Lorenzo Ford

Do not trust them Spent $1,000 immediately after I purchased a used car from Lorenzo because the car was overdue for service and not maintained well. Lorenzo did not di Spent $1,000 immediately after I purchased a used car from Lorenzo because the car was overdue for service and not maintained well. Lorenzo did not discover it to me and refused to take responsibility for it. They do not even pick up the phone when I call them! More

RUN AWAY!!! We purchased this vehicle at this dealer in October. Lorenzo is your stereotypical car dealer, slicked backed hair, attempted smooth talking, lies and We purchased this vehicle at this dealer in October. Lorenzo is your stereotypical car dealer, slicked backed hair, attempted smooth talking, lies and empty promises. Absolute worse dealer I've ever been to and I've been to Jersey!. The service dept is the same if not worse. Same empty promises and staffed with people that have no clue as to what they are doing. If you make the mistake of coming to lorenzo dont even bother making and appointment, you'd be better off just pulling in at a random time to get something not repaired, xxxx, I'm sure you would get out of that purgatory faster More

Total Crooks Sold me a truck, took deposit over phone with a credit card. Next day while I am on my way to get it, they called and said the truck just got into a Sold me a truck, took deposit over phone with a credit card. Next day while I am on my way to get it, they called and said the truck just got into a wreck and was unrepairable. Then I find out they ran my credit without my permission or any signature from me. I am sure the great deal on the truck means they never had it to begin with. False advertisers, liars, cheaters and crooks. More

Purchase 2018 Mercedes Benz Best prcing for MB. Received great offer from Gilbert , treated me with respect and no tricks or unexplained cost . Talk to Gilbert for the best pri Best prcing for MB. Received great offer from Gilbert , treated me with respect and no tricks or unexplained cost . Talk to Gilbert for the best pricing ! More

Worst car buying experience... EVER! Would happily give them a zero if the option was available. This is a stereotypical “south Florida” dealership. I only entertained driving the 2.5 hr Would happily give them a zero if the option was available. This is a stereotypical “south Florida” dealership. I only entertained driving the 2.5 hrs to go look at a used vehicle, due to the fact they were advertised on USAA’s “preferred dealers in my area”. I ended up purchasing the vehicle, but never would have expected the nightmare that would follow! It started with Lorenzo ford not sending the financier the correct paperwork, not answering or returning phone calls! Finally a month later I was able to purchase the vehicle, now It’s been over a month and they still have not made any attempt to pay off my trade in, A MONTH! 30 DAYS! So not only is the financing company of the trade in hounding me for payment, on a vehicle that is no longer in my procession, they are sending unpaid payments to claims, on a vehicle that has been on LORENZO FORDA PROPERTY FOR OVER A MONTH! So for the past month, 5 times a week I call Lorenzo ford, I either get transferred to an operator, who transfers me to a voicemail that is either full or to one that I can leave a VM only to never receive a call back. I have never had a car buying experience as such, and I wouldn’t want anyone else too. If you find your self pulling into LORENZO FORD, do yourself a favor, keep driving there’s a few dealerships down the road! More

Thank you Great staff very friendly Jesus and Gilberto helped us get a car 🚗 Very professional and sweet guys Thank you so much for making the exper Great staff very friendly Jesus and Gilberto helped us get a car 🚗 Very professional and sweet guys Thank you so much for making the experience pleasant More

Worst experience ever! I had to pay the payoff difference and I was blamed for the mistake! They lie to you and don’t care about their customers at all! Very dissatisfied an I had to pay the payoff difference and I was blamed for the mistake! They lie to you and don’t care about their customers at all! Very dissatisfied and disappointed! GM won’t talk to you at least you go in person and so will blame you for their mistakes! Don’t waste time and money and go somewhere else! More

Lies and deception The service department a Lorenzo Ford is the worst I have ever seen. I took my 2016 F250 to them for routine service several times. The truck was no The service department a Lorenzo Ford is the worst I have ever seen. I took my 2016 F250 to them for routine service several times. The truck was not starting properly and I took it in again. I was told it was not running rite because the service work had not been done. When I informed them they were the only one to do the service work they then said I needed a new starter. On three different occasions I made appointments to bring the truck back and they did not have the starter. I contacted Ford and They had me take the truck to Gus Muchado Ford who changed the camshaft positioning sensor and fixed the problem. Do not take you vehicle to them!!! More

A Nightmare!!! I recently bought a ford escape from them they have not been able to turn in vehicle contract or pay off my car because they have yet to receive a dow I recently bought a ford escape from them they have not been able to turn in vehicle contract or pay off my car because they have yet to receive a down payment of $3,000 which is included in the sales contract. I am going crazy trying to get back the car I traded in and have the general manager contact me and nothing everyone washes their hands with it and no one wants to face the issue. Even though they have not received the down payment they say they are going to send in the paperwork for the deal which is then not what I signed for. More