Lorenzo Ford

I had the misfortune of having my Escape break down in Homestead. (I live in Stuart.) Had it towed to Lorenzo Ford. They had my car for 2 weeks and continually misdiagnosed the problem. Communication wa Homestead. (I live in Stuart.) Had it towed to Lorenzo Ford. They had my car for 2 weeks and continually misdiagnosed the problem. Communication was difficult. I usually had to initiate phone calls to find out what was going on. I was told it was the engine, then the fuel pump, It was very distressing. When my car was finally finished I received a bill for over $800. $600 was for labor. So I paid for their inability to find the problem. After I got the car home, on the floor of my car, I found the battery cover, a thick wire, and the carpet covering was ripped open. More

Beware of this dealership. Just purchased a car from this dealership and after the sale I was looking over the paper work and realized they only gave me the finance agreement. Just purchased a car from this dealership and after the sale I was looking over the paper work and realized they only gave me the finance agreement. After calling back several times for the bill of sale (Buyers Order) they kept sending me the finance agreement and says that’s all the paper work I should get. After insisting that I need the buyers order someone send it to me . Upon looking over the paperwork I realized they numbers didn’t add up. I was charged a few thousand dollars over the price I negotiated with the sales representative. I remember asking the finance person why the numbers didn’t look the sale he quickly answered that the sale price he had on the paperwork included tax and other dealer fees. Upon examination of the the numbers, the taxes and other dealer fees were listed elsewhere. I spoke to several individuals at the dealership about the discrepancy and that I need a refund of the money they overcharged me. I met with the sales manager and the general manager and I realized they are all in it together. I would say that if you purchased a car from Lorenzo Ford, I urge you to look over your paperwork. You might have been SCAMMED and don’t realize it. I know some else with the same experience and they don’t acknowledge it either. General manger and everyone is aware of this practice. I guess it’s the culture of Lorenzo Ford. Whatever the agent tells you they have the paperwork cooked up by the time you get to the finance person and you get caught up and doesn’t review the details on the agreements. Then they con you without you knowing it. 99% of people who purchase a vehicle go home and never look over their paperwork. Most dealership are honest and trustworthy. Lorenzo Ford is very dishonest and untrustworthy. Shame on this dealership. Again I am saying based on experience, Manger and others are on this scamming. Beware!!!! More

In September 2022 I ordered a vehicle and it took almost 8 months to arrive (September 2022 - April 2023). I indicated upon ordering that I would like to use x-plan pricing, the salesperson checked that wou 8 months to arrive (September 2022 - April 2023). I indicated upon ordering that I would like to use x-plan pricing, the salesperson checked that would be okay, and ordered the vehicle. Fast forward 8 months and I’m at the dealership. The salesperson is telling me how much pressure he is under to get me in and finish the transaction because his General Sales Manager wants to sell it for some ludicrous markup to other people who did not order it. So, I was expecting to sign the documents and be done, but I end up having to defend what X-plan entails (as outlined BY FORD), remember they agreed to take the X-plan and I never would have ordered with them had they not. I explain it to the individuals involved (okay, fine, no big deal it’s pretty clear cut) and all seems to be getting smoothed out. But, in working out the deal they refuse to honor FORD’s price protection and tell me if anything gets returned I wouldn’t get it and they’ll pocket it (their words). Fine, it’s $400, but an hour later after running my credit they then tell me they won’t even be honoring x-plan pricing and it is now MSRP take it or leave it—the total price of about $4,500 more. When I asked for an explanation, all I got was “IDK it was the GSM’s decision.” I asked to speak to the GSM and was told he is too busy (I’m sure). Bottom line is, they agreed to order/sell me a vehicle for a predetermined price, then after 8 months and realizing they could tell me to walk and sell the truck for $10-12k over MSRP, they had me spend 5 hours in the dealership only to tell me too badly. The General Sales Manager wanted to sell the truck for far more than I had ordered it and placed the required deposit, 8 months earlier. Go to any other dealership, but avoid this place it’s a circus. More

I purchased a vehicle on Thursday and I'm telling you Issy is the best salesperson please stop by and see him he took GREAT care of me he went above and beyond if you are in the market please go by and s Issy is the best salesperson please stop by and see him he took GREAT care of me he went above and beyond if you are in the market please go by and see him also Chris is a great finance advisor please go by and check then out More

Terrible after service of this dealership , been calling for 3 days no call back or service at time of call , bee driving with expired tag 3 days and no one has been able to call me or give me a solution . for 3 days no call back or service at time of call , bee driving with expired tag 3 days and no one has been able to call me or give me a solution . Can not get ahold of anyone in operations manangement that would care what the situation is . More

Gran experiencia con Alfredo! El equipo de administración, finanzas y ventas realmente lo hizo como si estuviéramos tratando con la familia. ¡Me encanta el camión! ¡¡Gracias!! El equipo de administración, finanzas y ventas realmente lo hizo como si estuviéramos tratando con la familia. ¡Me encanta el camión! ¡¡Gracias!! More

My experience at Lorenzo Ford was fabulous all thanks to Alfredo. I already knew the car I had wanted, as I had already previously saw it online, so I called in advance before coming in to make sure to have Alfredo. I already knew the car I had wanted, as I had already previously saw it online, so I called in advance before coming in to make sure to have it ready as I was taking it one way or another and couldn't come in right away until after work. The minute I got there, Alfredo was there waiting with the car key in hand, ready to go for a spin. The car was a dream as well as the service. Even though it was a little late, Alfredo and his team had no problem staying a little later to make sure I went home with the car I wanted no matter how long it took. I've had multiple cars through different dealers, so this was my first time with Lorenzo Ford, and the experience was quick and efficient. Much faster than any of my previous past experiences. I highly recomend you see Alfredo about your next car and just give him a call in advance if you can't come in right away. I'm so happy. Can't wait to come back for my next dream car. More

Come and see Alfredo Garcia , his a great person. He went the extra mile and assisted me getting more than I was told my car was worth as a down payment for a trade in. Definitely had an awesome expe He went the extra mile and assisted me getting more than I was told my car was worth as a down payment for a trade in. Definitely had an awesome experience. More

Excelente servicio de parte del vendedor Maynel Garcia, hizo que todo el proceso sea rapido y facil. Se los recomiendo al 200% hizo que todo el proceso sea rapido y facil. Se los recomiendo al 200% More

No podría pedir una mejor persona de ventas para ayudarme (Alfredo). ¡Todos fueron súper buenos con la comunicación! Esto es lo que usted llama un concesionario organizado con empleados de servicio al clien (Alfredo). ¡Todos fueron súper buenos con la comunicación! Esto es lo que usted llama un concesionario organizado con empleados de servicio al cliente de calidad. ¡Obtuve el auto que esperaba obtener con la mejor oferta posible! Definitivamente recomendar More