Lorenzo Nissan Ft. Lauderdale - Service Center

Craig is great! Friendly, keeps you informed every step of the way & willing to help. Service was completed timely. I am very happy with the service. Would highly recommend. of the way & willing to help. Service was completed timely. I am very happy with the service. Would highly recommend. More

I worked with Shaun R. (ASM) for my multi-point inspection. What a difference from my past appointments! He was professional, friendly, honest and just a pleasure to work with from start to finish. inspection. What a difference from my past appointments! He was professional, friendly, honest and just a pleasure to work with from start to finish. He also gave me a heads up on what to expect at my next scheduled appointment (upkeep + cost). The tech (Greg H.) has my car running like a top. They also did a bang up job on the detailing! More

Service was good, Terry Kelly my service advisor is amazing as always. I pull up Terry always remembers me and seems happy to see me. Gets all my information and gets me on my way amazing as always. I pull up Terry always remembers me and seems happy to see me. Gets all my information and gets me on my way More

Craig (Service Advisor) provided exceptional service as always. He has excellent customer service and makes sure explains things in detail. He never hesitates to go above and beyond to meet customer needs. always. He has excellent customer service and makes sure explains things in detail. He never hesitates to go above and beyond to meet customer needs. More

Normally, I have zero issues; so, I hesitate bringing up something so picky. However, Lorenzo is awesome, and I want them to stay that way, so: Greeting was great. My technician, Shaun Rolle was wonderful a something so picky. However, Lorenzo is awesome, and I want them to stay that way, so: Greeting was great. My technician, Shaun Rolle was wonderful and attentive. Was on the nose about how long the maintenance would take. The dealership is very clean and cozy. It was very easy for me to work while waiting. They keep the music at a reasonable volume and not at concert level. Small issue: I was told they would give my car a complimentary wash and vacuuming. However, it looks more like they simply rinsed the car because their were clear dust/dirt stains and spots on the glass from traveling on highway that weren't removed. They would have easily come off in a proper washing. Also, it didn't look like they had vacuumed or they only made a cursory effort. Regardless, Lorenzo shines in customer service and in having a staff that's on the ball and beyond helpful. I'll take that over a wash any day More

I had a problem that required much coordination up the line at Nissan. The Service manager Ed Barros looked into the situation and was able to provide a more than satisfactory resolution to my problem. On line at Nissan. The Service manager Ed Barros looked into the situation and was able to provide a more than satisfactory resolution to my problem. Once we knew how to proceed, I was introduced to ASM Craig Servo who was very crucial in getting the fix scheduled in a very timely manner. I was very impressed with both these individuals, the way Nissan backed up their product, and the work that was done. I will purchase a Nissan again as a result. I highly recommend Lorenzo Nissan for the servicing of your auto. Marty M. More

Everything was awesome. I will be coming back to complete the rest of my services that have to be done to my car. Everything was great the rest of my services that have to be done to my car. Everything was great More

Great service fast and efficient helped find problems i didn’t know exists, kept me in the loop with every service & help me pay my balance on this pandemic with sunbit didn’t know exists, kept me in the loop with every service & help me pay my balance on this pandemic with sunbit More