicle number on the dash and the plastic on the seat. They usually remove these things. Also, the decal they put on the window - it is a bit hard to read the next miles for service. Thanks all jared More

I was told my service on my car would take 45 minutes. I told them before they started that I had to leave in an hour. It took two hours. Not happy. I told them before they started that I had to leave in an hour. It took two hours. Not happy. More

The Service is always excellent, but just yesterday when I took my truck it was raining and they had a rear back window open when I picked up my truck Of curse It was so wet and took a pic of my seats. Plea I took my truck it was raining and they had a rear back window open when I picked up my truck Of curse It was so wet and took a pic of my seats. Please more careful on that. June 19 2024 More

Schedule maintenance is reason for visit. Purchased highlander from Lost Pines several years ago and have always had vehicle maintenance serviced here. Always excellent customer service. Cust Purchased highlander from Lost Pines several years ago and have always had vehicle maintenance serviced here. Always excellent customer service. Customer waiting areas always clean. I've had several service advisors in the past and I find that they are always aware of the needs of the customers. Great job Samuel Felix! More

Took vehicle in for road trip service check. Damien was my service point of contact when I arrived. He totally ROCKS!! Friendly, courteous, professional and made sure I received top notch se Damien was my service point of contact when I arrived. He totally ROCKS!! Friendly, courteous, professional and made sure I received top notch service and frequently checked on my vehicle to make certain it was moved to the appropriate areas ... such as tire rotation, tire alignment, wash, etc. EXCELLENT service!! More

Fast, friendly service, which is what I receive every time I visit Lost Pines Toyota service department. time I visit Lost Pines Toyota service department. More

Lost pine Toyota has the friendliest people and the best service and they care about their customers I shop nowhere else but at lost pine Toyota They have a great crew working there thank you for being th service and they care about their customers I shop nowhere else but at lost pine Toyota They have a great crew working there thank you for being there for me More

Although there have been some bumps in the road before, I had very good service these last 2 visits. Priscilla is like a breath of air. She is honest & genuine. A most important part of your diverse team. Th had very good service these last 2 visits. Priscilla is like a breath of air. She is honest & genuine. A most important part of your diverse team. Thank you! More