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Lorenzo Nissan Ft. Lauderdale - Service Center

Fort Lauderdale, FL

4.5
1,461 Reviews

1,461 Reviews of Lorenzo Nissan Ft. Lauderdale - Service Center

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November 07, 2024

Craig Servo was helpful and efficient and gave good service . I appreciated the rehome & the pickup More

by B.GILES898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Servo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Thank you for your feedback. We're glad our team provided helpful service with the rehome and pickup at Lorenzo Nissan Fort Lauderdale. If there's anything else we can assist you with, let us know.

November 07, 2024

Service was completed quick and efficiently. Dropped off car early morning, service was completed within 6 hours. More

by HAWASERRY516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Servo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Thank you for sharing your experience with Lorenzo Nissan Fort Lauderdale. We’re pleased to hear that our team provided quick and efficient service. Wishing you a great day ahead!

November 05, 2024

When I bought the car, one of the workers took the carpets of the car that were in the luggage and wanted to give me the car without car carpets More

by agamit12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emanuel
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Nov 05, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

We appreciate your business and apologize for any inconvenience. There seems to be a misunderstanding, i verified with the team and the car you have purchased back in March the car had a set of floor mats in the trunk they were removed prior to detail so they can be put back on the floor after detailing and removing the plastic protection from the carpet. But the floor mats were installed back in. I apologize again for the misunderstanding.

November 04, 2024

I did experience a Long wait time which was very inconvenient. I had an appointment for time management More

by chandra.walkerl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis. Very professional
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Nov 05, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Thank you for the feedback. If you would like to discuss your review further, please contact us at your earliest convenience. Ali Dye General Manager Lorenzo Nissan Fort Lauderdale alid@lorenzonissan.com

November 01, 2024

The last service I received at Lorenzo Nissan was way overpriced and there was an air filter added that I did not ask for so I will not go back. I will not recommend this dealership either. More

by LISA.WHELER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AJ Durosier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Hello Lisa, We take our customer feedback very seriously and would like the opportunity to learn more about your service experience. Can you please contact me at your earliest convenience? Ali Dye General Manager Lorenzo Nissan Fort Lauderdale alid@lorenzonissan.com

October 31, 2024

Me dejaron andar sin aire por dos semanas y si no cambio el carro me dejan más tiempo More

by Arnovis
Recommend Dealer
Yes
Employees Worked With
Nestor Alvarez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Wynter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Hello Arnovis, Our top priority here is customer satisfaction and I would like the chance to speak with you about your recent experience with our Service Department regarding the amount of air pressure in your vehicle's tires. It would be greatly appreciated if you could contact me directly to discuss this matter further. Thank you, Ali Dye General Manager Lorenzo Nissan Fort Lauderdale alid@lorenzonissan.com

October 28, 2024

Close to my house, willing to work with you and have Craig and Samual as employees More

by RGL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Servo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samual
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Nov 01, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Hello, We are pleased to know that you are satisfied working with our team. I would appreciate the chance to learn more about your star rating and discuss any feedback you may have. You can reach out to me at your earliest convenience. Thank you. Best, Ali Dye General Manager Lorenzo Nissan Fort Lauderdale alid@lorenzonissan.com

October 27, 2024

Good costumer service. Also, car service is fast. And sell persons are well trained and kind. More

by griselda.g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Servo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Wynter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Thank you for the positive feedback. Lorenzo Nissan Fort Lauderdale appreciates your kind words about our team and services.

October 26, 2024

Estoy aún esperando por el arreglo de mi vehículo Nissan leal 2018, espero que la otra semana esté listo More

by quitiam63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antony
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Oct 26, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Gracias por compartir su experiencia con Lorenzo Nissan Fort Lauderdale. Si tiene más preguntas o necesita ayudar adicional, no dude en ponerse en contacto con nuestro equipo de servicio.

October 26, 2024

My team member was Anthony and he made the booking process and the actual servicing an absolute pleasure. More

by NATTYPALLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Oct 27, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Our team appreciates your feedback. We're glad you had a pleasant experience at Lorenzo Nissan Fort Lauderdale.

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