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Los Angeles Chrysler Dodge Jeep Ram
Los Angeles, CA
1,038 Reviews
At our Los Angeles dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. That why we compliment our sales with certified service, tires, parts and accessory departments.
Shopping for a new car or getting your current model repaired can be stressful. There is a vast amount of automotive sales and maintenance options today, so we try to help your decision an easy one. We make sure that our customers come first, no matter what. Our dealership offers numerous amenities for all our shoppers and service customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,038 reviews
February 26, 2024
Quick and professional service, will definitely recommend this dealership to my friends and family. Will come back. this dealership to my friends and family. Will come back. More
by gracecalleros22
Employees Worked With
February 25, 2024
Henry in the service department was quick and efficient with getting my car back to me by the end of the day with getting my car back to me by the end of the day More
by tysonscott28
Employees Worked With
February 24, 2024
Leslie was very nice and helpful great service 👏 and the service was fast also thanks 😊 service was fast also thanks 😊 More
by Bigmerv22md.md
Employees Worked With
February 20, 2024
The dealership provided great customer services and their services they provide are efficient. I prefer this dealership over any other local one services they provide are efficient. I prefer this dealership over any other local one More
by Eliy
Employees Worked With
February 16, 2024
The service, I had done was, done, by a very professional service writer, Abigail Duran, she answered all my questions & made sure my, car was ready for me to go to work, I’m very Appreciative!! I’m all caug service writer, Abigail Duran, she answered all my questions & made sure my, car was ready for me to go to work, I’m very Appreciative!! I’m all caught up on my services, & I’ll come back to see her when it’s time for more work. Thanks, Abigail. More
by Woodywoods
Employees Worked With
February 16, 2024
Thank you vey much Gregory Parham for making this car buying experience so easy for me buying experience so easy for me More
by burcudozdemir
Employees Worked With
February 15, 2024
Service was the best Christian asencio was a great help and was very helpful and detailed and was very helpful and detailed More
by keithwax
Employees Worked With
February 15, 2024
Henry Martinez was very helpful. Made my experience very easy I recommend you to Henry martinez has your service person.... Made my experience very easy I recommend you to Henry martinez has your service person.... More
by Juan zepeda
Employees Worked With
February 15, 2024
Second time working with Carlos and he is always on point! Thanks again for your amazing service Carlos, till next time! point! Thanks again for your amazing service Carlos, till next time! More
by Jay Rodriguez
Employees Worked With
February 14, 2024
Hard to tell if it is incompetence or a shady business I traded in a vehicle at this dealer because they had a low mileage, hard to find, version of a vehicle that I wanted. Dealing with them business I traded in a vehicle at this dealer because they had a low mileage, hard to find, version of a vehicle that I wanted. Dealing with them has been a nightmare. Here are the facts of my experience with this dealer: 1. The vehicle I traded in was more expensive, which required the dealer to cut me a check, for approximately $16,000. I was told they would need the title in their name before they could cut me a check. Fine. About 3 weeks after I traded in the vehicle, I started asking for an update on my check. Over a period of about 2 weeks, I had to contact 5 different people within the dealership, working my way up from my salesperson, through three people in finance, before a manager finally started to deal with the issue when I attempted (unsuccessfully) to get through to the General Manager. Everyone I contacted was either completely unresponsive or would just ghost me after they made a promise that was clearly incorrect, such as “the check will be on Thursday” (which it wasn’t) or “I’ll have the check overnighted to your home” (also a lie). 2. Apparently “certified pre-owned” means very little at this dealer. I told them the car I traded in had been sitting for a while and the battery was not holding a charge. None the less, they sold the car without putting in a new battery. When I spoke with the manager, he told me the person who bought the car was complaining about the battery. Shocker! 3. The car that I purchased from this dealer also started having problems about 6 weeks after I purchased it. I have already had to bring it in for a check engine light, and now it also has a dead battery. 4. When I called the service department to try to schedule an appointment to bring in my “new to me” car for the check engine light, I was told the car would sit for 3 days before it would be seen. When I asked whether they’re understaffed, I was told they are fully staffed. Needless to say, I brought my car to a different dealer, who had a tech working on it the same day. 5. When I checked my Certified Pre-Owned warrantee, I discovered that the mileage they put on the contract was approximately 1,000 miles less than the actual mileage when I drove it off the lot. Yes, it matters, because that warrantee is for 3,000 miles or 3 months, so by listing the mileage incorrectly they shortened my warrantee. 6. Finally, when I was car shopping, I went to two other CDJR dealers in Orange County. The first appraised the vehicle I was trading in and entered it into the CDJR system. I know this because the second dealer I went to was able to immediately pull up the appraisal and even showed it to me. Now, it is possible that OC and LA county dealers don’t exchange information. But, when I got to LA CDJR and they started the negation, with a ridiculous low-ball offer, I told them the car had already been appraised by their colleagues. They pretended they didn’t have it and said “they had no knowledge” of an appraisal. More
by kerinia.cusick
