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Lost Pines Toyota

Bastrop, TX

Overview
Employees
Reviews
4.6
613 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 613 reviews

May 17, 2024

I want to know why if I schedule an appointment for service that I don’t get seen till an hour and a half after my appointment every time it’s like this and I just don’t understand. People will show up More

by scarboroughmatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Liriano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for sharing your feedback about your recent experience with the Lost Pines Toyota Service Department. We're sorry to hear that your experience fell short of your expectations, and we apologize for any inconvenience you may have encountered. Your satisfaction is important to us, and we take your feedback seriously. We appreciate your honesty and the opportunity to make things right. Thank you for choosing Lost Pines Toyota, and we hope to have the opportunity to exceed your expectations in the future.

May 15, 2024

We recently purchased a business van and had a straightforward and satisfying experience. Jimmy kept us well-informed throughout the process and even arranged for the van to be dropped off for our More

by renzogarcia11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for taking the time to share your positive experience with Jimmy and the Lost Pines Toyota team! We're delighted to hear that Jimmy provided you with a straightforward and satisfying purchasing experience for your business van. Ensuring our customers are well-informed and satisfied throughout the process is always our goal, and it's fantastic to hear that Jimmy went above and beyond to accommodate your needs, even arranging for the van to be dropped off for your convenience. We truly appreciate your business and your kind words. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you again for choosing Lost Pines Toyota, and we look forward to serving you and your business in the future!

May 12, 2024

Very helpful and professional. Quince really was a pleasure to work with. The insurance salesman helped me out too and got me a lower rate. More

by Jrdunbar72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for sharing your excellent experience with us! We're thrilled to hear that Quince provided you with helpful and professional service, making your visit a pleasure. It's always our goal to ensure our customers receive top-notch assistance. We're also glad to hear that the insurance salesman was able to assist you in securing a lower rate. We strive to provide comprehensive service and support in all aspects of your automotive needs. We truly appreciate your business and your kind words. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

May 11, 2024

greatly appreciated Everything My surface was prompt And my questions were answered completely. Thank you so much More

by equestrianlinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience at Lost Pines Toyota. Providing prompt service and addressing all your questions thoroughly is always our goal, and we're delighted that we could meet your expectations. We greatly appreciate your business and your kind words. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again soon!

May 11, 2024

We had a simple and satisfying purchase. Jimmy kept us well informed and made arrangements to make it easy for us to pick up our new car. More

by davidp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for sharing your positive experience with Jimmy and Lost Pines Toyota! We're thrilled to hear that Jimmy provided you with excellent service and made your car purchase simple and satisfying. Keeping our customers well-informed and accommodating their needs is always our priority, and we're delighted that Jimmy went above and beyond to ensure a smooth experience for you, including making arrangements for easy pickup of your new car. We truly appreciate your business and your kind words. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and congratulations on your new car! We look forward to serving you again in the future!

May 09, 2024

Everything went great it was a pleasant experience I would return and refer friends for sure More

by equestrianlinda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin
Report | Print
May 30, 2024 -

Lost Pines Toyota responded

Thank you so much for your fantastic review! We're thrilled to hear that your experience at Lost Pines Toyota was great and that you found it to be a pleasant one. We truly appreciate your support and your willingness to return to us for your automotive needs. Additionally, thank you for considering referring your friends to us! Word-of-mouth recommendations mean a lot to us, and we're grateful for your confidence in our dealership. If you ever need anything else or if your friends have any questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you and your friends again in the future!

May 08, 2024

Great service, they kept me well informed and I could pick up my vehicle on time. More

by Arcangelo Matruglio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Lost Pines Toyota responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you received great service at Lost Pines Toyota and that we were able to keep you well informed throughout the process. Ensuring that our customers are informed and that their vehicles are ready on time is always our priority, and we're delighted that we could meet your expectations in this regard. We truly appreciate your business and your kind words. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

May 07, 2024

From check in to tire rotation and full point inspection… I felt informed, respected and safe… thank you to all the service staff! I even ordered the weather tek window guards and front bug one as well… look More

by Charalbers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Lost Pines Toyota responded

Thank you for taking the time to leave such a positive review! We're delighted to hear that your experience at Lost Pines Toyota, from check-in to the tire rotation and full point inspection, left you feeling informed, respected, and safe. Our service staff works hard to ensure that every customer feels valued and well taken care of, and we're thrilled that their efforts made a difference for you. We're also excited that you've ordered additional accessories and are looking forward to having them installed! We'll make sure to provide the same level of excellent service when it comes time for their installation. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future! If you have any further questions or need assistance, please don't hesitate to reach out.

May 01, 2024

I had to get new tires. They offered me a rental so I wouldn’t have to wait so long. Great friendly service More

by Ls116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Glowacki
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for sharing your experience with us! We're pleased to hear that our team at Lost Pines Toyota provided you with great and friendly service when you needed new tires. Offering a rental to minimize your wait time is just one way we strive to make your experience as convenient and efficient as possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Lost Pines Toyota!

April 30, 2024

Find a different dealership to have your vehicle worked on, worst experience with Toyota in my life, drove to dealership in San Antonio (where we used to live and go) and they fixed what this Toyota damage More

by Taryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddy Cooke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Lost Pines Toyota responded

We're truly sorry to hear about your negative experience at our service center. Your satisfaction is our top priority, and it's disheartening to hear that we fell short of your expectations. We apologize for any inconvenience or frustration caused by the service you received. Your feedback is invaluable to us, and we will use it to address any issues and improve our service quality. If there's anything we can do to make things right or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

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