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Lost Pines Toyota

Bastrop, TX

Overview
Employees
Reviews
4.6
588 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 588 reviews

January 28, 2025

Just wanted to thank your service department, especially my service advisor Nathan Glowacki & service technician Jonathan Brown. They were very friendly, helpful & professional. More

by havakian11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Glowacki & Jonathan Brown
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Jan 28, 2025 -

Lost Pines Toyota responded

Thank you for your kind words! We are so glad to hear that Nathan and Jonathan were able to provide you with such a positive experience. We take pride in offering friendly, helpful, and professional service, and we’ll be sure to pass along your appreciation to both of them. Thank you for choosing us, and we look forward to serving you again in the future!

January 16, 2025

Cameron is amazing, extremely helpful and kind. He goes above and beyond for people. Cameron took the time to take over my concerns due to lack of follow through by another coworker. Jo is not frie More

by sheabernal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron
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Jan 16, 2025 -

Lost Pines Toyota responded

Thank you for sharing your feedback! We' are so glad to hear that Cameron was able to go above and beyond to address your concerns and provide the excellent service you deserve. We sincerely apologize for the experience you had with Jo, and we will work to ensure that all of our team members uphold the friendly and helpful service standard we strive for. We appreciate your patience and are grateful for your continued support. If you need anything further, don’t hesitate to reach out!

January 14, 2025

The building is always well put together, clean, cozy and comfortable with all the seating. LOVE the coffee station. The gift shop is cute too! More

by kittycutlip90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Akin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isabella or Pricilla i cannot remember her name who helped me. But she did amazing!
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Jan 14, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We are thrilled to hear that you enjoy the cozy atmosphere, clean environment, and our coffee station. We also appreciate your compliments about our gift shop! It is wonderful to know that everything we strive to create is making your experience enjoyable. We look forward to welcoming you back soon!

January 12, 2025

I recently had my 2019 Corolla at Lost Pines for service. They provided a loaner car and my experience was exceptional. Cameron was my service advisor and he did an excellent job explaining the problem my ca More

by jaymorgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Caldwell
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Jan 13, 2025 -

Lost Pines Toyota responded

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience was exceptional. Cameron will be especially pleased to hear your kind words about his service. We take pride in providing clear communication and top-notch service, and we are happy to know we met your expectations. We look forward to serving you again for all your future maintenance needs. Safe travels, and see you soon!

January 08, 2025

Nice , clean and organized dealership the staff was friendly . I came in for a oil change the only bad thing I have to say is that I wasn’t notified when it was completed so I was sitting there waiting More

by leojrleonides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Jan 13, 2025 -

Lost Pines Toyota responded

Thank you for taking the time to share your feedback! We are glad to hear you found our dealership clean and our staff friendly. We sincerely apologize for the delay and the lack of communication regarding the completion of your oil change. Your time is valuable, and we understand how frustrating that wait can be. We are taking your feedback seriously and will work to improve our communication moving forward. We hope to have the opportunity to serve you again and provide a more seamless experience. Thank you for your understanding!

January 04, 2025

Eddy was very helpful and communicated timely. Seems like a well run dealership and very professional More

by jluvskster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words, jluvskster! We are thrilled to hear that Eddy was able to assist you and that you had a positive experience with our dealership. We take pride in maintaining a high level of professionalism and customer service, and we are glad it showed. We appreciate your feedback and hope to serve you again in the future!

January 03, 2025

Always great to do business at Lost Pines Toyota! The service crew is amicable and great at providing updates! definitely enjoy bring me my vehicle here!! More

by Raa301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Akin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Lost Pines Toyota responded

Thank you for the wonderful review, Raa301! We are so glad to hear that you consistently have a great experience with our service team. Providing top-notch service and keeping our customers informed is something we truly value. We look forward to continuing to serve you and your vehicle at Lost Pines Toyota!

December 25, 2024

Brought my car in for maintenance work before l went on my holiday trip every thing was done in a timely manner. Thanks again. Merry Christmas to every body at Lost Pines Toyota More

by chubber2107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 21, 2024

Cameron did great . ..facilitated my first service on my new tundra and explained the issue with the second key fob recall. Also resolved the "black" wheel locks which b More

by hkelton
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Lost Pines Toyota responded

Thank you for sharing your positive experience! We are happy to hear that Cameron was able to assist you with your first service on your new Tundra and explain the key fob recall. We are also glad to know that the black wheel locks are working well with your black wheels, keeping your Tundra looking sharp. We truly appreciate your feedback and look forward to continuing to provide you with excellent service. Safe driving!

December 15, 2024

Joanna or “Jo” did an excellent job getting my vehicle in and out of the service department. Very pleasant and professional. An asset to your company. More

by Jack Willey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna
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Dec 15, 2024 -

Jack Willey responded

Joanna did a fantastic job. Very professional and kind. You are very fortunate to have such a great employee. A shining star for your company.

Dec 16, 2024 -

Lost Pines Toyota responded

Thank you so much for your kind words, Jack! We are thrilled to hear that Joanna provided excellent service and made your experience a positive one. We truly appreciate your feedback and agree that Joanna is a shining star on our team. We are lucky to have her, and we’re grateful for your support. If you ever need anything in the future, don’t hesitate to reach out!

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