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Lost Pines Toyota - Service Center

Bastrop, TX

4.5
227 Reviews

227 Reviews of Lost Pines Toyota - Service Center

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July 20, 2023

Wonderful service team they kept me updated about the service I asked for and advised me on what I needed to address. Keep up the great work. More

by yolandariddle563
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Lost Pines Toyota responded

Thank you so much for your glowing five-star review! We're thrilled to hear that you had a wonderful experience with our service team, as well as Chad and Damien. It warms our hearts to know that they provided you with excellent customer service and kept you updated throughout the process. Our team takes great pride in offering top-notch service and guidance to our customers, and we're delighted to hear that they met your expectations. We appreciate your kind words and encouragement. Rest assured, we'll continue to work hard and maintain the same level of service excellence that you experienced. If you ever need any assistance in the future or have any questions, please don't hesitate to reach out to us. Your satisfaction is our utmost priority, and we look forward to serving you again. Thank you for choosing us, and we truly appreciate your support! Be sure to check our service coupon page for savings on your next trip to see us!

July 20, 2023

Wonderful service and quick. My service advisor was awesome and went over the multi point inspection results very clearly More

by rgerbradshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if it was Eddy or not. Was a younger female with short hair. She was great!
Jul 20, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your fantastic 5-star review of the Lost Pines Toyota Center! We are thrilled to hear that you had a wonderful service experience with us and that our team was able to provide you with quick and efficient service. We're especially delighted that Anna, your service advisor, left such a positive impression on you. Our team takes great pride in delivering top-notch customer service, and we are glad to know that Anna went above and beyond to ensure your satisfaction. It's wonderful to hear that she took the time to go over the multi-point inspection results with clarity, ensuring you had a comprehensive understanding of your vehicle's condition. Your kind words are truly appreciated, and we'll be sure to pass along your compliments to Anna and the entire team. We aim to provide all our customers with exceptional service and a stress-free experience, and we're glad that we were able to meet your expectations. Once again, thank you for choosing Lost Pines Toyota Center for your service needs. We look forward to serving you again in the future and providing you with another outstanding experience.

July 18, 2023

Service dept really improved after the prior service manager left. Really impressed with the atmosphere and the service personnel seemed a lot happier. Made for a very pleasant service appointment. More

by BJSTRANS2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name.
July 17, 2023

Damien Winston was great! He insured the proper maintenance of my truck was done in a professional manner. And the job did not take long to complete as it took only a couple o More

by patoddjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your outstanding experience with Damien Winston and our team at Lost Pines Toyota! We are absolutely thrilled to receive your glowing five-star review and to know that Damien went above and beyond to ensure the proper maintenance of your truck in a professional manner. Damien is an invaluable member of our team, and we're fortunate to have him. His dedication to providing exceptional service and keeping you informed throughout the process is truly commendable. We will make sure to pass on your kind words to Damien and the rest of our team, as they will be delighted to know they made your service appointment a positive one. At Lost Pines Toyota, we believe in transparency and open communication with our customers. We understand how important it is to keep you informed about the progress of your vehicle's maintenance, and we're glad to hear that we succeeded in doing so. Your trust in us and your choice to bring your truck to our service center mean the world to us. We're committed to maintaining the highest level of service and ensuring that every visit is as smooth and efficient as possible. If there's anything else we can do to further enhance your experience or if you have any additional feedback, please don't hesitate to reach out to us. We're here to assist you with all your automotive service needs. Thank you once again for your kind words and for choosing Lost Pines Toyota. We can't wait to serve you again and continue providing you with exceptional service!

July 16, 2023

Damien is great. He is friendly, efficient and a good sense of humor. I feel secure handing off my car to him. More

by pdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Lost Pines Toyota responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that Damien provided you with such a positive experience. It's fantastic to know that his friendly demeanor, efficiency, and great sense of humor made your visit enjoyable. At our service center, we prioritize the safety and satisfaction of our customers, and we're delighted to hear that you feel secure trusting Damien with your car. We'll be sure to pass along your kind words to him, as recognition like this motivates us to continue delivering top-notch service. We appreciate your trust in our team, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Have a fantastic day!

July 15, 2023

Great, friendly service. Planning to continue there with our vehicles. Welcomed our friendly puppy on the hot summer day. (On a leash, of course.) More

by janice_and_jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2023

If your appointment has to do with a recall notice call the day of your appointment to make sure the service can be performed before you drive there. Perhaps speak to someone other than the person who More

by Bonnie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brain
July 12, 2023

Technician did a good job of explaining what i needed and what is it would cost and time it would take and was true to his word. He did a excellent job would like get him every time i visit. More

by GO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jul 12, 2023 -

Lost Pines Toyota responded

Thank you for your fantastic five-star review! We truly appreciate your feedback and are thrilled to hear that our technician provided you with a clear explanation of the necessary repairs, associated costs, and estimated time frame. It's wonderful to know that our technician delivered on their promises and provided you with accurate information. We take great pride in ensuring that our customers are well-informed about the services they require, and we strive to maintain transparency in all our dealings. Your acknowledgment of our technician's excellent job is truly rewarding, and we will make sure to pass along your compliments to our Service Center team! Thank you again for your kind words and for choosing Lost Pines Toyota. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to providing you with exceptional service in the future!

July 11, 2023

Service was quick and personnel friendly. The only reason I give it 4 stars rather than 5 is I was notified by text later in the day that an appointment was made in the future without my k More

by arvellafranks
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get the young lady's name
Jul 11, 2023 -

Lost Pines Toyota responded

Thank you for taking the time to leave us a review. We appreciate your positive feedback regarding the quick service and friendly personnel. We're glad to hear that overall, you had a positive experience at our establishment. We apologize for any inconvenience caused by the appointment that was made without your knowledge and subsequently canceled. We understand the importance of clear communication and respecting our customers' preferences. Rest assured, we will investigate the matter further to ensure such incidents are minimized in the future. Your feedback is valuable to us, as it helps us identify areas where we can improve our processes and enhance the customer experience. We appreciate your understanding and want to assure you that we're committed to delivering the highest level of service to all our valued customers. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We're here to address any issues and ensure your complete satisfaction. Thank you again for your feedback and for choosing our services. We look forward to the opportunity to serve you even better in the future.

July 11, 2023

People were very friendly, courteous and professional. My wait time was a lot less this time and they had my truck serviced quickly. Thank you Service Dept! More

by lorrainehunter1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Cat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Lost Pines Toyota responded

Thank you so much for your outstanding five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our team, specifically Eddy and Tom Cat! We take great pride in providing friendly, courteous, and professional service to all our customers. We understand the value of your time and we're delighted that your wait time was significantly reduced during this visit. It's fantastic to know that our team was able to promptly and efficiently service your truck, ensuring a quick and hassle-free experience for you. Your satisfaction and feedback are incredibly important to us, and we'll continue to strive for excellence in delivering exceptional service. We'll be sure to pass along your appreciation to Eddy, Tom Cat, and the rest of our Service Department team. Should you have any further needs, questions, or concerns, please don't hesitate to reach out. We're always here to assist you and provide the best service possible. Once again, thank you for choosing our Service Department and for your glowing review. We truly value your business and look forward to serving you again in the future. When booking your next appointment, be sure to check out our service coupon page, for extra savings!

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