Los Angeles Chrysler Dodge Jeep Ram

Hard to tell if it is incompetence or a shady business I traded in a vehicle at this dealer because they had a low mileage, hard to find, version of a vehicle that I wanted. Dealing with them business I traded in a vehicle at this dealer because they had a low mileage, hard to find, version of a vehicle that I wanted. Dealing with them has been a nightmare. Here are the facts of my experience with this dealer: 1. The vehicle I traded in was more expensive, which required the dealer to cut me a check, for approximately $16,000. I was told they would need the title in their name before they could cut me a check. Fine. About 3 weeks after I traded in the vehicle, I started asking for an update on my check. Over a period of about 2 weeks, I had to contact 5 different people within the dealership, working my way up from my salesperson, through three people in finance, before a manager finally started to deal with the issue when I attempted (unsuccessfully) to get through to the General Manager. Everyone I contacted was either completely unresponsive or would just ghost me after they made a promise that was clearly incorrect, such as “the check will be on Thursday” (which it wasn’t) or “I’ll have the check overnighted to your home” (also a lie). 2. Apparently “certified pre-owned” means very little at this dealer. I told them the car I traded in had been sitting for a while and the battery was not holding a charge. None the less, they sold the car without putting in a new battery. When I spoke with the manager, he told me the person who bought the car was complaining about the battery. Shocker! 3. The car that I purchased from this dealer also started having problems about 6 weeks after I purchased it. I have already had to bring it in for a check engine light, and now it also has a dead battery. 4. When I called the service department to try to schedule an appointment to bring in my “new to me” car for the check engine light, I was told the car would sit for 3 days before it would be seen. When I asked whether they’re understaffed, I was told they are fully staffed. Needless to say, I brought my car to a different dealer, who had a tech working on it the same day. 5. When I checked my Certified Pre-Owned warrantee, I discovered that the mileage they put on the contract was approximately 1,000 miles less than the actual mileage when I drove it off the lot. Yes, it matters, because that warrantee is for 3,000 miles or 3 months, so by listing the mileage incorrectly they shortened my warrantee. 6. Finally, when I was car shopping, I went to two other CDJR dealers in Orange County. The first appraised the vehicle I was trading in and entered it into the CDJR system. I know this because the second dealer I went to was able to immediately pull up the appraisal and even showed it to me. Now, it is possible that OC and LA county dealers don’t exchange information. But, when I got to LA CDJR and they started the negation, with a ridiculous low-ball offer, I told them the car had already been appraised by their colleagues. They pretended they didn’t have it and said “they had no knowledge” of an appraisal. More

Car purchsed in October 2023. Still have not received the title (today is Feb 9, 2024). I get that administrative functions take time - however - I have been calling and asking Still have not received the title (today is Feb 9, 2024). I get that administrative functions take time - however - I have been calling and asking anyone I can get live on the phone (even Nick the GM) and it's the same story "let me find out from the business office and I'll call you back". Never a call back, just me chasing people over and over for months. Not even sure if this amount of delay or non-disclosure of info is legal. Title needs to be delivered within a certain timeframe? Disappointing and kinda sketchy. Happy to re-edit back to a 5-star review if someone can just tell me what steps have been taken to release the title, when those steps were taken, what steps remain and when the title will be put into the mail for overnight delivery. Feel free to call me back Nick with that specific info please, just not another "business office is working on it" update. You have my number. Complaint filed with CA DMV and counsel retained for prompt resolution and/or compensation. More