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Los Angeles Chrysler Dodge Jeep Ram - Service Center

Los Angeles, CA

4.9
515 Reviews

515 Reviews of Los Angeles Chrysler Dodge Jeep Ram - Service Center

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December 03, 2023

Abigail was great, very professional. My Dodge Journey oil change was finished ahead of time. However, the mechanic failed to reset the "Oil Change Needed" dashboard indicator. More

by eeverett323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Thanks for letting us know about your experience! We're glad Abigail handled your visit with the utmost diligence and communication. We're sorry the indicator wasn't switched off when service was completed. If this hasn't been resolved already, please reach out to us to get it taken care of. Happy travels this holiday season!

November 30, 2023

Took my car in for an oil change. It was fast and easy and very convenient More

by daisygomez21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Daisy, thank you for sharing positive feedback with us! We want all of our guests to be treated to service that is convenient and reliable, so we're happy that's exactly what our team provided for you. Safe travels until we see you again!

November 28, 2023

Henry Martinez was great and I was very satisfied with the excellent customer service from him and the service department. More

by crystal.leal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Crystal, Thank you so much for leaving Henry this excellent review! We are glad to hear that Henry took great care of you and your automotive needs. We are happy to know that you are satisfied with your service visit here at Los Angeles Chrysler Dodge Jeep Ram. Please do not hesitate to let us know how we may be of further service to you.

November 18, 2023

Christian was extremely kind and helpful! Thank you! Made my service experience here very quick and easy. More

by rosioreyes05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Curiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Rosio, thanks for taking a moment to let us know how helpful you found this visit! We're delighted Christian provided you with all the answers you needed to make this a positive experience. Safe travels this holiday season!

November 16, 2023

I came for an oil change, the service was fast and friendly. than you Abigail Duran for take care of my car More

by Rene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Thank you, Rene, for your lovely feedback. We're really happy to hear your visit with Abigail was very convenient to your schedule. We wish you the safest of travels through the holiday season and beyond!

November 13, 2023

This is the worst service ever. It took 3 days to get my battery replaced, they should have told me that. If it took 3 days to get my battery replaced, I would have gone elsewhere. More

by melonba2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abigail Duran
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

We are genuinely sorry that we fell short of meeting your expectations. We have been attempting to contact you to discuss your concerns further and address the issues you raised. Our goal is to ensure that every customer receives prompt and exceptional service, and we are committed to resolving this matter to your satisfaction. Please reach out to me at your earliest convenience. With service in mind, Halton Martinez Service Manager Los Angeles CDJR 213-477-1800 X 5098 HMartinez@lacdjr.com

November 08, 2023

Fast excellent service. Very knowledgeable of the situation/ car problem. Very professional when I was greeted More

by lalo_lakers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Carmona-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

We're so happy to hear that! Thank you for letting us know how pleased you were with our team's exceptional service. It is our pleasure to make your visits valuable and convenient. We wish you the safest of travels until we may assist you again!

November 08, 2023

Did what Scott Robinson Dodge couldn’t , appreciate the service. My new home for service. More

by Estro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Thank you for telling us why you liked this service visit! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service department. We hope you'll continue to make LA CDJR your first choice for service!

November 06, 2023

Thank you for the great work you guys did on my car. Customer service was great and thank you abigail Duran for taking great care of me five star treatment 🙏. More

by Hallet Baptist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Thanks for letting us know how satisfied you were with Abigail's assistance! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as outstanding!

November 05, 2023

I had a very smooth and easy experience with Henry Martinez. He was sweet and didn’t try to sell me additional services which I appreciate a lot actually. My car was done in 2-3 hours which I’m thankf More

by Shahad Khaleel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Shahad, thank you for sharing positive feedback on Henry! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Henry has provided for you. We look forward to your next visit!

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