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Lost Pines Toyota - Service Center

Bastrop, TX

4.5
227 Reviews

227 Reviews of Lost Pines Toyota - Service Center

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July 11, 2023

I have never respected or loved a car dealership like I do Lost Pines Toyota. I trust them completely. Their appointment times are held to perfectly - if not even early! - and the work is always performed More

by AlanP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna - Service
Jul 12, 2023 -

Lost Pines Toyota responded

Thank you so much for your outstanding 5-star review! We greatly appreciate your kind words and are thrilled to hear that you have such a high level of respect and love for Lost Pines Toyota. We take pride in our commitment to excellence and it's truly rewarding to know that our efforts have earned your complete trust. We understand the importance of keeping our appointments punctual and we're delighted that we've been able to meet and even exceed your expectations in this regard. Our dedicated team strives to provide top-notch service with each visit, ensuring that the work is performed to the highest standards. We couldn't be happier to hear that our staff has been gracious and polite during your interactions. Our team members are trained to prioritize customer satisfaction and your recognition of Anna's exceptional service is truly appreciated. We will make sure to pass along your compliments to her. Once again, thank you for taking the time to share your positive experience. It means the world to us to have customers like you who value and trust our dealership. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

July 10, 2023

Great service dealer appointments always on time Great service writers always great work and very friendly More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Lost Pines Toyota responded

Thank you so much for your fantastic 5-star review of Eddy and the service team at Lost Pines Toyota Service Center! We truly appreciate your kind words and are delighted to hear that you had such a positive experience. We take great pride in providing excellent service to our valued customers, and it's wonderful to know that our commitment to timeliness and customer satisfaction shone through during your visit. Eddy and our service writers work diligently to ensure that appointments are always on time, and it's fantastic to hear that they consistently deliver great work while maintaining a friendly and welcoming atmosphere. Your feedback serves as a great encouragement to our team, and we're grateful for your recognition. We look forward to serving you again in the future and providing you with continued exceptional service. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing Lost Pines Toyota Service Center! Be sure to check our service coupon page on the website, to save on your next visit!

July 07, 2023

I have had a very good experience with Lost Pines, Adam who sold me the car, helps me take care of problems! More

by kayebner
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
T is who did a great job, she is a sweetheart!
Jul 07, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a very good experience at Lost Pines Toyota, and that Adam, our dedicated salesperson, provided excellent assistance throughout the process. At Lost Pines Toyota, we strive to ensure that our customers receive exceptional service and support, even after the sale is complete. We're glad to know that Adam continues to help you with any problems or concerns that arise, demonstrating his commitment to your satisfaction. We truly appreciate your kind words and your trust in our dealership. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Always remember to check our website for service coupons!

July 07, 2023

I always receive excellent customer service at Lost Pines Toyota. The service advisors pay attention to every detail. More

by Rav4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Loftin, Service Advisor
Jul 07, 2023 -

Lost Pines Toyota responded

Thank you for sharing your wonderful experience with our Lost Pines Toyota Service Center! We're delighted to hear that you consistently receive excellent customer service from our team. Our service advisors are dedicated to providing the highest level of care and attention to detail to ensure that your vehicle receives the best service possible. We're thrilled that their commitment to excellence shines through during your visits. We genuinely appreciate your kind words and your continued trust in our service center. If there's anything else we can do to further enhance your experience, please let us know. We look forward to serving you again and providing you with exceptional service in the future! Be sure to check out our website before your next visit and see the current service coupons being offered.

July 02, 2023

We love Lost Pines. Kevin rocks, he is very kind. We have two toyota and we bought them at LP More

by FELIPE G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin F
Jul 03, 2023 -

Lost Pines Toyota responded

Thank you so much for your amazing five-star review! We're thrilled to hear that you love Lost Pines Toyota and that Kevin provided exceptional service. We're proud to have him as part of our Lost Pines Toyota Family, and we'll be sure to pass along your kind words to him. It's also fantastic to know that you're a proud owner of two Toyota vehicles, both purchased from us. We strive to provide our customers with a top-notch car-buying experience and maintain a high standard of quality service for your vehicles. If you ever need any assistance or have any questions about your Toyota, please don't hesitate to reach out to us. Thank you again for choosing Lost Pines Toyota, and we look forward to serving you for all your automotive needs in the future! Be sure to check our Service Coupon page on the website for savings on those service visits.

June 30, 2023

Kevin took great care of my needs and your maintenance rep jumped right on my vehicle. More

by rgwhise2010
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 30, 2023 -

Lost Pines Toyota responded

We truly appreciate your feedback and are thrilled to hear about your positive experience. Kevin is an exceptional member of our team, and we're delighted that he provided you with excellent service. He consistently goes above and beyond to ensure our customers' satisfaction, and your kind words reinforce his dedication. At Lost Pines Toyota, we strive to create a welcoming and professional environment where our customers feel valued and supported. We are committed to delivering exceptional service at every step of the car-buying process, and it's wonderful to know that Kevin exceeded your expectations. We sincerely appreciate your trust in us and choosing Lost Pines Toyota for your automotive needs. If there's anything else we can assist you with, please don't hesitate to reach out. atch our website's coupon page for new service coupons monthly! We look forward to serving you again in the future. W

June 28, 2023

You had to part. I was out quickly. thank you very much I was pleased with the service. Thank you. More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Lost Pines Toyota responded

Thank you for taking the time to leave a fantastic review for Chad at Lost Pines Toyota! We're delighted to hear that Chad was able to promptly assist you with the part you needed, ensuring a quick and efficient experience for you. We greatly appreciate your kind words and are pleased to know that you were satisfied with the service provided. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again!

June 20, 2023

Damian took excellent care of me! Love the nice waiting area! Wait time for oil change was a bit long. :) More

by cj.meyerson
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Lost Pines Toyota responded

Thank you for taking the time to leave a 5-star review for Damien! We're thrilled to hear that he provided you with excellent care during your visit. We're also glad to know that you enjoyed our nice waiting area. We apologize for the long wait time you experienced during your oil change. Your feedback is valuable to us, and we appreciate your patience. We'll make sure to address this issue to improve our service efficiency and minimize wait times for future visits. We look forward to serving you again in the future, and thank you for choosing Lost Pines Toyota!

June 20, 2023

Friendly and excellent service. Fast, efficient Ann on time. Will definitely recommend lost pines Toyota More

by Tangie
Workmanship
Recommend Dealer
Yes
Employees Worked With
Anna Harper
Jun 20, 2023 -

Lost Pines Toyota responded

Thank you for your amazing five-star review of Anna at Lost Pines Toyota! It's fantastic to know that Anna provided fast, efficient, and on-time assistance during your visit. We appreciate your recommendation of Lost Pines Toyota. Word-of-mouth referrals like yours mean a lot to us and help others in their decision-making process. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to provide you with outstanding service and ensure your satisfaction. Thank you once again for choosing Lost Pines Toyota!

June 20, 2023

As always, everyone at the Bastrop Lost Pines Toyota was incredibly kind and helpful. Went in to get an annual maintenance check up on the Toyota I bought from this dealership. The front desk was very helpf More

by Mr. S
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your recent visit to the Bastrop Lost Pines Toyota for an annual maintenance check-up was met with incredible kindness and helpfulness from everyone you encountered. Our team takes great pride in delivering exceptional customer service, and it's wonderful to know that our front desk staff was helpful in guiding you and providing clear and courteous explanations. We understand the importance of a comfortable waiting environment, and we're glad that our lobby was cool and accommodating during your short wait. Your gratitude for everyone's help means a lot to us, and we truly appreciate your continued support and trust in our dealership. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with another exceptional experience. Next time you come to visit us, please visit our website for service coupons to help you save some money!

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