Lost Pines Toyota - Service Center

Lost Pines Toyota responded

Thank you so much for the five-star review! 🌟 We're thrilled to hear that Arlene and the team at Lost Pines Toyota were on top of things and made your experience pleasant. 😄 As for the dad jokes, well, consider them our secret weapon to keep you entertained during your visit. 🤣 We believe in providing top-notch service with a side of laughter! Who knew that car shopping could also double as a comedy show, right? 🚗🎤 So, next time you're in the market for a vehicle or even just a good laugh, swing by Lost Pines Toyota and let Arlene and the dad jokes brighten your day. We appreciate your support and look forward to seeing you again soon! 🚀💫

Lost Pines Toyota responded

Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you've consistently had a positive experience with Damien and our team at Lost Pines Toyota Service Center over the past 6 years. It's our pleasure to provide you with reliable and top-notch service. Your continued trust and loyalty mean the world to us. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out. We look forward to serving you for many more years to come! 🚗💨

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this fantastic five-star review for the Lost Pines Toyota Service Center! We truly appreciate your kind words and your support. We are delighted to hear that our team provided you with excellent customer service. Politeness, readiness to assist, and clear explanations are core values we uphold to ensure a positive experience for all our customers, and we are thrilled to know that you had such a positive encounter. Your recommendation to your friends means a lot to us, and we're grateful for your trust and loyalty. Should you or your friends ever require our services in the future, please do not hesitate to reach out. We're here to assist you whenever you need us. Thank you once again for choosing Lost Pines Toyota Service Center, and we look forward to serving you and your friends in the future.

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this fantastic five-star review of the Lost Pines Toyota Service Center! We're thrilled to hear about your positive experience. It's wonderful to know that Damien provided you with a prompt and friendly check-in experience. We take pride in our efficient service, and we're delighted that your work was completed in less than 2 hours, ensuring your convenience. We're also glad you appreciated the innovative technology we use, such as the video clip of your vehicle being serviced. It's indeed a cool feature that helps you stay informed about the work being done on your car. We look forward to welcoming you back in January and providing you with another outstanding service experience. If you ever have any questions or need assistance in the meantime, please don't hesitate to reach out. Safe travels until we see you next!

Lost Pines Toyota responded

We're truly sorry to hear about your recent experience at the Lost Pines Toyota Service Center. We appreciate your feedback and want to assure you that your concerns are important to us. We understand your frustration with the extended wait time and the delay in receiving recommendations. This is not the level of service we strive to provide, and we apologize for any inconvenience this may have caused you. We take your feedback seriously and will use it as an opportunity to improve our processes and customer service. We value your business and hope you'll give us another chance to provide you with a more efficient and satisfying service experience in the future. Thank you for bringing this matter to our attention, and please feel free to reach out if you have any further concerns or if there's anything we can do to make it right. Your satisfaction is our priority, and we appreciate your continued support of Lost Pines Toyota Service Center.

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this fantastic five-star review! We're delighted to hear that Lost Pines Toyota has made such a positive impression on you. It's lovely to know that Damian, Thynthia, and Adam have provided you with exceptional service, and we appreciate your kind words about our Lost Pines Toyota family's dedication to customer care. We're thrilled that you enjoy your visits to our dealership, even when waiting for maintenance. We strive to make your experience as pleasant as possible, and your satisfaction is our top priority. Our team values your feedback, and we're grateful for your support. Customers like you make Lost Pines Toyota the best Toyota/car dealership in Texas. We look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you for taking the time to share your feedback regarding your recent visit to the Lost Pines Toyota Service Center. We truly value your perspective and apologize for any inconvenience you experienced during your appointment. We're delighted to hear that our personnel left a positive impression on you and that the quality of routine service met your expectations. However, we understand your frustration with the extended wait time you encountered, despite arriving ahead of your scheduled appointment. Please accept our sincerest apologies for any inconvenience this caused. Your concerns regarding our scheduling system have been noted and will be thoroughly reviewed by our team. We strive to provide efficient and reliable service to all our customers, and your feedback helps us identify areas for improvement. We genuinely appreciate your business and the opportunity to serve you. If there's anything else you'd like to share or discuss, please feel free to reach out to us. We're committed to addressing your concerns and ensuring that your future experiences with us are positive and hassle-free. Once again, thank you for your feedback and for choosing Lost Pines Toyota Service Center. We hope to have the chance to exceed your expectations in the future.

Lost Pines Toyota responded

Thank you so much for taking the time to share your fantastic experience with our Lost Pines Toyota Service Center! We are thrilled to hear that Damien and Chad have consistently provided you with excellent service over the years. Your feedback regarding their expertise, friendliness, and the overall efficiency of our service department truly warms our hearts. We understand the initial hesitations about service contracts, and we're delighted that we've been able to exceed your expectations and demonstrate the value of entrusting your vehicle to us. Providing convenience, comfort, and peace of mind while ensuring your vehicle receives top-notch care is at the core of our commitment to our customers. We greatly appreciate your loyalty and trust in our team. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. Looking forward to continuing to serve you and your vehicle for many more years to come!