Lorenzo Nissan Ft. Lauderdale

Swindle out of my daughter's Christmas gift. SADDENED! You all really want me to give a review. I took my car in today for servicing and I saw a car that I felt in my spirit was mine and was ready to buy t You all really want me to give a review. I took my car in today for servicing and I saw a car that I felt in my spirit was mine and was ready to buy this car right away. I was invited to test drive the car that had 1222 miles and was told the price would be around $15000 I and began the process of putting a down payment on the car. I was previously told that someone else was interested in the car on Wednesday but put a hold on it for Friday. The sales person checked with the other sales agent who said that that deal fell through and to go ahead and sell the car. While I was sitting in the sales office waiting for the sales agent who had gone to his manager to finalize the transaction and I noticed that I was sitting there alone for a while so I was going to get some water when I saw the sales agent who was dealing with me standing talking on his phone. I said to him so you are out here talking on the phone and I am sitting in your office waiting? He said I was looking for a car for you.Imagine that! So I said, I thought you were going to get the exact price for the car and finalize the down payment. To my surprise he then said to me that is why I am trying to find you another car because the manager said that he had someone else for the car and had to call to see if they were still interested. Why would they have to call someone to check to see if they still wanted the car, when that person did not make a down payment and I was right there ready to purchase. I was indeed angry to say the least and I accused them of being dishonest, because if I test drove the car and was ready to put my down payment on the car, which the other salesperson said was ok to sell to me, how then the manager had to call someone else to find out if they still wanted the car while I was right there ready to buy the car. I said this is not fair and the manager told the sales agent to find me something else and to give me for the same price. Even though I told them I was done with them, I waited to see if they would fine another car and they came back and said that they had a black Altima and would soon let me know if it was indeed available. When the sheepish looking sales agent again approached me, I knew it was bad news, just from the look on his face. He said the manager said that the car was a 2018 and could give me for 19K and that was not in my price range. What shock and awe. I never told them what my limit was but they figured that this car was not in my range, they discriminated against me because I probably drove a 1997 Nissan Maxima, this after the manager said to find another car and give me for the same price. It was a game. The manager wanted the car and swindled me out of the car, it was mortifying to see how dishonest these people are. I was heart broken as I was going to get the car for my daughter for Christmas. I texted her while I was in the office and told her I found the perfect car told her the color was grey and for the $15K. We were so disappointed but every disappointment is a blessing. I have been going to Fort Lauderdale Nissan nearly 20 years and I will take my business elsewhere. I will still service my old reliable Nissan Maxima there as they have the best mechanic on the planet, Sammy, but the sales crew,I would not recommend them. They are totally deceptive. You all need to fix this,but then again I don't trust you all anymore. I should also contact Help Me Howard. You just took the merry out of our Christmas. More

Loving my new Armada I love my new Armada. The staff were all very nice and helpful. They gave me a good trade in value on my old car also. It took over four hours to buy I love my new Armada. The staff were all very nice and helpful. They gave me a good trade in value on my old car also. It took over four hours to buy my new car and fill out all the paperwork, which was longer than I expected but I was happy with everything else. More

Mr servo excellent service rep and the reason I return The service department is excellent. I leased a 2014 Santa from this dealer and I live in ft laudetdal I leased my 2017 sentry in coral springs and I The service department is excellent. I leased a 2014 Santa from this dealer and I live in ft laudetdal I leased my 2017 sentry in coral springs and I will return to them but a have had all 3 of my sentras serviced at ft lauderdale More

Vehicle service I went to the dealership to have my vehicle looked at due to my check engine light coming on. I end up finding out from the service tech Terry that t I went to the dealership to have my vehicle looked at due to my check engine light coming on. I end up finding out from the service tech Terry that there was a recall on my vehicle. After my vehicle was inspected and the service completed Terry was kind enough to explain to me about the recall and the other complaints I mention to him and what I may need to fix in the near future. He was very polite and professional in how he dealt with me as a customer. I will be returning in the future to have my car repaired. More

Jimmy &Mary Lou Great experience. Ruben and others made the purchase easy and did everything feasible to help with paper work and deliver. Can't wait to drive car Great experience. Ruben and others made the purchase easy and did everything feasible to help with paper work and deliver. Can't wait to drive car today. More

Great service Car got fixed just right!!.. great price, even got a discount, complimentary car wash, plus free overall car inspection and advise from my rep. The w Car got fixed just right!!.. great price, even got a discount, complimentary car wash, plus free overall car inspection and advise from my rep. The waiting area was homely, with WiFi, coffee dispenser, computer usage and tv... Rep was veRy customer friendly.. thank you More

Service Good service and excellent customer service. The delivery time of the car I consider acceptable. I would recommend this place to others and the prices Good service and excellent customer service. The delivery time of the car I consider acceptable. I would recommend this place to others and the prices are reasonable. More

Great service and friendly knowledgeable staff Took my 2018 Nissan Frontier Crew Cab 4X4 in for it’s second oil change and tire rotation. The staff were friendly and knowledgeable. I was in and out Took my 2018 Nissan Frontier Crew Cab 4X4 in for it’s second oil change and tire rotation. The staff were friendly and knowledgeable. I was in and out in just over an hour. Great experience! More

Absolutely awesome! As a customer you are always hoping for a good experience when you need work done on your vehicles but at Fort Lauderdale Nissan your experience will As a customer you are always hoping for a good experience when you need work done on your vehicles but at Fort Lauderdale Nissan your experience will exceed your expectations! Not only their service department is amazingly awesome but the service advisor(Shaun) is amazing he always make sure to keep you on the loop with the work that is been done but to advise you if any problems arise, I believe he goes above and beyond to make your your experience is top of the line. If more people were like Shaun the world would have the best customer experience anyone could ask for I thank ft Lauderdale Nissan for having someone like in More

Replace Molder inside Car I received reminders for my service appointment. Arrived and service rep already knows what I was there for. I was in and out of service within 30 min I received reminders for my service appointment. Arrived and service rep already knows what I was there for. I was in and out of service within 30 minutes. Replacement parts where installed quickly by mechanic. Received express service. Bruce Varon did a great job! More