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Lorenzo Ford

Homestead, FL

4.2
416 Reviews

30501 S Dixie Hwy

Homestead, FL

33030

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Showing 416 reviews

September 11, 2019

Happy with my sales experience of my new 2019 Ford Escape Manny, our salesman, was very patient and helpful with our trading- in of two vehicles and purchasing our new 2019 Ford Escape. He got back to us in More

by Nadja856
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny, Yesser, nice man at Parts Department
August 18, 2019

New Car! Thanks to Adrian my mom has a new vehicle. He is the best and I highly recommend going to him for any concerns I may have. More

by MishaMichel97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian Fyne
August 05, 2019

dishonest, corrupt, and money hungry dis-honest, false advertise, and dont work with smart shoppers. They try to add hidden fees and make false promises just to get you to sign to buy a c More

by vwdealer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Orlando
July 27, 2019

great sales experience my sales associate, izzy, was fantastic. low key, knowledgeable about pricing and Mustangs. he gave me the absolute best price in the country. chec More

by scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
izzy
June 06, 2019

Outrageous total labor charge simple fuel pump replacement On May 21, 2019 I brought my 77 Cougar wagon to Lorenzo Ford, appox. 1 pm. It was leaking fluid, and I assumed it was water from a rusted freeze plu More

by Cougar Wagon repair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis W.
Jun 19, 2019 -

Cougar Wagon repair responded

Following up my complaint with Lorenzo Ford, June 18, 2019 I called Ford's national customer service 800 392 3673, to let them know I wrote a letter to Lorenzo Ford's Customer Service Director and received no reply. I asked the customer representative "Jessie" if Ford or an independent company provides the rating service for Lorenzo Ford. She checked and said that Lorenzo Ford provides their own rating service. The dealership attached a letter to my bill stating that I would receive a survey in a "few days", which says "if there is any reason you cannot give us a 5 star rating, to let us know immediately so we can address your concerns". It's June 19, and I've yet to receive a survey for my repair on May 23. It appears that Lorenzo Ford SELECTIVELY sends out customer surveys only to those they expect will give them a favorable 5 star rating. I asked Jessie to ask Lorenzo Ford what their hourly rate is for labor. I received no reply to that question from Jessie or Lorenzo Ford, i.e. no call back follow up.

June 01, 2019

Mario Machado una experiencia inolvidable Buena atención al cliente toda la explicación necesaria a todas mis preguntas el servicio al cliente es excepcional precios más bajos en todo el sur d More

by Adriagne ferro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Machado, sales mánager Ariel A
May 13, 2019

Good experience Jesse Estrada was my sale person. He was attentive and knowledgeable. Easy to talk with and no pressure on the sale. On top of that he made the comple More

by Invasor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Estrada
May 01, 2019

Great experience My wife and I were in the market for a vehicle. We found a used Audi Q7 on one of the car shopping apps, so we took a trip to Lorenzo Ford to check i More

by Remi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renier Del Rio, Kiamy Perez
April 25, 2019

They suck Stay away from that place they are fake they sale you cars that has been in a accident as a new car and say they didn’t know that More

by Dallas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ariel the so called sales manager
March 14, 2019

Be very careful with the tricks and lies of these cheats !!! Checking the website of Lorenzo Ford I saw a car that interested me, specifically a 2018 Ford Explorer XLT. I called the dealer and Oscar attended me More

by Fidel S.
Customer Service
Recommend Dealer
No
Employees Worked With
Oscar and Manager
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