Lorenzo Ford

Service Department Professionalism Great Service Team. Thank you Alexis Laso for always providing such great service and going above and beyond to ensure that customers leave satisfied Great Service Team. Thank you Alexis Laso for always providing such great service and going above and beyond to ensure that customers leave satisfied with the service received . More

Thank you Alexis Laso! I was recently at Lorenzo Ford to service my 2014 Ford Fusion. I received nothing but great service from Alexis Laso. If you are in the Homestead ar I was recently at Lorenzo Ford to service my 2014 Ford Fusion. I received nothing but great service from Alexis Laso. If you are in the Homestead area and need your vehicle serviced, I recommend you look him up! Well worth the drive. More

No Customer service Very poor customer service, after you purchase the car. You will not get your new plates on time! No one returns voice messages, their voice messages Very poor customer service, after you purchase the car. You will not get your new plates on time! No one returns voice messages, their voice messages are full...Do not buy your car there or be prepare for poor customer service. More

Poor customer service. 2013 Ford Escape recall on side door latches. Stopped in for service. Woman at service center did not even acknowledge I was standing waiting. When I 2013 Ford Escape recall on side door latches. Stopped in for service. Woman at service center did not even acknowledge I was standing waiting. When I finally asked her about recall, she shoved a business card towards me. I asked how long service would take. Her response without looking up was two days. No offer of courtesy car, no other information. I left took car to another Ford dealership. This is my second horrible experience with Lorenzo previously Armstrong Ford. More

Poor Service after the sale I bought a 2017 Flex in November. After going through the usual sales and pricing games, we came to an agreement and bought the car. For some reason I bought a 2017 Flex in November. After going through the usual sales and pricing games, we came to an agreement and bought the car. For some reason, they could not transfer my tag at the time, and gave me a temporary plate that expired on 12/14/17. When approaching the expiration date, I called to check on it. After at least 10 attempts of calling and getting put into voice mail that is full and hangs up on you, a clerk finally told me she would personally check on this and call me back. If it did not come in, they would send me a new temporary tag. No call back. Tag expires. Now the car is illegal to drive. I get a post card on 12/27. Your tag is in. Pick it up at the dealer, and you owe us $23.00. This staff has no regard for the customer after the sales is made. I will never consider them for a car purchase again. More

Could have been better Purchased car upon delivery at my home I was told there was only one key. I had to.pay a lock smith 180.00 for a second key. I would not have purcha Purchased car upon delivery at my home I was told there was only one key. I had to.pay a lock smith 180.00 for a second key. I would not have purchased car without second key..The only thing the dealer did was refer me to the locksmith. More

Great services and quickly response to request I took my car for service at Lorenzo ford. I meet Mr. Chacho Lavastida I will be definitely will be recommending his services provide it at this loc I took my car for service at Lorenzo ford. I meet Mr. Chacho Lavastida I will be definitely will be recommending his services provide it at this location for anyone who will be needing an exceptional and good quality customer services.Thank you for good services and attention provided it for my car More

Great Experience! At first I was nervous about doing a deal with a dealership over 50 miles away. However, after talking with Oscar, my sales person, I felt more at ea At first I was nervous about doing a deal with a dealership over 50 miles away. However, after talking with Oscar, my sales person, I felt more at ease! I believe the folks at Lorenzo Ford go above and beyond to make a good deal! Not only did they do the deal I wanted, They also delivered my new car right to my door. So I did not have to drive 60 miles to pick up the car. They also picked up my old leased car and drove it back to their dealership, they with the approval of Ford Motor credit paid off the remaining two payments! I recommend this dealership to anyone! More

Satisfactory They helped me find a truck suitable for me, they were friendly at all times and they found the perfect loand for my budget, thanks They helped me find a truck suitable for me, they were friendly at all times and they found the perfect loand for my budget, thanks More

Great experience I just traded my old car for a new Ford SUV and I couldn't be happier. Everybody was very helpful and attentive. I thought the process of buying a ca I just traded my old car for a new Ford SUV and I couldn't be happier. Everybody was very helpful and attentive. I thought the process of buying a car will be a bigger hassle, yet at Lorenzo Ford they made sure I had a good experience. I'm happy with the car I got it I will highly recommend it to my friends or to anyone who is looking for a car. More