Lost Pines Toyota - Service Center

Lost Pines Toyota responded

Thank you so much for your wonderful 5-star review! We truly appreciate your consistent support and loyalty to Lost Pines Toyota Service. We're delighted to hear that your experience with our representative "T" has been nothing short of exceptional. It's fantastic to know that she's attentive to your concerns and ensures your vehicles are in the hands of our dedicated team who always go "over and beyond." Your trust means the world to us, and we're honored to have earned it across a range of vehicle makes, including Toyota, Honda, Chevrolet, and Ford. Knowing that you believe we offer the best service in town is incredibly rewarding. We understand that the decision of where to entrust your vehicle for service is significant, and we're thrilled to have exceeded your expectations. Thank you for taking the time to share your positive experience. We're committed to continually delivering top-notch service, and we can't wait to welcome you back for your next service appointment. If you ever need anything, don't hesitate to reach out. Safe travels and see you soon!

Lost Pines Toyota responded

Thank you so much for taking the time to leave us a glowing 5-star review! We're thrilled to hear about your positive experience at the Lost Pines Toyota Service Center. Our team is dedicated to providing top-notch service, and we're delighted that you found our staff courteous and accommodating. It's great to know that your 10,000 mile maintenance, oil change, and tire rotation were performed to your satisfaction while you relaxed in our comfortable lobby. We're glad to be your go-to place for vehicle servicing, and we look forward to serving you again in the future. Safe travels! Next time you come in, please check out the "Service Coupons" page of our website for extra savings!

Lost Pines Toyota responded

My apologies, I try to reply immediately to our reviews, and this one slipped by. I also like to run service reviews, by my Service Director before I reply. I appreciate you taking the time to share your feedback regarding your recent experience at Lost Pines Toyota. It's unfortunate to hear about the concerns you had with the service provided during your oil change and MPI on your Kia Soul. Your point about the cabin filter not being properly inspected is indeed concerning. It's essential for service center employees to conduct thorough checks and provide accurate assessments to ensure the safety and satisfaction of their customers. The situation you described does raise questions about the overall quality of the inspection process. And will be addressed with the tech that worked on your vehicle. Your feedback serves as a valuable reminder to both the service center and potential customers to prioritize open communication and transparent service. It's crucial for businesses to be accountable for the services they offer, and for customers to feel confident in the work being done on their vehicles. Thank you for sharing your insights, and I hope that any future visits you have with us are more satisfactory. If you have any other questions or concerns, feel free to reach out.

sunset444 responded

Thank you for your reply and your concern. I will be having my Kia serviced again soon .. I hope everything will be checked as noted. Eventually my new Toyota will need service ..Here’s hoping that Lost Pines will be my “go to” service center for my Toyota .

Lost Pines Toyota responded

Thank you for sharing your wonderful five-star review! We're delighted to hear that Anna provided you with top-notch service. Your satisfaction is important to us, and we're glad that she was able to accommodate you even without an appointment. Clear communication is key, and we're thrilled that Anna made sure you were well-informed. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support and look forward to serving you again at Lost Pines Toyota!

yolandariddle563 responded

Thank you

Lost Pines Toyota responded

Thank you so much for your glowing review! We're thrilled to have earned your trust as your go-to service department for your RAV4. It's always a pleasure serving long-standing customers like you. We're dedicated to consistently providing top-notch service, and it's fantastic to know that our team's efforts have made a positive impact on your vehicle maintenance experience. Your continued support means the world to us, and we look forward to assisting you with any future needs your RAV4 may have. Drive safely, and remember that we're here whenever you need us! Don't forget about our service coupon page on the website for savings on your next visit

Lost Pines Toyota responded

Thank you so much for your fantastic review! We're thrilled to hear that you've had such a positive experience with both our Toyota cars and our dedicated staff at Lost Pines Toyota. Providing excellent service and outstanding customer support are our top priorities, and it's truly rewarding to know that we've met your expectations. We appreciate your loyalty and look forward to continuing to serve you with the same level of excellence in the future. If you ever need anything, please don't hesitate to reach out. Safe and happy driving!