Lost Pines Toyota - Service Center

Lost Pines Toyota responded

Thank you for sharing your wonderful five-star review! We're delighted to hear that Anna provided you with top-notch service. Your satisfaction is important to us, and we're glad that she was able to accommodate you even without an appointment. Clear communication is key, and we're thrilled that Anna made sure you were well-informed. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support and look forward to serving you again at Lost Pines Toyota!

yolandariddle563 responded

Thank you

Lost Pines Toyota responded

My apologies, I try to reply immediately to our reviews, and this one slipped by. I also like to run service reviews, by my Service Director before I reply. I appreciate you taking the time to share your feedback regarding your recent experience at Lost Pines Toyota. It's unfortunate to hear about the concerns you had with the service provided during your oil change and MPI on your Kia Soul. Your point about the cabin filter not being properly inspected is indeed concerning. It's essential for service center employees to conduct thorough checks and provide accurate assessments to ensure the safety and satisfaction of their customers. The situation you described does raise questions about the overall quality of the inspection process. And will be addressed with the tech that worked on your vehicle. Your feedback serves as a valuable reminder to both the service center and potential customers to prioritize open communication and transparent service. It's crucial for businesses to be accountable for the services they offer, and for customers to feel confident in the work being done on their vehicles. Thank you for sharing your insights, and I hope that any future visits you have with us are more satisfactory. If you have any other questions or concerns, feel free to reach out.

sunset444 responded

Thank you for your reply and your concern. I will be having my Kia serviced again soon .. I hope everything will be checked as noted. Eventually my new Toyota will need service ..Here’s hoping that Lost Pines will be my “go to” service center for my Toyota .

Lost Pines Toyota responded

Thank you so much for your glowing review! We're thrilled to have earned your trust as your go-to service department for your RAV4. It's always a pleasure serving long-standing customers like you. We're dedicated to consistently providing top-notch service, and it's fantastic to know that our team's efforts have made a positive impact on your vehicle maintenance experience. Your continued support means the world to us, and we look forward to assisting you with any future needs your RAV4 may have. Drive safely, and remember that we're here whenever you need us! Don't forget about our service coupon page on the website for savings on your next visit

Lost Pines Toyota responded

Thank you so much for your fantastic review! We're thrilled to hear that you've had such a positive experience with both our Toyota cars and our dedicated staff at Lost Pines Toyota. Providing excellent service and outstanding customer support are our top priorities, and it's truly rewarding to know that we've met your expectations. We appreciate your loyalty and look forward to continuing to serve you with the same level of excellence in the future. If you ever need anything, please don't hesitate to reach out. Safe and happy driving!

Lost Pines Toyota responded

Thank you so much for your wonderful five-star review! We are absolutely thrilled to hear that you had such a fantastic experience with our service department at Lost Pines Toyota. Providing top-notch service is our priority, and we're overjoyed to know that our efforts have left such a positive impression on you. Our dedicated team works tirelessly to ensure every customer receives the utmost care and attention, so it's incredibly rewarding to receive such kind words of appreciation. Your satisfaction is our greatest reward, and we are committed to maintaining the highest standards of service for all our valued customers. If you ever need any assistance or have any questions, don't hesitate to reach out to us. We look forward to serving you again and continuing to exceed your expectations. Thank you for choosing Lost Pines Toyota; it was an absolute pleasure having you as our valued customer. See you next time!

Lost Pines Toyota responded

Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you had an excellent experience at our dealership and that you were pleased with our setup and service. It brings us immense joy to know that you found our waiting room convenient and enjoyable. We believe that providing a comfortable and welcoming environment for our customers is essential, and we are delighted that you appreciated the amenities such as the TV and coffee. Moreover, we are grateful for your kind words about our outstanding vehicle service. Our team works diligently to ensure that every aspect of your service experience is top-notch, and your satisfaction is our ultimate reward. Your five-star review means the world to us and serves as a motivation for our entire team to keep striving for excellence. We are committed to maintaining the same level of quality service and convenience during your future visits as well. Once again, thank you for choosing our dealership and for sharing your positive experience with others. If you have any further feedback or if there's anything else we can do to enhance your future visits, please do not hesitate to let us know. We look forward to serving you again and exceeding your expectations. Be sure to check our Service Coupon Page before you next visit to save you money!

Lost Pines Toyota responded

Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our service to be great, and we truly appreciate your kind words. We apologize for the inconvenience you experienced with our text message alert system. Your feedback is invaluable to us, and we'll certainly look into improving the reliability of our alert notifications to ensure that our customers receive timely updates without any issues. The Lost Pines Toyota Family is committed to constantly improving our services, and your review has provided us with valuable insights to work on enhancing our communication and customer experience. We genuinely appreciate your understanding and patience in this matter. Should you have any further suggestions or questions, please don't hesitate to reach out to us. We value your patronage and look forward to serving you even better in the future.

Lost Pines Toyota responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear about your positive experience with Brain and Anna in our service department. Providing professional and trustworthy service is our top priority, and we're glad we could assist you with your tire issue. It's always our goal to find the best and most cost-effective solutions for our customers. We're delighted we were able to patch your tire instead of pushing for a new one like another tire dealer. Our Lost Pines Toyota Family takes pride in their expertise and dedication to ensuring our customers' satisfaction. We truly appreciate your kind words and your trust in our services. If you ever need any assistance in the future or have any questions, don't hesitate to reach out. We look forward to serving you again at Lost Pines Toyota! Be sure to check our Service Coupon page on the website for extra savings before your next visit!