Lorenzo Buick GMC - Service Center

I left the Acadia 2023 at 8:30AM August 12 according to scheduled for Oil Change and Tire rotation, and somebody call me that the car is ready at 10AM. I picked up the car at 12:30PM: I checked that scheduled for Oil Change and Tire rotation, and somebody call me that the car is ready at 10AM. I picked up the car at 12:30PM: I checked that - change OIL and filter OK - Not Tire Rotation---> Not done (because air compressor fail apparently , I don't believe it) . I ask why the tire rotation was not done , Why I need to ask for this service if Tire Rotation was requested and not done (silence). This is not good customer service. Tire rotation is still pending, somebody in customer service at 12:30pm told me that I need to return to tire rotation. How is possible ? More

Although Matthew the service advisor was very professional and earnest to assist me, the service performed did not resolve the issue. I left Matthew a voice mail message and he did not return my professional and earnest to assist me, the service performed did not resolve the issue. I left Matthew a voice mail message and he did not return my call to follow up on the issue and/or correct it. More

Horrible costumer service, technicians are never available to take a phone call, sad that GMC take very little priority on their clients. available to take a phone call, sad that GMC take very little priority on their clients. More

I would ask to check with another dealer before going to Lorenzo . The service is not like it used to be . Lorenzo . The service is not like it used to be . More

The guy who took care of my car was very nice, but there's a check engine light that he told me the dealership would contact me in 4-5 days. It's been over a month and I'm still haven't heard from the there's a check engine light that he told me the dealership would contact me in 4-5 days. It's been over a month and I'm still haven't heard from them. More

Customer service needs to be better. They need to call when car is ready to pick up and explain everything that was done when asked . People on front desk needs to be trained on how deal They need to call when car is ready to pick up and explain everything that was done when asked . People on front desk needs to be trained on how deal with a customer More

Adam made my service experience as easy as it could ever be made it very simple thank you service department! be made it very simple thank you service department! More

I was very satisfied with the quality of their work and the price they charged. I would definitely recommend them to anyone who needs car service. the price they charged. I would definitely recommend them to anyone who needs car service. More

The repair took very long. Extremely hard to get ahold of any one in the service dept. The receptionist is not helpful at all. Terrible customer service. Extremely hard to get ahold of any one in the service dept. The receptionist is not helpful at all. Terrible customer service. More

They were very serious, fast, excellent service, professionals, highly recommended, the service department is very good, thank you Adrián for your great attention, not only with me but also with oth professionals, highly recommended, the service department is very good, thank you Adrián for your great attention, not only with me but also with other clients More