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Lost Pines Toyota

Bastrop, TX

Overview
Employees
Reviews
4.6
612 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 612 reviews

March 15, 2025

So far service at Lost Pines Toyota has been very good. Although I have a Chevy, I prefer their service processes and waiting area to that of the Chevrolet dealership in our area. More

by ladyspamelot
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Lost Pines Toyota responded

Thank you for sharing your experience with us! We're so glad to hear that you've enjoyed our service processes and waiting area. It means a lot to us that you prefer our approach, even with your Chevy! We strive to offer top-notch service to all customers, no matter the make of their vehicle. We look forward to continuing to serve you and your Chevy!

March 13, 2025

I was very disappointed with the time it took to get the maintenance done on my vehicle (over 4 1/2 hours). Even though I had pre arranged an 11:00 am appointment on the previous day, it appeared to me tha More

by gpargac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thynthia Felici
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Mar 14, 2025 -

Lost Pines Toyota responded

Thank you for sharing your feedback. We sincerely apologize for the delay in completing the maintenance on your vehicle. We understand how valuable your time is, and it is disappointing to hear that we did not meet your expectations in this instance. We will look into the timeline of your service to ensure that delays like this are minimized in the future. Regarding the additional recommended services, we apologize for any confusion. Our team aims to be as transparent as possible about all maintenance needs, and we appreciate your understanding when new recommendations arise. However, we will make sure to clearly communicate all suggestions upfront so that you can make the most informed decision about your vehicle's care. We truly value your business and hope to have the opportunity to serve you again, delivering a much better experience.

March 08, 2025

Terrible communication while waiting on Tundra repairs, I.T. problems with system that sends text updates, staff not conscientious, did not provide updates on when service was completed, parts under warran More

by Sam Cranders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cam Caldwell
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Mar 10, 2025 -

Lost Pines Toyota responded

Thank you for sharing your feedback, Sam. I’m very sorry to hear about the challenges you experienced with communication and the delays in your Tundra repairs. We understand how frustrating it can be to be without your vehicle for an extended period and not receive the timely updates you expect. Please know that we take your concerns seriously. We’re currently looking into the issues with our system and working on improving communication to prevent situations like this from happening in the future. We also apologize for any inconvenience caused by the backordered parts and incomplete repairs, and we’ll make sure to follow up with you to ensure all necessary work is completed as soon as possible. I’d appreciate the opportunity to discuss this further and resolve any remaining issues. Please feel free to reach out to me directly at fwyatt@lostpinestoyota.com, and we’ll do everything we can to make it right.

March 04, 2025

Everyone is very friendly and helpful at Lost Pines Toyota. I have bought three Toyota's from them and continue to use the Service Department for servicing my vehicle. More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Lost Pines Toyota responded

Thank you for your continued loyalty and kind words, JR! We're so happy to hear that you've had a positive experience with both our sales and service departments. It's always a pleasure to assist you, and we truly appreciate your trust in us. If there's anything else we can do for you, don’t hesitate to reach out!

March 02, 2025

Jo in the service dept was very helpful, knowledgeable and courteous. Thank you very much. More

by lrbibb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jo
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Mar 05, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that Jo in our service department was able to assist you effectively. We truly appreciate your feedback and are grateful for your support. If you ever need anything in the future, don’t hesitate to reach out!

February 27, 2025

We are very pleased with the service we received at Lost Pine Toyota. All staff were very professional, accommodating and courteous. The service was completed in a timely manner. We will certainly be bac More

by gmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan, Quince, Sherri
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Feb 27, 2025 -

Lost Pines Toyota responded

Thank you for sharing your experience, gmorgan! We're so glad to hear that you were pleased with your service. Our team works hard to provide professional and timely service, and it's wonderful to know it made a positive impression. We look forward to welcoming you back next time!

February 27, 2025

The last three service appointments have been terrible. This is my first negative review of any business. I just normally stop using that business but this being the third unsatisfactory experience in a r More

by unhappy
Service Time
Recommend Dealer
No
Employees Worked With
Nathan gets 5 stars for trying but the workers below him get 1 star
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Feb 28, 2025 -

Lost Pines Toyota responded

Thank you for taking the time to share your feedback with us, and we sincerely apologize for the negative experiences you’ve had during your recent service appointments. We understand how disappointing it can be when expectations are not met, especially when you’ve trusted us in the past. At Lost Pines Toyota, we take great pride in the quality of our service, and we are truly sorry that we did not meet those standards during your last three visits. We’d like to learn more about what happened and how we can improve. Your satisfaction is very important to us, and we would appreciate the opportunity to make things right. Please feel free to reach out to our service manager at ecooke@lostpinestoyota.com to discuss this further. We are committed to resolving this matter and regaining your trust.

February 25, 2025

Like to thank Brian M . For always assisting me and the team he works with. Thank you. More

by joemirelez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Lost Pines Toyota responded

Thank you for the kind words! We truly appreciate your continued support, and we're so glad to hear that Brian M. and the team have been able to assist you. We’ll be sure to pass along your thanks to Brian! If there’s anything else we can help with, don’t hesitate to reach out. We look forward to working with you again!

February 15, 2025

STARTING WITH ADAM LAYFIELD, DANIEL RAMIREZ, JIMMY AND JOANNA ALL ARE GREAT!!! I JUST HOPE THE PAINT ON LEFT FRONT BUMPER STAYS!!! More

by YELLOWROSEONE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DANIEL RAMIREZ
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Feb 17, 2025 -

Lost Pines Toyota responded

Thank you so much for the kind words! We are thrilled to hear that Adam, Daniel, Jimmy, and Joanna made a great impression on you – we will be sure to pass along your compliments to them! As for the paint on the left front bumper, we completely understand your concern and are committed to ensuring everything stays in great shape. If you ever need anything or have any questions, don’t hesitate to reach out. Thanks again for your review, and we hope to see you again soon!

February 14, 2025

Took me in right on time was very thorough and did everything I needed to my car. Gave me an update on anything I need to have done. Service representative Cam Caldwell was very nice, very helpful and More

by awwiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam Caldwell
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Feb 14, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We are thrilled to hear that your experience was smooth and that Cam provided such excellent service. We always strive to be thorough and transparent with our customers, and we are glad that it showed during your visit. We look forward to taking care of your vehicle again in the future!

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