Back

Longo Toyota - Service Center

El Monte, CA

4.7
1,217 Reviews

1,217 Reviews of Longo Toyota - Service Center

Sort by
November 01, 2021

Benjamin in the service department is very polite, well spoken and communicates well. His customer service was greatly appreciated. More

by Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Longo Toyota responded

Hi Martin - Thank you for sharing your viewpoint on DealerRater and please know how honored we are to be selected to take care of your vehicle needs. Hurry back - Team Longo

October 30, 2021

Noli was wonderful. He took the time to explain everything to me and was very considerate. He kept me updated each step of the way. Fantastic service! More

by Christina H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Longo Toyota responded

Thank you for entrusting Longo with your auto care needs. Make it a great day and hurry back - Team Longo

October 29, 2021

Always good service. Service Advisor was very friendly. Maintained contact with me throughout my wait. More

by nuyeda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Santos
Oct 29, 2021 -

Longo Toyota responded

Thank you for taking time to share your visit to Longo Toyota on DealerRater. Glad to read of the caring attention provided by Kayla Santos. Have a wonderful rest of the week and hurry back - Team Longo

October 28, 2021

Excellent service and the waiting was owesome. I didn’t have to wait a long time. More

by maxvirgen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you. Hurry back - Team Longo

October 28, 2021

Mandi was really helpful. I was informed fully and was also given updates. My car was ready when promised. More

by gskamimura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Longo Toyota responded

What a great way to begin our day @ Longo Toyota - THANK YOU for the shout out and for entrusting the team to handle you auto care needs. Make it a great day and Happy Halloween - Team Longo

October 28, 2021

Very popular service site and the wait for service can take some time, that said, the service advisors are the best. Always courteous, knowledgeable, and answer any questions. Service advisors get an A+! More

by Landaluque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Longo Toyota responded

Happy Friday and THANK YOU for this amazing posting on DealerRater about your visit to Longo Toyota Svc Dept. We're so honored to serve you and we hope to see you back soon. Have a great weekend and please be safe - Team Longo

October 27, 2021

personnel no complaint,excellent.except the technician personnel no complaint,excellent. except the technician working on the air bag recall put some small scratch on the dashboard,too small to complain b More

by mt0805
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

October 26, 2021

3 hours and 19 minutes is not an acceptable service time for a tire rotation and minor points inspection. More

by lssgenesis300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lesley Torres
Oct 29, 2021 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

October 26, 2021

Very nice to have my car service at this dealer. Friendly and helpful people. Thanks More

by huynguyen2730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo

October 25, 2021

Very good professional service by Noli Evangelista fast take good care of recall and tire rotation thank you Longo More

by jcarolino
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Longo Toyota responded

Thank you for your kind words and posting on DealerRater & for coming in for your auto care needs. Have a wonderful rest of the week and hurry back - Team Longo

...
98
...