Lost Pines Toyota - Service Center

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this fantastic five-star review of the Lost Pines Toyota Service Center! We're thrilled to hear about your positive experience. It's wonderful to know that Damien provided you with a prompt and friendly check-in experience. We take pride in our efficient service, and we're delighted that your work was completed in less than 2 hours, ensuring your convenience. We're also glad you appreciated the innovative technology we use, such as the video clip of your vehicle being serviced. It's indeed a cool feature that helps you stay informed about the work being done on your car. We look forward to welcoming you back in January and providing you with another outstanding service experience. If you ever have any questions or need assistance in the meantime, please don't hesitate to reach out. Safe travels until we see you next!

Lost Pines Toyota responded

We're truly sorry to hear about your recent experience at the Lost Pines Toyota Service Center. We appreciate your feedback and want to assure you that your concerns are important to us. We understand your frustration with the extended wait time and the delay in receiving recommendations. This is not the level of service we strive to provide, and we apologize for any inconvenience this may have caused you. We take your feedback seriously and will use it as an opportunity to improve our processes and customer service. We value your business and hope you'll give us another chance to provide you with a more efficient and satisfying service experience in the future. Thank you for bringing this matter to our attention, and please feel free to reach out if you have any further concerns or if there's anything we can do to make it right. Your satisfaction is our priority, and we appreciate your continued support of Lost Pines Toyota Service Center.

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this fantastic five-star review! We're delighted to hear that Lost Pines Toyota has made such a positive impression on you. It's lovely to know that Damian, Thynthia, and Adam have provided you with exceptional service, and we appreciate your kind words about our Lost Pines Toyota family's dedication to customer care. We're thrilled that you enjoy your visits to our dealership, even when waiting for maintenance. We strive to make your experience as pleasant as possible, and your satisfaction is our top priority. Our team values your feedback, and we're grateful for your support. Customers like you make Lost Pines Toyota the best Toyota/car dealership in Texas. We look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you for taking the time to share your feedback regarding your recent visit to the Lost Pines Toyota Service Center. We truly value your perspective and apologize for any inconvenience you experienced during your appointment. We're delighted to hear that our personnel left a positive impression on you and that the quality of routine service met your expectations. However, we understand your frustration with the extended wait time you encountered, despite arriving ahead of your scheduled appointment. Please accept our sincerest apologies for any inconvenience this caused. Your concerns regarding our scheduling system have been noted and will be thoroughly reviewed by our team. We strive to provide efficient and reliable service to all our customers, and your feedback helps us identify areas for improvement. We genuinely appreciate your business and the opportunity to serve you. If there's anything else you'd like to share or discuss, please feel free to reach out to us. We're committed to addressing your concerns and ensuring that your future experiences with us are positive and hassle-free. Once again, thank you for your feedback and for choosing Lost Pines Toyota Service Center. We hope to have the chance to exceed your expectations in the future.

Lost Pines Toyota responded

Thank you so much for taking the time to share your fantastic experience with our Lost Pines Toyota Service Center! We are thrilled to hear that Damien and Chad have consistently provided you with excellent service over the years. Your feedback regarding their expertise, friendliness, and the overall efficiency of our service department truly warms our hearts. We understand the initial hesitations about service contracts, and we're delighted that we've been able to exceed your expectations and demonstrate the value of entrusting your vehicle to us. Providing convenience, comfort, and peace of mind while ensuring your vehicle receives top-notch care is at the core of our commitment to our customers. We greatly appreciate your loyalty and trust in our team. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. Looking forward to continuing to serve you and your vehicle for many more years to come!

Lost Pines Toyota responded

Thank you so much for your wonderful 5-star review! We truly appreciate your consistent support and loyalty to Lost Pines Toyota Service. We're delighted to hear that your experience with our representative "T" has been nothing short of exceptional. It's fantastic to know that she's attentive to your concerns and ensures your vehicles are in the hands of our dedicated team who always go "over and beyond." Your trust means the world to us, and we're honored to have earned it across a range of vehicle makes, including Toyota, Honda, Chevrolet, and Ford. Knowing that you believe we offer the best service in town is incredibly rewarding. We understand that the decision of where to entrust your vehicle for service is significant, and we're thrilled to have exceeded your expectations. Thank you for taking the time to share your positive experience. We're committed to continually delivering top-notch service, and we can't wait to welcome you back for your next service appointment. If you ever need anything, don't hesitate to reach out. Safe travels and see you soon!

Lost Pines Toyota responded

Thank you so much for taking the time to leave us a glowing 5-star review! We're thrilled to hear about your positive experience at the Lost Pines Toyota Service Center. Our team is dedicated to providing top-notch service, and we're delighted that you found our staff courteous and accommodating. It's great to know that your 10,000 mile maintenance, oil change, and tire rotation were performed to your satisfaction while you relaxed in our comfortable lobby. We're glad to be your go-to place for vehicle servicing, and we look forward to serving you again in the future. Safe travels! Next time you come in, please check out the "Service Coupons" page of our website for extra savings!