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Lorenzo Buick GMC - Service Center

Miami, FL

4.3
1,373 Reviews
Call Service Center (305) 436-8400

1,373 Reviews of Lorenzo Buick GMC - Service Center

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August 07, 2024

The service at the workshop was very bad, they had my car for more than a month and it stayed the same. More

by KEVINGM9611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
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Aug 09, 2024 -

Lorenzo Buick GMC responded

Hello, Thank you for your feedback. Here at Lorenzo Buick GMC, we strive to deliver 100% customer satisfaction, and I would like to better understand your experience with our Service Department and the work that was completed on your vehicle. Can you please send your contact information to me, so we further discuss your experience in greater detail? I look forward to hearing from you. Thank you, Jonathon Fiad Manager, Lorenzo Buick GMC jfiad@lorenzobuickgmc.com

August 04, 2024

Very efficient and easy to purchase the vehicle. The customer service was excellent. Great financing options. More

by alexravinet
Recommend Dealer
Yes
Employees Worked With
Alejandro Gaubeca
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Aug 04, 2024 -

Lorenzo Buick GMC responded

Thank you for your kind feedback on our customer service and financing options. Lorenzo Buick GMC appreciates your support. We hope you enjoy your new vehicle!

August 04, 2024

Muy buen servicio,amabilidad y seriedad cumplieron con todas mis espectativa en el tiempo estimado.Excelente More

by cyenibel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
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Aug 04, 2024 -

Lorenzo Buick GMC responded

Gracias por tus comentarios. Nos alegra saber que cumplimos con todas tus expectativas en Lorenzo Buick GMC. ¡Que tengas un buen día!

August 01, 2024

Very pleased with the sale and the process of the transaction.. The Salesman did an outstanding job. Thank you More

by nenussa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elieser Acosta
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Aug 01, 2024 -

Lorenzo Buick GMC responded

Thank you for the kind words about our team. Lorenzo Buick GMC is glad to hear that you're very pleased with the sale and transaction process. Enjoy your new vehicle!

August 01, 2024

Matt was so wonderful when our battery died on a road trip. Had us fixed up and back on the road in under an hour. More

by PRICE.ELIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Aug 01, 2024 -

Lorenzo Buick GMC responded

Thank you for sharing your experience. We're happy to hear that our team could assist you so efficiently at Lorenzo Buick GMC. Take care and safe travels!

July 31, 2024

My car sat there for almost 2 months for a warranty issue. They didn’t have a loaner and I had to spend $1400 in rental fees. The parts were supposedly “back ordered” but Brickell GMC told me they woul More

by Charles Leon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
Report | Print
Aug 02, 2024 -

Lorenzo Buick GMC responded

Hello Charles, At Lorenzo Buick GMC, we take your feedback deeply into consideration. I would like the opportunity to speak with you about your recent visit with our Service Team regarding the excessive wait time you encountered as well as the level of communication. If you would please email me your preferred contact information, it would be much appreciated. Thank you, Jonathon Fiad Manager, Lorenzo Buick GMC jfiad@lorenzobuickgmc.com

July 30, 2024

The service was excellent and the repair was as good as we were expecting thsnks More

by ALARRUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the name
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Jul 30, 2024 -

Lorenzo Buick GMC responded

Glad to hear you had a great experience with the repair service at Lorenzo Buick GMC.

July 30, 2024

My truck was in the dealership for 20 days to replace de water pump. They don’t give me any loaner or a rental car. I lost many paid days and I use vacation days because I didn’t have car to move from one More

by ANGELRAFAELMONTANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ozzie the mayor time and Mathew I spoke to him 1 time
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July 30, 2024

Adam me atendió de forma excelente, fue rápido y eficiente, el carro salió muy rápido. More

by Armando Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Jul 30, 2024 -

Lorenzo Buick GMC responded

Gracias por compartir su experiencia positiva con Lorenzo Buick GMC. Nos alegra saber que el servicio fue eficiente y rápido.

July 25, 2024

Was greeted by Matt in service, was very nice and work was fast, will come back to complete other services in future. More

by TONYFLORES46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Jul 25, 2024 -

Lorenzo Buick GMC responded

Thanks for sharing about your positive experience with our service team. We appreciate your business at Lorenzo Buick GMC and look forward to assisting you again.

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