Lorenzo Nissan Ft. Lauderdale - Service Center

Outstanding service from the oil change men Oswaldo, Randy and the Spanish looking guy (I forgot his name lol 😂)… Also Aj the salesman is awesome. Randy and the Spanish looking guy (I forgot his name lol 😂)… Also Aj the salesman is awesome. More

Had to get towed in to swap out a defective battery. Great service from Terry included a quick turnaround and a complimentary car wash. Thanks Terry! Great service from Terry included a quick turnaround and a complimentary car wash. Thanks Terry! More

The service was slow and there was a lack of communication. I made an appointment and arranged to be dropped of near by. The driver was massless and texting while driving. When I asked how will communication. I made an appointment and arranged to be dropped of near by. The driver was massless and texting while driving. When I asked how will I get picked up, he told me to let Nissan know once’s called when the car is ready. When I got the call and asked for an escort, they told me “oh we stop shuttle service at 5.” How was I suppose to know? How was I suppose to get back if they dropped me off in the first place?? I had to arrange a ride back. Once there, I got attitude from the cashier because “the service center closed at 6” and I arrived at 6:15. No one informed me if the closing time. I could have been there sooner but I had to arrange a ride. More

I scheduled an appointment for an oil change and an alignment. My schedule is very tight. I arrived on time and they failed to tell me prior that the alignment machine was down and they could only do m alignment. My schedule is very tight. I arrived on time and they failed to tell me prior that the alignment machine was down and they could only do my oil change. They said they would call me when the machine is ready but I have not received any notice. More

I went for a replacement switch. Craig Servo was the advisor. Had an appointment for 8:15 am. Waited 2 hours he did not follow up with me to let me know how long it would take and what the problem was. advisor. Had an appointment for 8:15 am. Waited 2 hours he did not follow up with me to let me know how long it would take and what the problem was. I spoke with manager and he went to find out with technician. He told me that they did not have a part. But no one told me anything. Craig always told me when he gets a chance he will check. Meanwhile he kept taking his time with other customers showing ne that I am not important. In addition I wanted to take care if brakes and my car was parked across the street. . I had to be on top of them to get my car finished. I was there 5 hours. I am not happy More

The intake garage area could be a little better organized - the lanes/reception area got confusing with vehicle returns. Better waiting area too? I was going to wait for my car, but no one indicated where - the lanes/reception area got confusing with vehicle returns. Better waiting area too? I was going to wait for my car, but no one indicated where the waiting area was... More

Osvaldo Ayala and the parts man Eddie were excellent. Answered all my questions, cannot thank them enough. Answered all my questions, cannot thank them enough. More

From AJ in sales to Gilbert to Eddie in service, everything was great. I felt that i was given correct and justified information and repairs. The courtesy ride from Ed was great too. Clear lines everything was great. I felt that i was given correct and justified information and repairs. The courtesy ride from Ed was great too. Clear lines of communication and price for repairs. More

I’ve always gotten outstanding service at Lorenzo Nissan. Your service advisors, especially Shawn Rolle is a valuable part of that service. Keep up the good work. Your service advisors, especially Shawn Rolle is a valuable part of that service. Keep up the good work. More

I never bring my car anywhere else to be serviced, but the wait for oil change is very long even if you have a appointment. the wait for oil change is very long even if you have a appointment. More