Lorenzo Nissan Ft. Lauderdale - Service Center

The service department supervisor lacks customer service skills. I would give him ZERO STARS. Anthony one of the advisors was a great listener and compassionate with great customer service. His supervisor c skills. I would give him ZERO STARS. Anthony one of the advisors was a great listener and compassionate with great customer service. His supervisor could learn something from him. As far as the actual service and situation so I am so extremely disappointed in this dealership I have repeatedly brought my car back and it is a brand new car and still have no answers and still have the same problem. I have contacted Nissan corporate and hope to get farther with them. as a customer, I would not recommend Lorenzo Nissan to anyone in fact, I would tell them to stay as far away as they can. I am so disappointed that I don’t think that I will even buy another Nissan. I have least every two years and I am on my fourth Nissan. This may be the last due to this experience. You may have lost a loyal customer.. More

This car dealership is the worst. I would never come back here to purchase a vehicle nor take my vehicle for service ever again the way I was treated as a customer was terrible. I’ve I would never come back here to purchase a vehicle nor take my vehicle for service ever again the way I was treated as a customer was terrible. I’ve never been treated in such a way before I left a voicemail for the service manager over a week ago and still have not received a call back. Worst experience I’ve ever had. More

Customer oriented. Someone comes to greet you at your car to find out your problem and get you to the right person. Very friendly staff. Someone comes to greet you at your car to find out your problem and get you to the right person. Very friendly staff. More

I always receive great service at Lorenzo Nissan. Gerald Wynters is great at delivering excellent customer service. Gerald Wynters is great at delivering excellent customer service. More

Very nice dealership, very pleasant workers and good service and they keep you up on your schedule app service and they keep you up on your schedule app More

he was very good at what he did. My car is in great shape. He is offered me to follow up if anything’s wrong. I had a great experience. My car is in great shape. He is offered me to follow up if anything’s wrong. I had a great experience. More

Excellent service procedures. They accurately summed up my service needs on the phone. When I arrived they knew who I was and were prepared. Estimated time 2 hours. They finished They accurately summed up my service needs on the phone. When I arrived they knew who I was and were prepared. Estimated time 2 hours. They finished on time at the price they quoted. Very pleased More

They were unprepared for the service. The parts were at another location. What should’ve been 4hrs took 8hrs. The parts were at another location. What should’ve been 4hrs took 8hrs. More

Amazing crew. Love this service.will go back again when I need support for my Nissan pickup truck. Love this service.will go back again when I need support for my Nissan pickup truck. More

Dealership was fine but needed some questions answered when I called never received a call back when I called never received a call back More