Lost Pines Toyota

Lost Pines Toyota responded

We're truly sorry to hear about your recent experience at the Lost Pines Toyota Service Center. We appreciate your feedback and want to assure you that your concerns are important to us. We understand your frustration with the extended wait time and the delay in receiving recommendations. This is not the level of service we strive to provide, and we apologize for any inconvenience this may have caused you. We take your feedback seriously and will use it as an opportunity to improve our processes and customer service. We value your business and hope you'll give us another chance to provide you with a more efficient and satisfying service experience in the future. Thank you for bringing this matter to our attention, and please feel free to reach out if you have any further concerns or if there's anything we can do to make it right. Your satisfaction is our priority, and we appreciate your continued support of Lost Pines Toyota Service Center.

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear about your positive experience with Quince at Lost Pines Toyota. It's fantastic to know that Quince made your car buying experience enjoyable and stress-free. We take pride in having salespeople like Quince who prioritize transparency, patience, and customer satisfaction. His willingness to guide you through the process and demonstrate the features of your new Toyota Corolla is a testament to his dedication to ensuring you have a smooth transition into your new vehicle. We truly appreciate your recommendation and your trust in Quince and our Bastrop location. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your brand new Toyota Corolla, and we look forward to serving you again when the time comes! Safe travels!

Lost Pines Toyota responded

Nos complace mucho saber que usted y su esposo quedaron satisfechos con el servicio que recibieron de Wendy en Lost Pines Toyota. Agradecemos sus amables palabras y estamos contentos de que Wendy los haya tratado con cordialidad y les haya explicado cada proceso de manera amable. Su satisfacción es nuestra prioridad y esperamos poder servirles nuevamente en el futuro. ¡Gracias por su confianza y por elegirnos!

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this fantastic five-star review! We're delighted to hear that Lost Pines Toyota has made such a positive impression on you. It's lovely to know that Damian, Thynthia, and Adam have provided you with exceptional service, and we appreciate your kind words about our Lost Pines Toyota family's dedication to customer care. We're thrilled that you enjoy your visits to our dealership, even when waiting for maintenance. We strive to make your experience as pleasant as possible, and your satisfaction is our top priority. Our team values your feedback, and we're grateful for your support. Customers like you make Lost Pines Toyota the best Toyota/car dealership in Texas. We look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you for sharing your five-star review about your experience at Lost Pines Toyota! We're pleased to hear that you found the perfect fit with the Tacoma after trading in your Tundra. It's great to know that you're enjoying your new Tacoma, and we appreciate your trust in us for helping you make the switch. If you ever have any questions or need assistance in the future, please feel free to reach out. Safe travels in your new Tacoma, and thank you for choosing Lost Pines Toyota!

Lost Pines Toyota responded

Thank you so much for taking the time to share your five-star review of Adam and the Lost Pines Toyota family! We're thrilled to hear that you've had a wonderful experience with both our sales team and service department. Your satisfaction is our utmost priority, and we're delighted that you love dealing with us. We truly appreciate your continued support and trust in our team. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Enjoy your Lexus! And remember our service department has a combined 100 years of Lexus experience. We look forward to providing you with excellent service for many more years to come!

Lost Pines Toyota responded

Thank you so much for taking the time to leave us a wonderful five-star review! We're thrilled to hear that your experience at Lost Pines Toyota, particularly with Adam, was a pleasure. Providing our customers with a quick and efficient experience is always our goal, and we're delighted that you had one of the quickest dealership experiences. Your appreciation means a lot to us, and we're here to assist you with anything you may need in the future. If you have any questions or require further assistance, please don't hesitate to reach out. Enjoy your new vehicle, and thank you for choosing Lost Pines Toyota!

Lost Pines Toyota responded

Thank you for taking the time to share your feedback regarding your recent visit to the Lost Pines Toyota Service Center. We truly value your perspective and apologize for any inconvenience you experienced during your appointment. We're delighted to hear that our personnel left a positive impression on you and that the quality of routine service met your expectations. However, we understand your frustration with the extended wait time you encountered, despite arriving ahead of your scheduled appointment. Please accept our sincerest apologies for any inconvenience this caused. Your concerns regarding our scheduling system have been noted and will be thoroughly reviewed by our team. We strive to provide efficient and reliable service to all our customers, and your feedback helps us identify areas for improvement. We genuinely appreciate your business and the opportunity to serve you. If there's anything else you'd like to share or discuss, please feel free to reach out to us. We're committed to addressing your concerns and ensuring that your future experiences with us are positive and hassle-free. Once again, thank you for your feedback and for choosing Lost Pines Toyota Service Center. We hope to have the chance to exceed your expectations in the future.

Lost Pines Toyota responded

Thank you so much for taking the time to share your fantastic experience with our Lost Pines Toyota Service Center! We are thrilled to hear that Damien and Chad have consistently provided you with excellent service over the years. Your feedback regarding their expertise, friendliness, and the overall efficiency of our service department truly warms our hearts. We understand the initial hesitations about service contracts, and we're delighted that we've been able to exceed your expectations and demonstrate the value of entrusting your vehicle to us. Providing convenience, comfort, and peace of mind while ensuring your vehicle receives top-notch care is at the core of our commitment to our customers. We greatly appreciate your loyalty and trust in our team. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. Looking forward to continuing to serve you and your vehicle for many more years to come!