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227 Reviews of Lost Pines Toyota - Service Center
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January 31, 2024
My service was handled in a very prompt and professional manner. I will continue to use Lost Pines for service for my RAV 4. Thank you. manner. I will continue to use Lost Pines for service for my RAV 4. Thank you. More
by tateltow
Employees Worked With
January 31, 2024
This experience was excellent. The support from Mark in Service and from Sherri in the rental car center was professional, and courteous. Service on the vehicle was prompt and I The support from Mark in Service and from Sherri in the rental car center was professional, and courteous. Service on the vehicle was prompt and I was kept informed on the status of my vehicle while at Lost Pines. Good Job. More
by nygrenrw
Employees Worked With
Mark Wallace
January 29, 2024
The guy who helped me was very knowledgeable and helped me make the best decisions for what services were best to complete first and which ones I could hold off on until a later date. I feel like Toyota ge me make the best decisions for what services were best to complete first and which ones I could hold off on until a later date. I feel like Toyota generally has a pretty great staff, but he was even further above the average service. I wish I had caught his name, but his help and recommendations truly meant a lot to me. More
by brook
Employees Worked With
I didn't catch his name.
January 27, 2024
Very satisfied with the service. it is good to not have to drive into Austin to service our vehicle it is good to not have to drive into Austin to service our vehicle More
by rjohnson026
Employees Worked With
January 23, 2024
There was a problem at first, but you all made it right. Your team was very professional and concerned for me, Thank you. Your team was very professional and concerned for me, Thank you. More
by Felecia
Employees Worked With
January 19, 2024
My husband and I both work with Damien in the Service Department. He ALWAYS takes care of what we need. He is professional, courteous and has a wonderful sense of humor. He keeps us updated on what we Department. He ALWAYS takes care of what we need. He is professional, courteous and has a wonderful sense of humor. He keeps us updated on what we need, how long it will take and a cost estimate. We always enjoy working with Damien. More
by Tochovanetz
Employees Worked With
January 15, 2024
I had made an appointment for Saturday 1/13/2024 at 8:00 a.m. 10 days in advance to have brakes reworked and oil change on our 2015 Highlander. I brought the vehicle there Friday before closing and it was a.m. 10 days in advance to have brakes reworked and oil change on our 2015 Highlander. I brought the vehicle there Friday before closing and it was parked in the bay ready to ego first thing in the morning. The service rep knew what was to be done to the vehicle and the keys were placed on her desk.Saturday a.m. at 7:58 I received a text stating that work would begin on my car. I called to check on the progress about 11:00 and was told it would be about two hours. I then got a ride about 1:00 and when I arrived I walked back to the shop and noticed my car-not being worked on . I then found a shop guy and he told me that they had just pulled in the car. I asked him how long before he completed the brakes -he said 1 1/2 hr. I asked him why they were just getting to my car and he said man we got slammed this morning. I guess making appointments and having the vehicle there ready in advance of the appointment doesnt'make any difference to your service department - I have certainly lost confidence in them, I guess I fall near the bottom of the pecking order with Lost Pines Toyota service dept. I ended up leaving there with my car at 3:30 - closing time was 4:00 More
by garyviktorin
Employees Worked With
