Lorenzo Ford

Purchased a used car was told they would fix problems which Never would I send someone or go back terrible service .Lied to and taken advantage of.Management is as bad as sales and while signing paperwork they Never would I send someone or go back terrible service .Lied to and taken advantage of.Management is as bad as sales and while signing paperwork they added in a service agreement for 3000. When I questioned the company about the service contract they said it covers 3 oil changes which I did some work of my own to be reimbursed for the service agreement but shows they are taking advantage of people in my opion. More

Terrible Experience Gross mismanagement at a very unorganized dealership. Beware of being asked to pay several unnecessary and inflated fees at the time of purchase as we Gross mismanagement at a very unorganized dealership. Beware of being asked to pay several unnecessary and inflated fees at the time of purchase as well as months after a purchase. I strongly recommend others avoid this dealership. I purchased a vehicle and was surprised when the very high dealership fees were added. I feel the difference in vehicle price from the original price to the price I negotiated was bumped back up roughly the same amount, then more, by add-on dealership fees in the thousands. This occurred after price negotiations with salesman Tato. I was told by Tato I had to apply the down payment before talking to the finance guy, and after the down payment was applied, there is no room to avoid the high/inflated dealer fees that Lorenzo Ford increases unreasonably. Tag transfer to GA...already had tag from previous vehicle, just needed it transferred. Was told by Sussette that she would let me know when the tag transfer was complete. I purchased the vehicle on July 13th and was eventually told by Sussette on November 30th that the transfer could be completed by me going to the GA tag office. It took over 4 1/2 months for her to tell me that after multiple follow-ups on the status. This was after I was told I had to pay her (the dealership) $260.80 in order to complete the tag transfer, on top of the $173.00 I paid at the time of purchase (4 months ago) for a total of $433.80 to transfer the tag to GA. When I pressed for answers, I was eventually told I didn't owe anything and could have the tag transfer completed just by visiting the GA tag office. So I almost paid an extra $260.80 for nothing...and had to wait 4 1/2 months for this...the Better Business Bureau will be hearing about this from me for sure. Gross mismanagement at a very unorganized dealership. Beware of being asked to pay several unnecessary and inflated fees at the time of purchase as well as months after a purchase. I strongly recommend others avoid this dealership. More

They are liars They lied about a car they had and when I got there it wasn't even on the lot drove from far away wasted time They lied about a car they had and when I got there it wasn't even on the lot drove from far away wasted time More

not to buy THE DEALERSHIP YOU SHOUL NOT BUY CAR FROM, there people speaking with you like criminals, they are disrespectful and miss focus , they are absolutly n THE DEALERSHIP YOU SHOUL NOT BUY CAR FROM, there people speaking with you like criminals, they are disrespectful and miss focus , they are absolutly not care or responsible. i had bad transaction with Gio Giovanni Ratto , i don't know how they trained their sells people , but they all lies and give you many excuses to trap you to the transaction for one price and than they will change the price in last second but after pushing and working with GM, THEY said( different manager Big O) they will keep the deal at the one certain price. However lately they said the engine is bad, new excuse, bottom line the vehicle was sold to somebody else....How the LORENZO FORD during the deals, what is the pill for their toxicity ? More

Sales and Service Right to the point! My salesman was the worst of the worst! Thank God for Dennis Winch in the Service Department. He is and was the only saving grace Right to the point! My salesman was the worst of the worst! Thank God for Dennis Winch in the Service Department. He is and was the only saving grace at that dealership. More

Great sales Izzy Reyes Izzy Reyes was outstanding great asset to your dealership . Yohan in finance was great as well! Thank you for you excellent service will recommend Izz Izzy Reyes was outstanding great asset to your dealership . Yohan in finance was great as well! Thank you for you excellent service will recommend Izzy More

Used Car Ripoff I bought a 2012 Ford Focus with my savings because my Honda finally passed. Within two months the Steering Assist, Traction Light, check Engine light, I bought a 2012 Ford Focus with my savings because my Honda finally passed. Within two months the Steering Assist, Traction Light, check Engine light, came on and my car’s sitting in a mechanics shop. My sales person said you bought it as is. I feel like they sold me this car and they knew it was all messed up and they just don’t care I have no money to fix this car. More

Thank you Dennis. Recently, I went in to have my truck serviced. Dennis was my service advisor and he did any excellent job with writing up the service order, explainin Recently, I went in to have my truck serviced. Dennis was my service advisor and he did any excellent job with writing up the service order, explaining services and keeping me informed of costs throughtout the process via telephone. Thank you Dennis you made my service experience at this dealership a five star experience. Further, everyone I met there on the weekend from the techs, other service advisors and cashier were nice. I would recommend this Ford dealership over others near by. More

Service I went to the dealer and Jose Lopez was very helpful and explained me very clear what was wrong with my car. Highly recommend his customer service. I went to the dealer and Jose Lopez was very helpful and explained me very clear what was wrong with my car. Highly recommend his customer service. More

Terrible Zero professionalism, lazy, and completely uninterested. Luis took 3 calls while I was asking questions that he didn’t even know about the vehicle. I Zero professionalism, lazy, and completely uninterested. Luis took 3 calls while I was asking questions that he didn’t even know about the vehicle. I knew more about the vehicle than he did 👎🏽👎🏽 More