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Lost Pines Toyota - Service Center

Bastrop, TX

4.5
260 Reviews

260 Reviews of Lost Pines Toyota - Service Center

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April 23, 2024

Great service. Eddie and his crew were awesome especially Damian. Service room was very comfortable while waiting. More

by laureywolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Lost Pines Toyota responded

Thank you so much for your fantastic review! We're thrilled to hear that you had a great service experience at Lost Pines Toyota Service Center. We'll be sure to pass along your compliments to Eddie, Damian, and the rest of our team. It's wonderful to hear that they provided you with awesome service. We're glad you found our service room comfortable while waiting. Your comfort is important to us, and we're pleased to know that you were well taken care of during your visit. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

April 18, 2024

I love LP Toyota! As a senior woman I need to trust vendors that I deal with. Kevin at LP Toyota is a very trustworthy, respectful gentleman. I am hoping that I can fi More

by castrofoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
May 30, 2024 -

Lost Pines Toyota responded

Thank you so much for your wonderful review! We're delighted to hear that you love Lost Pines Toyota and that Kevin has earned your trust and respect. Providing trustworthy and respectful service to all our customers is a top priority for us. We're honored to have had the opportunity to serve you, and while we don't have a dealership in Kentucky, we're grateful for your kind words and hope you'll keep us in mind whenever you're in need of automotive services. If you ever have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

April 12, 2024

Helpful and very timely and prompt with their service and information will continue to use them More

by jbirdland10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Liriano
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Lost Pines Toyota responded

Thank you for your feedback! We're glad to hear that you found our service center to be helpful and timely with their service and information. We appreciate your support and are grateful for the opportunity to serve you. If there's anything specific we can do to earn that extra star in the future, please feel free to let us know. Thank you for choosing Lost Pines Toyota, and we look forward to continuing to provide you with excellent service!

April 09, 2024

I scheduled an appointment for 1 PM to get a 10,000 mile vehicle service. I arrived a few minutes early, checked in and sat down in your clean and comfortable waiting area. The service writer was personab More

by Lt Keefer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't Know
Apr 10, 2024 -

Lost Pines Toyota responded

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the delay in servicing your vehicle. We understand the importance of your time and strive to adhere to our scheduled appointments as closely as possible. We'll review our processes to identify areas for improvement to ensure that this issue doesn't happen again in the future. Your satisfaction is important to us, and we appreciate your patience and understanding. If there's anything else we can do to make it right, please don't hesitate to reach out.

April 06, 2024

I am writing to express my deepest gratitude for the extraordinary kindness and support you extended to my daughter Annika Agnihotri and her friends during a recent challenging situation. My daughter More

by Ash Agnihotri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Lost Pines Toyota responded

Dear Mr. Agnihotri, Thank you deeply for your heartfelt and touching review. It was truly our privilege to assist your daughter Annika and her friends during their challenging situation on the highway. We understand how worrying it can be for parents when their loved ones encounter car trouble, especially when far from home. At Lost Pines Toyota, ensuring the safety and well-being of our customers is our top priority. We're immensely grateful for your recognition of our swift and efficient service, as well as the compassion and care extended to Annika and her friends. It brings us great joy to know that our efforts helped alleviate their stress and enabled them to continue their journey safely to Galveston. We deeply appreciate your special acknowledgment of Eddy Cooke's kindness and empathy. Eddy embodies the values of compassion and selflessness that we hold dear at Lost Pines Toyota, and we're proud to have him on our team. Your message will undoubtedly mean the world to him and serve as a testament to his character. Thank you once again for entrusting us with Annika's care, and for taking the time to share your experience with us. Should you or your family ever require assistance in the future, please don't hesitate to reach out. We're here for you. With heartfelt gratitude, The Lost Pines Toyota Team

April 02, 2024

The entire staff at Lost Pines Toyota are always kind, courteous and professional. Gavin was extremely efficient and knowledgeable and took care of problem completely. More

by mccrarysusan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin
March 31, 2024

The customer service of the service department exists with only one individual, Mark W. I had three appointments on this date for three separate vehicles, after having all vehicles there, on time, I wait More

by emilymjaso
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark W
March 30, 2024

OMG everyone was so great. They were also kind and thoughtful. A big shout out to Nathan, Gavin, John, Jonathan. I couldn’t have asked for more wonderful guys. They were so att More

by colette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan, Gavin, John, Jonathan
March 29, 2024

I have had my previous car, a Nissan, and now my Toyota Avalon serviced at Lost Pines Toyota since 2012. I find them attentive to my needs and reliable. Damien checks my car in. He is friendly and listens More

by mdeene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2024

Good service done on time service person who help was great kept me updated and explained everything that was done and set me up for next appointment. Also Adam &Jimmy in sales help out with question I h More

by twosdagain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian I think
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