Lost Pines Toyota - Service Center

Always good service for my 2022 Venza. Never any problems with service since I got it new. Never any problems with service since I got it new. More

I bought my car from Lost Pines Toyota and recently got an oil change there at their service center. I had to wait 1 hour 40 min which is almost too long of a wait. I did get an appointment right away tho an oil change there at their service center. I had to wait 1 hour 40 min which is almost too long of a wait. I did get an appointment right away though so I expected to have to wait. There were no discounts either for the oil change. I had cars before were I received a discount. I had to take the car to the dealership's service center where I bought the car, but at least I got a discount. Service people were nice and polite though and apologized for the longer wait. More

I was in Bastrop and called if could do a oil change and tire rotation.. They had a appointment in my time slot.. The receiving area at 10:am was extremely .. Got to me immediately…. within 30 minutes I r tire rotation.. They had a appointment in my time slot.. The receiving area at 10:am was extremely .. Got to me immediately…. within 30 minutes I received a text about replacing wipers. I texted back…….a short time my car was ready.. I looked at my original phone call. I had been in and out in 45 minutes… which I was extremely happy with.. More

Technician was extremely nice and helpful. When I picked up my vehicle and had questions about other services suggested he took his time and explained them. When I picked up my vehicle and had questions about other services suggested he took his time and explained them. More

The service department, especially Lupe and Nathan, were very kind, helpful, and exceeded my expectations of customer service. Thank you for the wonderful experience! very kind, helpful, and exceeded my expectations of customer service. Thank you for the wonderful experience! More

Excellent - Larry, Mark. .. were very helpful and informative. Their customer service is friendly and professional. Thanks .. were very helpful and informative. Their customer service is friendly and professional. Thanks More

Every visit for 9 years has been pleasant. All service reps have always been outstanding. All service reps have always been outstanding. More

I was greeted by Doc. I explained that I had an appointment for an alignment. He asked if I was waiting or leaving the car. I was waiting. After a bit I received a messa I explained that I had an appointment for an alignment. He asked if I was waiting or leaving the car. I was waiting. After a bit I received a message with an update and an estimated wait time. I only bring my car to Lost Pines Toyota for all needs. Thank you for great customer service. More

Dropped my Toyota Corolla off with a service rep to reinstall a part that fell out of the mirror case on the windshield, fix rear speakers as they were not audible even when balance is all the way to reinstall a part that fell out of the mirror case on the windshield, fix rear speakers as they were not audible even when balance is all the way to rear, and fix intermittent connectivity problem with USB ports. Three days later I call to find out status of my repair and am told that service rep was no longer with the company and a new service rep will be assigned. Talked to new rep named John, who said he would check into my car and call me right back. called him 3 days later and his response was "sorry, let me check into your car status and call you right back" Crickets for days again. Called to check on my car on day 10 and John was off that day so no updates to report. Called on day 11 and told John I was coming to get my car. Results are, part that fell out was not reinstalled and is now missing from the car (NO REPAIR). Toyota designed the sound system so that the rear speakers are purposely inaudible (NO REPAIR) and I should buy new phones and try them with USB ports the car. (NO REPAIR). If I could give them no stars I would. More

Nathan's customer service was nothing short of outstanding! Scheduling my appointment with Annie was just as outstanding! Both of their efforts were very much appreciated. outstanding! Scheduling my appointment with Annie was just as outstanding! Both of their efforts were very much appreciated. More