Lorenzo Buick GMC - Service Center

I went for an oil change and my truck was there for more than 4 hours, I asked for a loaner and they told me they didn’t have any. The DEF for my Diesel truck wasn’t refilled neither. Never go there again. than 4 hours, I asked for a loaner and they told me they didn’t have any. The DEF for my Diesel truck wasn’t refilled neither. Never go there again. More

Worst service. Car was kept for months each time, no updates provided. Car still having same issue Car was kept for months each time, no updates provided. Car still having same issue More

Mathew helped me today with the service today. He was very polite and he has great customer services skills. He was very polite and he has great customer services skills. More

Speed at work 10, quality 10, customer service 10 Then I am satisfied and happy . I thought it would be more complicated but thanks to the professionalism of the team. am satisfied and happy . I thought it would be more complicated but thanks to the professionalism of the team. More

I would not recommend anyone ever use your service department . Your company had my car for two months and didn’t fix a thing. You billed my warranty company for services that were not performed. Your department . Your company had my car for two months and didn’t fix a thing. You billed my warranty company for services that were not performed. Your maintenance section is the epitome of incompetence. Your incompetence came at my expense. At last count, I’m down close to $10,000. I kept complaining about the same issue. For the amount of time my car was there, I would have hoped that the issue was found by the trained professionals at GM. At the end of the day, I feel betrayed and let down by your company. I have lost all faith in GM and its products. More

Customer service representative was great, and I got my car with the needed services in time car with the needed services in time More

Excelente servicio, muy agradecido, pude lograr arreglar el auto con rapidez y muy buena calidad, gracias el auto con rapidez y muy buena calidad, gracias More

Yo había dejado de ir porque el último servicio que tuve me cobraron y me mantuvieron el carro por mucho tiempo y no hicieron nada Gracias al servicio que tuve decidimos mi hermana y yo regresar a ustedes me cobraron y me mantuvieron el carro por mucho tiempo y no hicieron nada Gracias al servicio que tuve decidimos mi hermana y yo regresar a ustedes El tratamiento de Mathew fue fantástico tanto que como dije me pueden contar como clientes de nuevo More

Este es el dealer que más engañan. por parte de servicio.mi carro lleva 2 meses .porque el motor colapso. No dan respuestas de nada. Nadie contesta .....y todo es una basura.no compren por parte de servicio.mi carro lleva 2 meses .porque el motor colapso. No dan respuestas de nada. Nadie contesta .....y todo es una basura.no compren carros aqui.si no quieren disgustos grandes.... More

Online Appointments are not prepared for 2nd time I had an online appointment and the service center didn’t know about it nor the service that was needed. False pricing for online quotes off by hundreds of an online appointment and the service center didn’t know about it nor the service that was needed. False pricing for online quotes off by hundreds of dollars. Might as well remove the option to schedule the blind at this point. 2 appointments in a week period. Confirmed and the staff had no idea. Unfortunate. More