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Lost Pines Toyota - Service Center

Bastrop, TX

4.5
227 Reviews
Call Service Center (512) 303-1200

227 Reviews of Lost Pines Toyota - Service Center

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November 18, 2023

Excellent care and service provided by Damien Winston’s service team. My LS460 maintenance was like taking it to Lexus dealership. Lost Pines service is top notch and provided as estimated. Greg J. More

by Greg J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quince Brown
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November 11, 2023

My husband and I purchased our 2014 Camry at Lost Pine Toyota and have been customers ever since with excellent service provided to our Camry over the years. This dealership treats its customers like fam More

by vaughnsharron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 08, 2023

Service work done is fast and reliable. Kevin Fields is very knowledgeable and efficient with all customers. More

by edwardalvarez4244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Fields
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Nov 08, 2023 -

Lost Pines Toyota responded

We. are so happy that you are pleased with not just our Service Center, but also with your advisor Kevin! Safe Travels!

October 21, 2023

Nate was great. Kept me informed during the entire process and was very courteous and professional. More

by Double Dub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2023 -

Double Dub responded

Great service and professionalism from the entire crew at Lost Pines Toyota.

October 21, 2023

I know they will take care of my car every time! Staff and management are both great. More

by Shellan30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 17, 2023

"T"-my service advisor provides very very "sales" based , "no listening" customer service. 😟 She "one upped" all my service. More

by Liftup701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Called - "T"
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Oct 17, 2023 -

Lost Pines Toyota responded

I'm sorry to hear about your experience with "T" as your service advisor. Providing excellent customer service and active listening are top priorities for us, and it's disappointing to learn that you felt otherwise. We truly value your feedback, and we will address this with our team to ensure that we provide a better customer experience in the future. If you have any specific details or concerns you'd like to share, please feel free to reach out to us directly so we can better understand and address your needs. Thank you for bringing this to our attention.

October 11, 2023

Service is good - fast and friendly - always. Loved the text with the detailed diagnosis of the problem (including a video) and confirming my approval. Had to leave my car for pickup later in the More

by gingerghill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know.
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Oct 11, 2023 -

Lost Pines Toyota responded

Thank you for taking the time to share your feedback about your recent visit to the Lost Pines Toyota Service Center. We're pleased to hear that you found our service to be fast, friendly, and appreciated the detailed diagnosis, including the video, along with the text updates. We take great pride in providing a top-notch service experience for our valued customers, and your kind words are much appreciated. We also understand your concern about the phone calls not being answered by a live person and the issue of having to leave a message. We sincerely apologize for any inconvenience this may have caused you. We take this feedback seriously and will work on improving our communication processes to ensure that your calls are promptly attended to in the future. Your input helps us enhance the overall customer experience, and we're committed to making the necessary adjustments. It's great to know that you'll be returning to Lost Pines Toyota for your future service needs. Your continued support means a lot to us, and we look forward to serving you even better during your next visit. If you ever have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for choosing Lost Pines Toyota, and we can't wait to welcome you back in the future.

October 10, 2023

The Service Department is competent, efficient, and friendly. They do a great job for all my family vehicles. More

by ks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thynthia Feliciana
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October 06, 2023

They always do a good job on service and I’ve never had a problem, definitely would recommend. More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this wonderful 5-star review! We are thrilled to hear that you've consistently had a positive experience with our Lost Pines Toyota Service Center. Our team takes great pride in delivering top-notch service, and it's always rewarding to know that our efforts are appreciated. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Thanks again for choosing Lost Pines Toyota Service Center!

October 01, 2023

The service department is always attentive and helpful. First class service that is fast and friendly! More

by debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of his name
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Oct 02, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this fantastic 5-star review! We're thrilled to hear that you had such a positive experience with our service department at Lost Pines Toyota. Our team is dedicated to providing top-notch service, and we're delighted that you found them attentive, helpful, and friendly. We appreciate your business and look forward to serving you again in the future. If you ever need anything, please don't hesitate to reach out. Safe driving!

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