Back

Lost Pines Toyota

Bastrop, TX

4.6
613 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
Contact Dealership

806 Texas 71 W

Bastrop, TX

78602

Directions

By Type

Showing 613 reviews

April 10, 2025

I have been a Toyota owner for many years now and I love my tundra. I have had all maintenance done by lost pines and they are on top of it. Thanks lost pines More

by darelbaucum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2025

Thid has been the worst experience i’ve had. I’ve taken my car to be serviced at lost pines 2x already but the most recent one topped it off. My advisor was not only a bit rude but towards the e More

by marielossarmiento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddy Cooke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Lost Pines Toyota responded

Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had during your recent visit. We understand how frustrating it can be when your expectations are not met, and we're truly sorry to hear about the issues you encountered with our service department. Please know that we take your concerns seriously. Our goal is always to provide excellent customer service, and we are disappointed that we did not meet that standard during your visit. We will be addressing the behavior of your advisor to ensure this type of situation does not occur again. We also apologize for the oversight with the paperwork and flag on your car, and we're grateful that you brought it to our attention. We value your business and would love the opportunity to make things right. If you're open to it, please feel free to reach out to marketing@lostpinestoyota.com, so we can discuss your experience further and ensure your next visit is a much better one. Thank you again for your feedback.

April 03, 2025

My recent visit to Lost Pines Toyota went very well. Mr. Cooke - the Service Director, took care of me and made sure his staff took care of me. He was very friendly and helpful. Also a part of this g More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Murry and Beau Patania - both 5 stars
Apr 03, 2025 -

Lost Pines Toyota responded

Thank you for sharing your positive experience! We're thrilled to hear that Eddy and Brian, provided you with friendly and attentive service. It's also heartwarming to know that Beau, who sold you your truck, took the time to greet you personally.​ Your feedback reflects the dedication of our team to make every customer feel welcome and valued. We appreciate your kind words and look forward to serving you again in the future.​

March 29, 2025

Great Service, With The New Car Thanks Quince, Paul, Jimmy & Kaylnn. Thank You. Blessings Everyone. More

by Jnlkirkham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylnn Tinner
Mar 31, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. It was our pleasure to help you, and we’ll be sure to pass along your thanks to Quince, Paul, Jimmy, and Kaylynn. Wishing you many happy drives in your new car—blessings to you as well!

March 28, 2025

Service tech Cam was very informative and very professional. Was keeping me informative of wait status of my vehicle. More

by stranger1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam service
Mar 28, 2025 -

Lost Pines Toyota responded

Thank you for sharing your positive experience! We're thrilled to hear that Cam was able to keep you informed and provided professional service throughout your visit. We truly appreciate your feedback and look forward to serving you again in the future!

March 25, 2025

I haven't bought a car here, but I bring all our cars here for maintenance. The service is great, and the staff is friendly and helpful. More

by aguilar.shelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tee, Stuart Young
Mar 26, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our service and staff. We truly appreciate your trust in us for all your car maintenance needs, and we're always here to help. Looking forward to continuing to serve you and your vehicles!

March 24, 2025

I was very disappointed with my buying experience at Toyota Lost Pines. My sales rep had no clue what she was doing… the finance manager didn’t either. It was a super disorganized experience. They even More

by Whitleykimberly00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Starla Cullens, Kaylnn Tinner, Kelvin
Mar 24, 2025 -

Lost Pines Toyota responded

We strive to provide a smooth and efficient buying experience, and we regret that your visit did not meet your expectations. While occasional follow-ups may be necessary to complete paperwork, we always aim to make the process as seamless as possible. If you have any unresolved concerns, feel free to reach out to our management team at fwyatt@lostpinestoyota.com

March 24, 2025

I had made an appointment and arrived at exactly the time of the appointment. I was greeted immediately and with courtesy. My wait time was minimal even though the service department was extremely busy. I More

by Sunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lost Pines Toyota responded

Sunshine, thank you for taking the time to share your experience! We're thrilled to hear that you were greeted promptly and had minimal wait time, even during a busy day. Providing great service is always our goal, and we truly appreciate your loyalty to Lost Pines Toyota. We look forward to serving you again in the future!

March 21, 2025

The best auto dealership I have ever seen, hands-down. And the service department’s attention to detail and customer satisfaction goes well beyond the expected: while I was there yesterday, a service tech More

by dwelcher1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Akin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us over the years. It’s truly our goal to go above and beyond for our customers, and we're glad to see that our attention to detail, like taking care of the flowers, made an impact. We appreciate your loyalty and are so lucky to have customers like you in our neighborhood. We look forward to continuing to serve you for many more years to come! Thank you again for the wonderful feedback!

March 21, 2025

As usual my experience with the service department was excellent. Staff was very busy but recognized my presence almost immediately and kept in contact. My purpose there was handled completely. More

by debby10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Mar 21, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that your experience with our service department was excellent. We understand how busy things can get, and it’s great to know that our team was able to keep you informed and handle your needs efficiently. We look forward to serving you again in the future!

1
...