Back

Lost Pines Toyota - Service Center

Bastrop, TX

4.5
265 Reviews

265 Reviews of Lost Pines Toyota - Service Center

Sort by
April 25, 2025

Quick service except they added a service that me or my wife didn’t request. So make sure they don’t add services to your bill!! More

by Michael Padilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Murry
Apr 25, 2025 -

Lost Pines Toyota responded

Thank you for your feedback. We're glad to hear the service was quick, but we’re sorry to learn there was a service added that you didn’t request. That’s definitely not the experience we want for our customers. We appreciate you bringing this to our attention, and we’ll be reviewing this with our team to ensure it doesn’t happen again. If you have any questions or would like to discuss it further, feel free to give us a call or stop by! Thank you again for choosing Lost Pines Toyota. We hope to serve you better on your next visit.

April 20, 2025

They always do a great and efficient job. I trust what they say. The personnel are always friendly. More

by tjpure101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Lost Pines Toyota responded

Thank you so much for the kind words and trust! We're happy to hear that our team consistently provides great, efficient service and that you feel taken care of. We truly appreciate your support and look forward to seeing you next time!

April 10, 2025

I have been a Toyota owner for many years now and I love my tundra. I have had all maintenance done by lost pines and they are on top of it. Thanks lost pines More

by darelbaucum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words and for being a loyal Toyota and Lost Pines customer! We’re thrilled to hear how much you love your Tundra and that our team has been able to keep it running smoothly over the years. Your trust means the world to us, and we look forward to continuing to take great care of you and your vehicle. Thanks again for the awesome shoutout!

April 05, 2025

Thid has been the worst experience i’ve had. I’ve taken my car to be serviced at lost pines 2x already but the most recent one topped it off. My advisor was not only a bit rude but towards the e More

by marielossarmiento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddy Cooke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Lost Pines Toyota responded

Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had during your recent visit. We understand how frustrating it can be when your expectations are not met, and we're truly sorry to hear about the issues you encountered with our service department. Please know that we take your concerns seriously. Our goal is always to provide excellent customer service, and we are disappointed that we did not meet that standard during your visit. We will be addressing the behavior of your advisor to ensure this type of situation does not occur again. We also apologize for the oversight with the paperwork and flag on your car, and we're grateful that you brought it to our attention. We value your business and would love the opportunity to make things right. If you're open to it, please feel free to reach out to marketing@lostpinestoyota.com, so we can discuss your experience further and ensure your next visit is a much better one. Thank you again for your feedback.

April 03, 2025

My recent visit to Lost Pines Toyota went very well. Mr. Cooke - the Service Director, took care of me and made sure his staff took care of me. He was very friendly and helpful. Also a part of this g More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Murry and Beau Patania - both 5 stars
Apr 03, 2025 -

Lost Pines Toyota responded

Thank you for sharing your positive experience! We're thrilled to hear that Eddy and Brian, provided you with friendly and attentive service. It's also heartwarming to know that Beau, who sold you your truck, took the time to greet you personally.​ Your feedback reflects the dedication of our team to make every customer feel welcome and valued. We appreciate your kind words and look forward to serving you again in the future.​

March 28, 2025

Service tech Cam was very informative and very professional. Was keeping me informative of wait status of my vehicle. More

by stranger1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam service
Mar 28, 2025 -

Lost Pines Toyota responded

Thank you for sharing your positive experience! We're thrilled to hear that Cam was able to keep you informed and provided professional service throughout your visit. We truly appreciate your feedback and look forward to serving you again in the future!

March 25, 2025

I haven't bought a car here, but I bring all our cars here for maintenance. The service is great, and the staff is friendly and helpful. More

by aguilar.shelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tee, Stuart Young
Mar 26, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our service and staff. We truly appreciate your trust in us for all your car maintenance needs, and we're always here to help. Looking forward to continuing to serve you and your vehicles!

March 24, 2025

I had made an appointment and arrived at exactly the time of the appointment. I was greeted immediately and with courtesy. My wait time was minimal even though the service department was extremely busy. I More

by Sunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lost Pines Toyota responded

Sunshine, thank you for taking the time to share your experience! We're thrilled to hear that you were greeted promptly and had minimal wait time, even during a busy day. Providing great service is always our goal, and we truly appreciate your loyalty to Lost Pines Toyota. We look forward to serving you again in the future!

March 21, 2025

The best auto dealership I have ever seen, hands-down. And the service department’s attention to detail and customer satisfaction goes well beyond the expected: while I was there yesterday, a service tech More

by dwelcher1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Akin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us over the years. It’s truly our goal to go above and beyond for our customers, and we're glad to see that our attention to detail, like taking care of the flowers, made an impact. We appreciate your loyalty and are so lucky to have customers like you in our neighborhood. We look forward to continuing to serve you for many more years to come! Thank you again for the wonderful feedback!

March 21, 2025

As usual my experience with the service department was excellent. Staff was very busy but recognized my presence almost immediately and kept in contact. My purpose there was handled completely. More

by debby10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Mar 21, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that your experience with our service department was excellent. We understand how busy things can get, and it’s great to know that our team was able to keep you informed and handle your needs efficiently. We look forward to serving you again in the future!

2
...