Lost Pines Toyota - Service Center

Thid has been the worst experience i’ve had. I’ve taken my car to be serviced at lost pines 2x already but the most recent one topped it off. My advisor was not only a bit rude but towards the e I’ve taken my car to be serviced at lost pines 2x already but the most recent one topped it off. My advisor was not only a bit rude but towards the end he just handed me the key and told me to go that he would “figure” out the paper work afterwards. I went to my car and it still had the flag that they put on the window…. I asked a guy walking by what I could with it and he just said he would take it and apologized for the other guy. From the start my advisor looked as if he didn’t want to be there.. More

My recent visit to Lost Pines Toyota went very well. Mr. Cooke - the Service Director, took care of me and made sure his staff took care of me. He was very friendly and helpful. Also a part of this g Mr. Cooke - the Service Director, took care of me and made sure his staff took care of me. He was very friendly and helpful. Also a part of this good service was Brian Murry - Service Advisor. To top it off, the gentleman who sold me the truck, Beau Pantania, saw me drive up and came made a point to come outside to say hello. All of these three gentlemen made me feel welcome. Thank you!! More

Service tech Cam was very informative and very professional. Was keeping me informative of wait status of my vehicle. professional. Was keeping me informative of wait status of my vehicle. More

I haven't bought a car here, but I bring all our cars here for maintenance. The service is great, and the staff is friendly and helpful. here for maintenance. The service is great, and the staff is friendly and helpful. More

I had made an appointment and arrived at exactly the time of the appointment. I was greeted immediately and with courtesy. My wait time was minimal even though the service department was extremely busy. I of the appointment. I was greeted immediately and with courtesy. My wait time was minimal even though the service department was extremely busy. I have always had great service at Lost Pines Toyota. More

The best auto dealership I have ever seen, hands-down. And the service department’s attention to detail and customer satisfaction goes well beyond the expected: while I was there yesterday, a service tech And the service department’s attention to detail and customer satisfaction goes well beyond the expected: while I was there yesterday, a service technician added water to some cut flowers in a customer’s car, so they wouldn’t wilt while she waited. I’ve been using this service department for more than fifteen years, and can’t believe my luck that Lost Pines Toyota is in my neighborhood. More

As usual my experience with the service department was excellent. Staff was very busy but recognized my presence almost immediately and kept in contact. My purpose there was handled completely. excellent. Staff was very busy but recognized my presence almost immediately and kept in contact. My purpose there was handled completely. More

So far service at Lost Pines Toyota has been very good. Although I have a Chevy, I prefer their service processes and waiting area to that of the Chevrolet dealership in our area. Although I have a Chevy, I prefer their service processes and waiting area to that of the Chevrolet dealership in our area. More

I was very disappointed with the time it took to get the maintenance done on my vehicle (over 4 1/2 hours). Even though I had pre arranged an 11:00 am appointment on the previous day, it appeared to me tha maintenance done on my vehicle (over 4 1/2 hours). Even though I had pre arranged an 11:00 am appointment on the previous day, it appeared to me that my car sat outside the shop for at least an hour or more before it was moved into the shop and anything was done. In my opinion, when an appointment is prearranged, work on the vehicle should start shortly after the scheduled appointment time. In addition, after I arrived several maintenance items were added to the work I was told was recommended for my 70,000 mile pm when I made the appointment. More