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Lorenzo Buick GMC - Service Center

Miami, FL

4.3
1,372 Reviews

1,372 Reviews of Lorenzo Buick GMC - Service Center

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November 15, 2024

Great service, great people, very fast, easy to scheduled Very clean atmosphere. Very recommended. Thanks More

by rogrore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy, Oscar in parts, Elieser salesperson, Mathew in service
Nov 15, 2024 -

Lorenzo Buick GMC responded

Thanks for recommending Lorenzo Buick GMC. Happy to hear you enjoyed the service and atmosphere.

November 14, 2024

I’m very disappointed with the service/repair of my vehicle My vehicle was there for 2mos for simple repairs and was not kept in formed The day that I went to pick up my vehicle there was other things More

by mscoolvanilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Mangano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in Service
Nov 20, 2024 -

Lorenzo Buick GMC responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your overall service experience. Can you please contact me at your earliest convenience? Jim Mangano General Manager jmangano@lorenzobuickgmc.com

November 13, 2024

Very happy with the service. Need to go back to check on something from the repair. More

by JESCANDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 13, 2024 -

Lorenzo Buick GMC responded

Thank you for sharing your positive experience at Lorenzo Buick GMC. We're here to assist with any further checks you might need.

November 13, 2024

With a $1,300 service charge for maintenance , you would think they would atleast include a complimentary Carwash atleast . Also full service but they couldn’t blow compressed air on my air filter to clean More

by FLFIGUEROA247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Nov 15, 2024 -

Lorenzo Buick GMC responded

Hello, Thank you for bringing this to my attention. I would like to speak with you about your experience with our Service Team regarding the status of your vehicle after your recent maintenance appointment. Please send me an email with your contact information so we may discuss this further. Best regards, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

November 13, 2024

Great customer seevices, excelent staff , clean place. Services finish on time . All services complete as promise More

by JFERNANDEZ19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Lorenzo Buick GMC responded

Lorenzo Buick GMC is glad you had a positive experience. We appreciate your feedback on our services and facility.

November 10, 2024

Scheduled my appointment Quickly and accommodated to safety recalls during my regular maintenance visit. Would like to separately acknowledge Matthew for providing great service More

by KARAFAJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Nov 11, 2024 -

Lorenzo Buick GMC responded

Lorenzo Buick GMC is pleased to hear you had a great experience with our team during your maintenance visit. Feel free to reach out anytime if there's anything else we can do for your vehicle needs.

November 10, 2024

Easy to schedule, fast service Comfortable waiting room with coffee and TV , clean bathroom and nice location Perfect More

by MAF-Sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Lorenzo Buick GMC responded

Thank you for the kind words about Lorenzo Buick GMC. Glad you enjoyed our comfortable waiting room and quick service!

November 07, 2024

Great great great great great great great great great great great great great great great More

by alejandromolina2657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Lorenzo Buick GMC responded

Your appreciation means a lot to everyone at Lorenzo Buick GMC.

November 06, 2024

Scamers, stole my money, they said they would do tire rotation but they didn’t but they charge me More

by JUANPSANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Mangano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Lorenzo Buick GMC responded

Hello, Your feedback is very important to us. I would like to speak with you about your recent experience with our Service Team regarding an appointment for a tire rotation. Please send me an email with your contact information so we may discuss this further. Thank you, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

November 02, 2024

Set up appointment on my app and service was performed as requested. Matt was friendly and knowledgeable did not have a probkem with Matt or the technician. That being said GMC has an issue with updates, too More

by RTRUJILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Matt, did not speak with tech.
Nov 05, 2024 -

Lorenzo Buick GMC responded

Glad to hear you had positive interactions with our team at Lorenzo Buick GMC. Please reach out so we can discuss the software update concerns and address any further questions you may have.

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