Back

Longo Toyota - Service Center

El Monte, CA

4.7
1,217 Reviews

1,217 Reviews of Longo Toyota - Service Center

Sort by
October 24, 2021

Great customer service. Very efficient. Service advisor always receives me with a great attitude and a warm smile (even under the mask.) More

by fgutierrez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Longo Toyota responded

Thank you for the shout & 5 STAR review about your Svc visit to Longo Toyota. Glad to read of the caring attention provided by Alex. Have a great week and hurry back - Team Longo

October 23, 2021

Even though I had to wait 4 hours every one is very helpful and kind More

by Jmacias30
Recommend Dealer
Yes
Employees Worked With
Agustin jaregui
Oct 25, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo

October 22, 2021

Longo Toyota has always been my dealership when it comes to service my car. So professional and my service advisor always on top my needs….Noli Evangelista More

by Peter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Longo Toyota responded

Everyone @ Longo Toyota is honored to serve you and delighted to read of the caring attention provided by Noli. Have a wonderful weekend and hurry back - Team Longo

October 21, 2021

This dealer took great care of me, when it wasn't on time, they got me a rental for md and I was able to return home and go back to work the next day. More

by yes2kboyy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo

October 21, 2021

Donovan Toledo extremely professional and knowledgeable. Outstanding service rep. Made sure I was kept informed of service on my vehicle. More

by Mando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donovan Toledo
Oct 21, 2021 -

Longo Toyota responded

Thanks Mando for the shout out on DealerRater and want to say THANK YOU for your Svc visit. Glad to read of the caring attention provided by Donovan. Enjoy the rest of your week, see you on your next visit - Team Longo

October 21, 2021

The service was great! Very professional and fast. The service department was great, fast, and efficient. Thank you to JJ Chacara who took great care of us. Definitely will be coming back! More

by ahern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota and happy to know you will be returning back for service. Enjoy your weekend - Team Longo

October 18, 2021

Longo is the best! The employees are all friendly, courteous and very helpful. We are always pleased with the servicing of our car. We have serviced our cars there since 1999. We highly recommend Long More

by Karen G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Koyama
Oct 19, 2021 -

Longo Toyota responded

Thank you Karen for sharing this moment with Longo Toyota and DealerRater. We know you have many choices when selecting a servicing facility, we're honored you've chosen Longo. Thank you for entrusting Longo for so many years and the smile you gave us. Have a wonderful day - Team Longo

October 14, 2021

Very professional and helpful service team! They made sure to take care of all my vehicle's needs and the process was painlessly smooth! More

by Curtis
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Oct 15, 2021 -

Longo Toyota responded

Thank you Curtis for the shout out on DealerRater and delighted the team @ Longo Toyota (Daniel) took wonderful care of your during your visit. Have a great weekend and hurry back - Team Longo

October 13, 2021

4 hour wait to do a 10 K maintenance check up is not acceptable. Someone called off in the cashier office is no excuse. This business should have a back up plan so it doesn’t impact customers in a negat More

by Patimas1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota, we would like to extend our sincere apology for the wait you endured during your service visit. Because your voice and experience is important to us, your Service Consultant, Alex Leyva would like to discuss this matter directly with you. Due to the anonymity of DealerRater, we have no way of researching this matter further and or contacting you ourselves. At your convenience, please feel free to contact Alex at: D (626) 567-0512 E: Alex.Leyva@LongoToyota.com We look forward to hearing back from you

October 11, 2021

Service advisor Eric Chung communicated everything very well. Great service definitely recommend servicing your car at Longo More

by juanherrerajr13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Longo Toyota responded

We appreciate your efforts in recognizing one of our team members, Eric. From all of us @ Longo Toyota, we're honored to serve you.

...
99
...