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Lorenzo Ford
Homestead, FL
420 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 420 reviews
September 25, 2019
Purchased a vehicle from manny Villegas Purchased a vehicle from manny who has always made the process easy and excellent I recommend him and Lorenzo ford for all your vehicle needs. Purchased a vehicle from manny who has always made the process easy and excellent I recommend him and Lorenzo ford for all your vehicle needs. More
by Frankvega
Employees Worked With
Manny Villegas
September 25, 2019
Manny V. Thank you, Lorenzo, for having a salesperson that goes above and beyond in serving customers no matter what time it is. I met manny on the car lot lat Thank you, Lorenzo, for having a salesperson that goes above and beyond in serving customers no matter what time it is. I met manny on the car lot late Sunday evening, got there probably around closing time because salespeople were literally walking by me clearly there were ready to go home. I was looking for a truck for my farm, which manny pointed me in the right direction. Thank you so much manny for your help. I will be referring my family and friend to you. More
by Randy
Employees Worked With
Manuel Villegas
September 25, 2019
Bait and switch ! Corruption at its finest ! I drove down from west palm beach (aprox 2 1/2 hour drive) . The internet sales manager Orlando (BigO) advised me that the truck I was interested in w I drove down from west palm beach (aprox 2 1/2 hour drive) . The internet sales manager Orlando (BigO) advised me that the truck I was interested in was on the lot and being held with no deposit needed . When arriving to the dealership I was greeted by a sales man who Let me know that the truck was previously sold . Classic bait and switch to get me down to the dealer . After an hour of them trying to locate a similar model with no luck we left . 20min after leaving another salesman called and said they have located the original truck on their own lot . Can’t make this xxxx up ! Only in Miami ! Wouldn’t recommend this dealer to my worst enemy! More
by David
Employees Worked With
Orlando
September 17, 2019
Manuel Villegas!!!’ I went by service to ask some questions about my 2006 Ford Expedition and met Manuel Villegas. He is in sales but helped me out, answered my question I went by service to ask some questions about my 2006 Ford Expedition and met Manuel Villegas. He is in sales but helped me out, answered my questions, showed me around the lot, and it was a spectacular experience. Because of him I will be trading in my vehicle at Lorenzo Ford soon! Thanks Manolo! More
by robertobey103
Employees Worked With
Manuel Villegas
September 11, 2019
Happy with my sales experience of my new 2019 Ford Escape Manny, our salesman, was very patient and helpful with our trading- in of two vehicles and purchasing our new 2019 Ford Escape. He got back to us in Manny, our salesman, was very patient and helpful with our trading- in of two vehicles and purchasing our new 2019 Ford Escape. He got back to us in a timely manner providing us with the information and answers to our questions. He was professional and made us feel comfortable. Yesser from Finance was also professional and quite efficient! I love his sense of humor which made the often grueling purchase of a vehicle a pleasant experience. The gentleman in the Parts Department was super efficient and professional. He delivered on all his promises and even helped me carry the items to my car. I’m a little concerned about the Service Department. I had one question about future oil changes and I stood there for quite some time before anyone acknowledged me. The department was not busy at that time and several employees passed me without making any kind of eye contact or inquiry as to why I was standing there. I hope this won’t be the case when I need maintenance on our vehicle! More
by Nadja856
Employees Worked With
Manny, Yesser, nice man at Parts Department
August 18, 2019
New Car! Thanks to Adrian my mom has a new vehicle. He is the best and I highly recommend going to him for any concerns I may have. Thanks to Adrian my mom has a new vehicle. He is the best and I highly recommend going to him for any concerns I may have. More
by MishaMichel97
Employees Worked With
Adrian Fyne
August 05, 2019
dishonest, corrupt, and money hungry dis-honest, false advertise, and dont work with smart shoppers. They try to add hidden fees and make false promises just to get you to sign to buy a c dis-honest, false advertise, and dont work with smart shoppers. They try to add hidden fees and make false promises just to get you to sign to buy a car from them. I would not recommend them. More
by vwdealer1
Employees Worked With
Orlando
July 27, 2019
great sales experience my sales associate, izzy, was fantastic. low key, knowledgeable about pricing and Mustangs. he gave me the absolute best price in the country. chec my sales associate, izzy, was fantastic. low key, knowledgeable about pricing and Mustangs. he gave me the absolute best price in the country. check him out. you will save money and get the exact car you are looking for. More
by scott
Employees Worked With
izzy
June 06, 2019
Outrageous total labor charge simple fuel pump replacement On May 21, 2019 I brought my 77 Cougar wagon to Lorenzo Ford, appox. 1 pm. It was leaking fluid, and I assumed it was water from a rusted freeze plu On May 21, 2019 I brought my 77 Cougar wagon to Lorenzo Ford, appox. 1 pm. It was leaking fluid, and I assumed it was water from a rusted freeze plug on the engine block by the fuel pump. I was quoted on the phone, a $135.00 diagnostic fee, which I agreed to before having the car towed in. The actual leak was a fuel leak, coming from a bad fuel pump. The total labor charge including the diagnostic fee was $540.00. The car was ready May 23, 9:30 am. I've changed fuel pumps on this car before, and know that the amount of time required is about the time it takes to change your oil. Plug the fuel line by the fuel pump. Remove two bolts that attach the fuel pump to the block. Take the pump off, and put the new pump on with the new gasket. Put the two bolts back in. Replace the rubber fuel line by the pump and put on two new hose clamps. Deduct the diagnostic fee of $135.00, and that still leaves $405.00 I paid for actual labor for a one hour job. Many repair shops will deduct the diagnostic fee from the repair cost. I wrote to Brandon Barrows, Service Director about the excessive charge. The letter included my email, address, and phone number. I have not heard a thing from Mr. Barrows. I also called Ford's national customer service number, and they gave me a case number for the complaint about the excessive labor charge. I would have spent a lot less at a regular repair shop for this. If the dealership made a reasonable refund of the labor charge, I would be happy to give them a better rating. It appears the service director is not concerned knowing I have a case number, and not taking time to contact me by phone, email or US mail. More
by Cougar Wagon repair
Employees Worked With
Dennis W.
June 01, 2019
Mario Machado una experiencia inolvidable Buena atención al cliente toda la explicación necesaria a todas mis preguntas el servicio al cliente es excepcional precios más bajos en todo el sur d Buena atención al cliente toda la explicación necesaria a todas mis preguntas el servicio al cliente es excepcional precios más bajos en todo el sur de la Florida vine hasta homestead y valió la pena recomiendo 100% More
by Adriagne ferro
Employees Worked With
Mario Machado, sales mánager Ariel A
