Back

Longo Toyota - Service Center

El Monte, CA

4.7
1,116 Reviews

1,116 Reviews of Longo Toyota - Service Center

Sort by
August 21, 2024

Good customer service! !! Soon as i pulled in i was greeted and taken to sign paperwork.. Agustin answered all my questions and was really profesional. 100 percent recomme More

by Luis86ex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Longo Toyota responded

Thank you so much for your kind words! We're thrilled to hear you had a positive experience with our service. Agustin will be delighted to know that his professionalism made a difference. Team Longo Toyota

August 20, 2024

I drive over 45 minutes just to get my service done at Longo. Love them More

by curtamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to leave us a review on DealerRater! We’re thrilled to hear that you make the drive of over 45 minutes just to receive your service at Longo. It’s wonderful to know that you love the experience we provide. Team Longo

August 17, 2024

Came in for a service and the advisor was very kind and informative. I waited at the dealership and their service waiting area was very comfortable. Lastly the service member that handed my car off to me w More

by Christian B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Longo Toyota responded

Thank you for your feedback! We’re glad to hear that you had a positive experience with our service advisor and enjoyed our comfortable waiting area. It’s great to know that the service member who handed off your car made a good impression. We appreciate your kind words and hope to see you again soon! Team Longo

August 17, 2024

Extremely professional and they go above and beyond to help you with what is needed. Alex kept me fully informed on the car needs and timing of work. Alex went more than expected to help me out with my si More

by JayR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Longo Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that Alex went above and beyond to assist you not only with your car but also with your situation at home. We’re proud to have team members like him at Longo Toyota who truly care about our customers. Your recommendation means a lot to us, and we’re grateful for your support. If you need anything else, don’t hesitate to reach out. Thank you again for choosing us

August 17, 2024

i have been coming to Longo for many years. I live in Ipland. Your customer service is second to none! More

by Betomdo160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Longo Toyota responded

Thank you for your continued support over the years and for taking the time to share your experience. We’re glad to hear that our customer service consistently meets your expectations. Your loyalty means a lot to us, and we look forward to serving you for many more years to come! Hurry back - Team Longo

August 13, 2024

We do like to have our Lexus turn-up there: the serviceman Mr. Beau Lee is always friendly, professionalism to take care our car. More

by bchao38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Lee
Aug 13, 2024 -

Longo Toyota responded

Thank you for your posting on your service visit to our Lexus dealership and delighted Beau took wonderful care of you - Hurry back Team Longo Lexus

August 13, 2024

I’ve taking my Tacoma to local dealerships for service out of convenience. Since my truck is still under warranty I continue utilizing dealer service. I have found the local dealerships somewhat lacking a More

by Paul K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Longo Toyota responded

Thank you so much for your thoughtful and detailed posting! I’m really glad to hear that your experience at Longo Toyota exceeded your expectations and restored your trust in dealership service. It's great that Steve and the entire team provided you with the professionalism and quality you were looking for. Your feedback about the exceptional service and fair pricing is invaluable and will definitely help others in making their decision. Team Longo Toyota

August 11, 2024

Service was pretty fast. We were not even at the dealer for more than an hour. More

by sheila_012568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Longo Toyota responded

Thank you for visiting our dealership and delighted knowing your time spent was short and satisfying.

August 11, 2024

My service advisor Alex was very good and briefed me on the current recalls on my 2023 Tundra More

by Jess Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Longo Toyota responded

Thank you for bringing your 2023 Tundra in for service. I’m glad to hear Alex provided excellent service and informed you about the current recalls. If you have any more questions or need further assistance, please don’t hesitate to reach out. From all of us @ Longo

August 11, 2024

Alex Leyva was really attentive to my needs, he is one of the best over there More

by teranjg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Longo Toyota responded

Thank you for your feedback! I’m thrilled to hear that Alex Leyva was attentive and met your needs. We’re proud to have him on our team and appreciate your kind words. If you need anything else, feel free to reach out! Team Longo

...
9
...