Lorenzo Ford

Worst car buying experience... EVER! Would happily give them a zero if the option was available. This is a stereotypical “south Florida” dealership. I only entertained driving the 2.5 hr Would happily give them a zero if the option was available. This is a stereotypical “south Florida” dealership. I only entertained driving the 2.5 hrs to go look at a used vehicle, due to the fact they were advertised on USAA’s “preferred dealers in my area”. I ended up purchasing the vehicle, but never would have expected the nightmare that would follow! It started with Lorenzo ford not sending the financier the correct paperwork, not answering or returning phone calls! Finally a month later I was able to purchase the vehicle, now It’s been over a month and they still have not made any attempt to pay off my trade in, A MONTH! 30 DAYS! So not only is the financing company of the trade in hounding me for payment, on a vehicle that is no longer in my procession, they are sending unpaid payments to claims, on a vehicle that has been on LORENZO FORDA PROPERTY FOR OVER A MONTH! So for the past month, 5 times a week I call Lorenzo ford, I either get transferred to an operator, who transfers me to a voicemail that is either full or to one that I can leave a VM only to never receive a call back. I have never had a car buying experience as such, and I wouldn’t want anyone else too. If you find your self pulling into LORENZO FORD, do yourself a favor, keep driving there’s a few dealerships down the road! More

Thank you Great staff very friendly Jesus and Gilberto helped us get a car 🚗 Very professional and sweet guys Thank you so much for making the exper Great staff very friendly Jesus and Gilberto helped us get a car 🚗 Very professional and sweet guys Thank you so much for making the experience pleasant More

Worst experience ever! I had to pay the payoff difference and I was blamed for the mistake! They lie to you and don’t care about their customers at all! Very dissatisfied an I had to pay the payoff difference and I was blamed for the mistake! They lie to you and don’t care about their customers at all! Very dissatisfied and disappointed! GM won’t talk to you at least you go in person and so will blame you for their mistakes! Don’t waste time and money and go somewhere else! More

Lies and deception The service department a Lorenzo Ford is the worst I have ever seen. I took my 2016 F250 to them for routine service several times. The truck was no The service department a Lorenzo Ford is the worst I have ever seen. I took my 2016 F250 to them for routine service several times. The truck was not starting properly and I took it in again. I was told it was not running rite because the service work had not been done. When I informed them they were the only one to do the service work they then said I needed a new starter. On three different occasions I made appointments to bring the truck back and they did not have the starter. I contacted Ford and They had me take the truck to Gus Muchado Ford who changed the camshaft positioning sensor and fixed the problem. Do not take you vehicle to them!!! More

A Nightmare!!! I recently bought a ford escape from them they have not been able to turn in vehicle contract or pay off my car because they have yet to receive a dow I recently bought a ford escape from them they have not been able to turn in vehicle contract or pay off my car because they have yet to receive a down payment of $3,000 which is included in the sales contract. I am going crazy trying to get back the car I traded in and have the general manager contact me and nothing everyone washes their hands with it and no one wants to face the issue. Even though they have not received the down payment they say they are going to send in the paperwork for the deal which is then not what I signed for. More

SUN ROOF ISSUE Susan Blanco was a pleasure to deal with. She provided a vehicle for me while my truck was being repaired. Susana made sure my truck was handled qui Susan Blanco was a pleasure to deal with. She provided a vehicle for me while my truck was being repaired. Susana made sure my truck was handled quickly and correctly. More

Worst place ever Scam Artists at hand.. So I went to buy a new 2016 ford fiesta ST, I already been approved at another FORD dealership ( Gus Machado FORD ) for the same car but it was used L So I went to buy a new 2016 ford fiesta ST, I already been approved at another FORD dealership ( Gus Machado FORD ) for the same car but it was used LORENZO FORD got me the same deal for the new car. 3 weeks later ( 03/11/2018 ) they call me to come in to ask about a finance issue. Turned out the bank closed down and I couldn't be approved with nobody else. So they wanted to take the car back after I signed the sales contract 3 weeks prior and my down payment. then they block my car which was still in my name and paperwork. I advised them that was illegal and since I called local police they moved it, Police came they said they wasn't gonna stop me to take the vehicle back with me but he advise me that they can repo the car later on.. So unfortunately we came into a agreement to give back my down payment and an extra $300 I had put into the car. Very upset with this dealership. I believe they back out of the deal I will be calling the finance company tomorrow to get the whole information.. More

Great service When I brought my vehicle into Lorenzo Ford I was greeted in such a manner that made me feel welcome. Every person that I encounter was courteous and When I brought my vehicle into Lorenzo Ford I was greeted in such a manner that made me feel welcome. Every person that I encounter was courteous and helpful. More

Customer Service Went to Lorenzo Ford of Homestead today to get my brakes done and met this guy name Alexis lasso who was my service advisor. This guy made it easy for Went to Lorenzo Ford of Homestead today to get my brakes done and met this guy name Alexis lasso who was my service advisor. This guy made it easy for me to come get service done on my car. I really appreciate him and all that he does great job More