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Lost Pines Toyota

Bastrop, TX

Overview
Employees
Reviews
4.6
613 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 613 reviews

October 21, 2023

Nate was great. Kept me informed during the entire process and was very courteous and professional. More

by Double Dub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2023 -

Double Dub responded

Great service and professionalism from the entire crew at Lost Pines Toyota.

October 21, 2023

I know they will take care of my car every time! Staff and management are both great. More

by Shellan30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 20, 2023

Very friendly, not pushy, efficient staff. Nathan was very approachable and kind. Happy to have Bastrop Lost Pines Toyota as my new dealership during my move. More

by Sanmanband
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan
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October 17, 2023

"T"-my service advisor provides very very "sales" based , "no listening" customer service. 😟 She "one upped" all my service. More

by Liftup701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Called - "T"
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Oct 17, 2023 -

Lost Pines Toyota responded

I'm sorry to hear about your experience with "T" as your service advisor. Providing excellent customer service and active listening are top priorities for us, and it's disappointing to learn that you felt otherwise. We truly value your feedback, and we will address this with our team to ensure that we provide a better customer experience in the future. If you have any specific details or concerns you'd like to share, please feel free to reach out to us directly so we can better understand and address your needs. Thank you for bringing this to our attention.

October 11, 2023

Service is good - fast and friendly - always. Loved the text with the detailed diagnosis of the problem (including a video) and confirming my approval. Had to leave my car for pickup later in the More

by gingerghill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know.
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Oct 11, 2023 -

Lost Pines Toyota responded

Thank you for taking the time to share your feedback about your recent visit to the Lost Pines Toyota Service Center. We're pleased to hear that you found our service to be fast, friendly, and appreciated the detailed diagnosis, including the video, along with the text updates. We take great pride in providing a top-notch service experience for our valued customers, and your kind words are much appreciated. We also understand your concern about the phone calls not being answered by a live person and the issue of having to leave a message. We sincerely apologize for any inconvenience this may have caused you. We take this feedback seriously and will work on improving our communication processes to ensure that your calls are promptly attended to in the future. Your input helps us enhance the overall customer experience, and we're committed to making the necessary adjustments. It's great to know that you'll be returning to Lost Pines Toyota for your future service needs. Your continued support means a lot to us, and we look forward to serving you even better during your next visit. If you ever have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for choosing Lost Pines Toyota, and we can't wait to welcome you back in the future.

October 10, 2023

The Service Department is competent, efficient, and friendly. They do a great job for all my family vehicles. More

by ks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thynthia Feliciana
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October 06, 2023

They always do a good job on service and I’ve never had a problem, definitely would recommend. More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this wonderful 5-star review! We are thrilled to hear that you've consistently had a positive experience with our Lost Pines Toyota Service Center. Our team takes great pride in delivering top-notch service, and it's always rewarding to know that our efforts are appreciated. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Thanks again for choosing Lost Pines Toyota Service Center!

October 02, 2023

Charlie is a amazing guy, he made purchasing my first car a positive experience and I would highly recommend him. More

by danielsrosario
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Akin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to leave this wonderful 5-star review for Charlie at Lost Pines Toyota! We are thrilled to hear about your positive experience purchasing your first car with him. Charlie is indeed an amazing person who goes above and beyond to ensure customer satisfaction. We greatly appreciate your recommendation, and it means a lot to us that you had such a great experience with Charlie. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and hope you enjoy your new car to the fullest!

October 01, 2023

The service department is always attentive and helpful. First class service that is fast and friendly! More

by debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of his name
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Oct 02, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this fantastic 5-star review! We're thrilled to hear that you had such a positive experience with our service department at Lost Pines Toyota. Our team is dedicated to providing top-notch service, and we're delighted that you found them attentive, helpful, and friendly. We appreciate your business and look forward to serving you again in the future. If you ever need anything, please don't hesitate to reach out. Safe driving!

September 30, 2023

The Service Department has the very best workers! They have helped me many times. Just love bringing my vehicles to get repaired. Please give them raises! More

by maronfinley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin is awesome!
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Oct 02, 2023 -

Lost Pines Toyota responded

We're thrilled to hear about your positive experience with our Lost Pines Toyota Service Department! Thank you so much for taking the time to share your feedback and for awarding us a five-star review. Our dedicated team works tirelessly to ensure that our customers receive the best service possible, and it's always rewarding to know that their efforts have made a difference for you. Your kind words and appreciation mean a lot to us. We believe in rewarding our hardworking staff for their exceptional service, and your support further encourages us to maintain our high standards. Thank you for choosing Lost Pines Toyota for your vehicle repair needs, and we look forward to serving you again in the future! If you have any questions or need assistance, please don't hesitate to reach out.

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