Lorenzo Ford

Miguel the GM and Adrian the sales rep were really top notch and so very thorough. They took a lot of time to understand what I wanted and together they made it happen . notch and so very thorough. They took a lot of time to understand what I wanted and together they made it happen . More

The maintenance service department did good work at a fair price. They finished in time period quoted and made sure everything was covered to be sure all that needed to be accomplished was. fair price. They finished in time period quoted and made sure everything was covered to be sure all that needed to be accomplished was. More

Service was great, but there was No Water in the complementary coffee machine. None of the hand sanitize dispensers worked!!! Birds made friends with the fake owl complementary coffee machine. None of the hand sanitize dispensers worked!!! Birds made friends with the fake owl More

We worked with Isidro. Isidro was professional, courteous, and knowledgeable. The deal went smoothly. We walked away with a beautiful 2016 Chevy Suburban. I would recommend to anyone. courteous, and knowledgeable. The deal went smoothly. We walked away with a beautiful 2016 Chevy Suburban. I would recommend to anyone. More

Communication throughout process was great. At the end, however, we felt abandoned when another new client arrived. We moved our own tag to new car! however, we felt abandoned when another new client arrived. We moved our own tag to new car! More

bad service !! LET'S SEE, THEY SCRACHED MY TRUCK AND TOLD ME THAT THEY COULD ONLY GIVE ME A FREE DETAIL AT ''ANOTHER TIME'' AND THEN THEY CHARGED ME TO ROTATE MY TIR LET'S SEE, THEY SCRACHED MY TRUCK AND TOLD ME THAT THEY COULD ONLY GIVE ME A FREE DETAIL AT ''ANOTHER TIME'' AND THEN THEY CHARGED ME TO ROTATE MY TIRES AND WHEN I LOOKED AT THE TIRES THEY WERE NEVER ROTATED!!!! WHEN I COMPLAINED THEY TOOK IT BACK IN AND DID IT, [WHILE I GOT TO SIT AND WAIT FOR THEM TO DO SOMETHING THAT SHOULD HAVE ALREADY BIN DONE!!!!] BUT I GUESS MY TIME MEANS NOTHING TO THEM. THEN THE SERVICE ADVISOR TOLD ME THAT A REFLASH FIXED THE "DEATH SHAKE IN MY FRONT END!!!! WHEN I TOLD HIM THAT I WAS A WAS A CERT. MASTER AUTO/MED./HEAVY TRUCK TECH. FOR YEARS HE TOLD ME HIS FRONT END GUY SAID IT WAS AN AFTERMARKET STABLIZER THAT I PUT ON THE TRUCK!! IT WAS AN 0EM PART!!! SO THEN I SAID I WOULD LIKE TO SPEAK TO THE FRONT END GUY HE TOLD ME THAT HE GOES HOME AT 5:00 AND I WOULD HAVE TO GET THERE BEFORE THAT I SAID OK. I ARRIVERD AT 4:25 AND WHEN I ASKED TO TALK TO HIM ANGELO WALKED TO THE SHOP AND TURNED RIGHT AROUND CAME BACK AND SAID HE ALREADY WENT HOME I AM SURE HE WAS LIEING TO ME . THIS IS NOT THE FIRST TIME THEY GAVE ME THE RUN AROUND THE LAST TIME I WAS IN FOR A SERVICE THEY TOLD ME THEY DIDN'T ROTATE MY TIRES BECAUSE THEY ONLY HAD ONE LIFT THAT WOULD PICK MY TRUCK UP AND THERE WAS A TRUCK ON IT ALREADY BUT THEY STILL CHARGED ME FOR IT!!!! SALES STAFF ARE GREAT HERE BUT SEVICE SUCKS!!!!! THE SERVICE ADVISOR ANGELO GAVE ME A VERY SARCASTIC SMART xxx ATITUDE THE WHOLE TIME ON THE PHONE AND WHEN I CAME TO PICK UP THE TRUCK. I THINK THEY JUST PUSHED IT OUT THE DOOR BECAUSE IT IS CLOSE TO BEING OUT OF WARRANTY SOON!!! VERY SAD WAY TO DO BUISNESS !!!! GUESS NEXT VEH. MAYBE NOT A FORD!!! OH YEA AND WHEN I ASKED TO SPEAK TO THE SERVICE MANAGER THEY SAID HE WAS GONE TOO . I ASKED FOR HIS CARD AND THEY GAVE ME A SECRETARIES CARD INSTEAD AND SAID I COULD LEAVE A MESSAGE WITH HER AND SHE WOULD TELL HIM!!!! WHAT A JOKE, THOUGHT FORD WAS BETTER THAN THIS BUT EVIDENTALLY NOT!!!! More

My experience was very nice ADRIAN was awesome He explain everything in detail walk me through the operations of the truck and showed me around the dealership but when the time comes for me to have my truck everything in detail walk me through the operations of the truck and showed me around the dealership but when the time comes for me to have my truck serviced I would know where to go More

Wonderful customer service from Mario Machado Our Sales Rep Mario Machado was very professional and patient. Little bit of delay with final purchase and payoff of trade in but appreciate his pati Our Sales Rep Mario Machado was very professional and patient. Little bit of delay with final purchase and payoff of trade in but appreciate his patience. More

I bought a car because I needed a car They sold me a car, it was an experience. Buying a car is never pleasant, so this was good enough. I now own a car. Thanks. They sold me a car, it was an experience. Buying a car is never pleasant, so this was good enough. I now own a car. Thanks. More

Very helpful Mike was great even in the times we're living in. Also was given a courtesy ride to and from home. All in all great experience living in. Also was given a courtesy ride to and from home. All in all great experience More