Lorenzo Nissan Ft. Lauderdale

Always Great! We go to Lorenzo Nissan for our service needs as we have 2 Nissans. The service is always efficient, everyone is helpful and friendly. We always con We go to Lorenzo Nissan for our service needs as we have 2 Nissans. The service is always efficient, everyone is helpful and friendly. We always contact Craig Servo who makes the arrangements, dependent on our vehicle needs, and with Mr. Servo everything runs smoothly. He has provided us with outstanding service arrangements. Waiting area is good and coffee and hot chocolate are great. Thank you. More

The afternoon driver is never available for pickup. The afternoon driver is never available for pickup at 12:00 p.m. or at 5:00 p.m. (on three occasions) and no one reports this to me on a timely basis The afternoon driver is never available for pickup at 12:00 p.m. or at 5:00 p.m. (on three occasions) and no one reports this to me on a timely basis that he will not be coming by until I call (on two or three different phones). And when messages are left they come in much later in the day. Text would probably be better. On one occasion having to walk from the nearby Broward County court complex in the rain I slipped on a sidewalk and hurt myself. I pay a monthly maintenance fee as part of my lease. I never will do so again. More

Just good service Craig was very helpful and the service was great. Everything went well and all told it was just very good customer service from start to finish. Craig was very helpful and the service was great. Everything went well and all told it was just very good customer service from start to finish. More

Working Class Fair Prices and very nice staff comfortable waiting area and drinks very Understanding staff concerning cost and That most people are pay check to Fair Prices and very nice staff comfortable waiting area and drinks very Understanding staff concerning cost and That most people are pay check to paycheck More

Excellent customer service I have taken my car to this dealership twice and both times I have had excellent customer service in the service department. The entire process went s I have taken my car to this dealership twice and both times I have had excellent customer service in the service department. The entire process went smoothly. Everything was explained to me clearly and at any time if I had questions I could always call and my questions would be answered. Cra More

Shaun Rolle I was paired up with the best service advisor. Shaun is always here to help me and breakdown the needs for my car. He goes above and beyond for his cu I was paired up with the best service advisor. Shaun is always here to help me and breakdown the needs for my car. He goes above and beyond for his customers and provides the best service. More

Thank you, Lorenzo Nissan and Craig Servo! I would like to take a special moment to recognize Craig Servo who provides the best customer service I have ever experienced while servicing my vehic I would like to take a special moment to recognize Craig Servo who provides the best customer service I have ever experienced while servicing my vehicles. During my most recent visit, we performed the 20k mile service and it went smoothly, as usual. Per my request, Craig obtained my warranty information to make sure Lorenzo Nissan has everything needed for future use. In the past, Craig's confidence and expertise alleviated my immense anxiety of fixing my 2012 with over 100k miles. My Mom now drives this car and we need it to last. He communicated with Lorenzo's lead technicians on my behalf and they did such a nice job - with patience and empathy. It still runs like a dream. I cannot thank Lorenzo Nissan's staff enough for always taking care of us. The cafe machine in the lobby is also a welcoming touch! Thank you. More

Excellent & Caring Service Terry took wonderful car of my car and me. My husband and I were getting ready to go out of town when the check engine light came on the night before Terry took wonderful car of my car and me. My husband and I were getting ready to go out of town when the check engine light came on the night before our departure. I called Terry and made arrangements to drop the car off for servicing as we headed out of town. Terry kept me informed throughout and made it convenient and easy for me to pay for the service and pick up my car. Terry is quality customer service personified. Thank you! More

Service Only problem was it took way too long to have my car done. I have never had to wait almost 5 hours for my car to be serviced Only problem was it took way too long to have my car done. I have never had to wait almost 5 hours for my car to be serviced More

Service Report Mr. Sean is truly an Amazing Service Rep and he goes above and beyond the call of duty for his clients. I wish there were more Mr. Sean's in the worl Mr. Sean is truly an Amazing Service Rep and he goes above and beyond the call of duty for his clients. I wish there were more Mr. Sean's in the world because he is truly an angel to me and he makes me feel like a person and not like someone to scam. More