Lost Pines Toyota

Great place. Always welcomed in a friendly but professional manner. I’ve found them to be honest and informative. We have purchased a vehicle there and have used Always welcomed in a friendly but professional manner. I’ve found them to be honest and informative. We have purchased a vehicle there and have used their mechanical services often. I trust them. More

I am very disappointed with the service I received yesterday. In fact the service I have received in the last 6-8 months has been lacking. I scheduled an appointment for an oil change, tire rotation a yesterday. In fact the service I have received in the last 6-8 months has been lacking. I scheduled an appointment for an oil change, tire rotation and car wash yesterday at 12:30. I arrived and was immediately told by the service advisor, Mark (I believe that was his name), that he recommends that I have the fuel treatment and oil treatment done and then he went on to tell me I needed to have my air filter and another filter he named replaced as well as an alignment. I stopped him and explained that I just had those services done recently. I also explained that I didn’t feel the alignment was done as the car vibration was worse. He offered no response. I asked how long it would take for the services I agreed to and he said he’d have it done in 1 1/2 hours and maybe 30 minutes for the car wash. Then a few minutes later he came to get me to explain that my rear tires were showing wires and he tried to show me tires I could purchase there. I stopped him and explained that I would be going back to Discount tire for the tires as they should still be under warranty. He continued to try to pressure me to purchase tires there. I had to stop him and tell him firmly that I do not want to look at tires. I went back to waiting for my car and ended up leaving around 1:20 to go have lunch with my mom. At 3:05 I messaged the number pertaining to my service to see if my car was ready but did not receive a response so I arrived back at Toyota around 3:40 and was checked out by another service advisor. He took me out to my car and I immediately noticed that the car wash was not complete so we went back inside and he refunded the $30 for the car wash. Today, I returned to Discount Tire and confirmed that the tire rotation that I paid for yesterday (and did not get the coupon rate by the way) was not done and I was told by Discount Tire that it could not have been done with the shape my tires were in. I was upset yesterday and even got your name and was going to contact you but now I am beyond upset! I will NEVER return to Lost Pines Toyota and everyone that I had recommended go there will be told of my experiences in the last 6 to 8 months. Yesterday is just one example of being pressured and manipulated and lied to. I know for a fact that the tire rotation was not done yesterday and I’m confident that the alignment that I paid for recently was also not done. More

These guys make it all so easy to bring my car in for maintenance. Thanks Lost Pines Toyota! maintenance. Thanks Lost Pines Toyota! More

Great and fast service provided by a great service provider. Treated very well and felt welcomed provider. Treated very well and felt welcomed More

I had a good experience with Q in purchasing my 2020 Lexus GX460 but am gravely dissappointed in management and the decisions to money-grab with the GPS trackers on vehicles for $1399. To "graciously" Lexus GX460 but am gravely dissappointed in management and the decisions to money-grab with the GPS trackers on vehicles for $1399. To "graciously" offer a $100 tracker for cost at $700 is exactly why car-dealerships have a bad name these days. Advertise are car online and then tack on thousands of dollars once they engage the customer... sad and poor values. More

Great service, caring staff, walking in you feel like your at home. No pushy car salesman. Service team keeps you informed. Can't say it enough. Best dealership I have ever been to. your at home. No pushy car salesman. Service team keeps you informed. Can't say it enough. Best dealership I have ever been to. More

Nathan took good care of me and kept me informed of the work being done. I made my appointment last Monday for Saturday at 8:00 to have my oil changed, State Inspection and an alignment. We arrived at 7: work being done. I made my appointment last Monday for Saturday at 8:00 to have my oil changed, State Inspection and an alignment. We arrived at 7:45 but my car still had to wait in line for the alignment. I was like hmmm. That's my only complaint. More

Nathan was my service representative and he was courteous and a pleasure working with. He also assisted me with my floor mat purchase for my Highlander and my daughters Rav4. and a pleasure working with. He also assisted me with my floor mat purchase for my Highlander and my daughters Rav4. More

Michael was an excellent introduction to lost pines. We felt taken care of and absolutely zero pressure to buy throughout the whole experience. With Michael, finding the perfect fit was the most importa We felt taken care of and absolutely zero pressure to buy throughout the whole experience. With Michael, finding the perfect fit was the most important thing. He found us the perfect car in the perfect color for the perfect price, hard to beat! More

Nathan is nothing short of absolutely amazing. He’s my go to service advisor when I have questions regarding my car. Knowledgeable, friendly and always ready to help. He’s quick and efficient. I w He’s my go to service advisor when I have questions regarding my car. Knowledgeable, friendly and always ready to help. He’s quick and efficient. I will always recommend him to my friends and family. He truly is an asset to this company. More