Lorenzo Nissan Ft. Lauderdale - Service Center

I brought in my vehicle to have service. Once the vehicle was returned to me it was damaged, scratched on both the passenger and driver's side doors. They refused to fix the damage. ****After posting vehicle was returned to me it was damaged, scratched on both the passenger and driver's side doors. They refused to fix the damage. ****After posting a negative review I was called by the General Manager who made arrangements for the scratch in the door to be fixed at their body shop at no cost to me. They are committed to making their reputation better and will make their customers happy whatever it takes! I am now happy with the look of my vehicle and will give them a second chance. If you have an issue as to speak with Stacy, the GM. More

I usually go to the maroone Nissan in Pembroke Pines but I decided to try Fort Lauderdale because I was closer. I have a 2012 Nissan Altima. I went on a Sunday for an oil change I also needed them to fix I decided to try Fort Lauderdale because I was closer. I have a 2012 Nissan Altima. I went on a Sunday for an oil change I also needed them to fix the seat belt in the back seat. After my oil change the service tech advised me that I need to come back another day for them to fix the seat belt! He said they didn't have enough techs there on Sunday to spend time fixing the seat belt and I should come back another day that's convenient for me, I told him I guess he meant another day that's convenient FOR THEM! When I went to pay for my oil change the cashier had such a condescending attitude. She didn't greet me, she didn't even tell me total right away. She was doing other things and when I did pay her she just gave me my receipt and went back to doing whatever she was doing. Her whole persona was as if I was an inconvenience or a bother to her! She also had a lip piercing in. Extremely UNPROFESSIONAL!!! Let's just say I will NEVER return here!!! I'll drive all the way to Pembroke pines! More

I wanted to take the time to Thank you especially, as well as your staff for the professional and outstanding way you handled my issue after I purchased My 2002 Nissan Xterra from Maroone Nissan Ft. Laud well as your staff for the professional and outstanding way you handled my issue after I purchased My 2002 Nissan Xterra from Maroone Nissan Ft. Lauderdale . It is an unfortunate problem that happened to us both, and though By design, your policy was not to have any warranty on my vehicle, I'm happy that i constituted it before purchase. But I write today in grattitude that you had an opportunity to shun me away and or come up with a million excuses as service dept. tried to have me pay for services, you stood above most Auto General managers as did your staff by your direction. And repaired not just one, but all issues I brought fourth that my vehicle had been experiencing, and inaddition Issued me a great user vehicle at no charge, while my vehicle was being repaired. I know in these times expenses are everything even to everybody myself and even a large Corporation such as Auto Nation. However you honored your Limited Warranty, Here Here!!!!! It's good to know that Quality, Ethics and Ettiquette still exist by a Auto dealer and that you should be noted for Your service to me even though it was a used car and that you've probably lost money on the deal you did the right thing! If I can ever assist you for promotional needs or if you or Auto Nation would like to use this testimonial? you have my absolute permission, I appreciate everything you and your team did to put me back on the road, and also know that when it is time to purchase my new vehicle, I will be visiting you at Maroone Nissan Ft. Lauderdale. Respectfully, Allan Ulrich Eternally grateful Maroone Custo More