Lost Pines Toyota

Awesome purchase experience These people get it when it comes to customer service. They actually listen to you and get things done. You walk out feeling like a respected client a These people get it when it comes to customer service. They actually listen to you and get things done. You walk out feeling like a respected client and not just another commission. Large, nice dealership with a small town feel. Accommodating staff. One of the best buying experiences I’ve had. Shoutout to Caitlin and Tanya for being top notch and getting me out the door with an excellent deal! More

Awesome! The Staff was polite great service! Sales consultant knew every detail about the car very well. Easy process and we had an Overall great experience. The Staff was polite great service! Sales consultant knew every detail about the car very well. Easy process and we had an Overall great experience. More

Replacement of recalled items Damien gave me efficient & excellent service on 2 replacement recall items & noticed 2 other items needing service: battery & wipers. Both of which a Damien gave me efficient & excellent service on 2 replacement recall items & noticed 2 other items needing service: battery & wipers. Both of which are extremely important for upcoming trip! Thanks for the SUPERIOR customer service Damien!!! S.L. More

Great Experience!! Jimmy Voigt is a great salesperson. He took care of me like a true professional. Ask for him when you are shopping for a new vehicle! The entire staff Jimmy Voigt is a great salesperson. He took care of me like a true professional. Ask for him when you are shopping for a new vehicle! The entire staff was extremely friendly as well and the dealership is really nice and well kept. I also appreciate Ben for keeping the finance portion smooth. Thank you! More

Great Experience at Lost Pines Toyota Lost Pines Toyota customer service is great. The whole team really cared about putting us in a solid vehicle that wouldn't break down. I would drive 2 Lost Pines Toyota customer service is great. The whole team really cared about putting us in a solid vehicle that wouldn't break down. I would drive 2 hours to get my vehicle there next time! My wife and I live in Houston, and we lost our vehicle in Hurricane Harvey. In the weeks following the hurricane, there was a rush on used vehicles in Houston. We were looking for a specific used Subaru, and each time we found one at a dealer it was gone before we were able to drive it. We found the vehicle we were looking for on the Lost Pines Toyota website, and when I called they put me in contact with Jimmy Voigt. He confirmed that the vehicle was available. My wife, 2-year-old, I had to make the 2 hour drive from Houston to Bastrop which was going to land us there at about 9 pm on a Saturday. Jimmy, Dee, his sales manager, and Ben, the financier, all stayed late and waited for us to arrive. They had the vehicle waiting and ready to be driven. They let us put a car seat in the vehicle and take our toddler on the ride. The car was great; exactly what we were looking for, except we noticed a very slight chirp coming from the engine when we accelerated. We asked Jimmy to listen to it, and he brought Dee over. They acknowledged the sound and determined it was a loose pulley. They promised to have the service department take a look at it on Monday, and made it very clear that they would not sell us a broken vehicle which meant that if they were unable to make it perfect, the deal would be off. We agreed to that, and sat down to talk price. Dee was fair when it came to negotiating and gave us a really good deal--a lot better than we could find in Houston. And he promised to deliver the vehicle since they were going to take a look at it the next week. Ben got us through the paperwork in lightning speed, and at 11:45 pm we were on out the door. Jimmy was responsive and helpful the next week. The service department determined that the chirping was, in fact, due to a loose pulley, and they went above and beyond by completely replacing it at their cost rather than simply tightening and calling it good. Later in the week, they delivered the vehicle to my house, again at their expense. I definitely recommend Lost Pines Toyota for new or used. More

Extremely good Had a super great service! Vehicle was completed just shortly after bringing it in. Could not ask for anything better than that. Best device in Bastro Had a super great service! Vehicle was completed just shortly after bringing it in. Could not ask for anything better than that. Best device in Bastrop More

Professional service Caitlin Bible was a pure joy to work with. She was down to home to speak with and has an open attitude that helped me be at ease with being at a deal Caitlin Bible was a pure joy to work with. She was down to home to speak with and has an open attitude that helped me be at ease with being at a dealership. Lost Pines Toyota on a whole is a great place. The bathrooms are clean and feel like an upscale establishment. They offer good free beverages and good popcorn along with a good store for other refreshments. Their service staff are always top notch and their service techs are always professional. They don't try to oversell services and make you feel right at home. They also have a good music system and comfortable seating. The front receptionist is also a positive asset with prompt service and even when busy and working other issues, has no issue with putting them aside to help out with a question. More