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Longo Toyota - Service Center

El Monte, CA

4.7
1,217 Reviews

1,217 Reviews of Longo Toyota - Service Center

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January 16, 2025

Great customer service, not too long of a wait time, will continue coming in for car service More

by Cg5053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Romero
Jan 16, 2025 -

Longo Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service and that the wait time was just right. Your satisfaction is our top priority, and we're grateful for your continued trust in us for your car service needs. We look forward to welcoming you back again soon! Longo Toyota

January 14, 2025

Excellent customer service Listen to your concerns Easy to get appt for service Drop off while your car is getting service More

by Dong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva -5star
Jan 14, 2025 -

Longo Toyota responded

Thank you for your positive review on DealerRater! We're glad to hear that you had a great experience with our customer service, and that we were able to address your concerns and make scheduling easy. We appreciate your feedback and look forward to serving you again in the future! Team Longo

January 13, 2025

Efficient and transparent service team. Their work has been keeping our vehicles in top condition. Agustin Jauregui even went out of his way to make sure we got all the maintenance that we More

by jakec12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Longo Toyota responded

Thank you for your wonderful feedback! We're glad to hear that our team has been able to keep your vehicles in top condition. It's great to know that Agustin Jauregui went above and beyond to ensure all your maintenance needs were met. Longo Toyota

January 07, 2025

Service writer kept me updated on my service and anything else the mechanics recommended -Brian was polite and professional. I will keep coming to Longo for service and my next vehicle purchase . More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brian Bernal
Jan 08, 2025 -

Longo Toyota responded

Thank you for your kind words and for taking the time to share your experience on DealerRater. We truly appreciate your feedback! We're delighted to hear that our service writer kept you informed throughout your visit and that Brian was able to assist you in such a professional and polite manner. Team Longo

January 06, 2025

excellent customer service, had to leave my car since i had to be at work at 8:30. Noli took care of everything More

by taty353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Longo Toyota responded

Thank you so much for trusting our service team with your vehicle and for taking the time to share such a positive review on DealerRater! We truly appreciate your kind words about the excellent customer service you received. We're so glad to hear that Noli was able to take care of everything while you were at work. We strive to make the service experience as smooth and convenient as possible, and it’s wonderful to know that we met your expectations. Team Longo Toyota

January 01, 2025

Usually great service . Dec 30 service with appointment took over 5 hours almost 6 for completion of minor service oil change/tire rotation. The communication was poor . More

by Anonymous25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Longo Toyota responded

Thank you for sharing your feedback, and we sincerely apologize for the extended wait and poor communication you experienced during your recent visit. We take guest feedback seriously at Longo Toyota, and we understand how frustrating delays and lack of updates can be. Our Service Manager, Jesus Chacara, would appreciate the opportunity to speak with you directly to address your concerns. He can be reached at 626-567-0508 or via email at jesus.chacara@longotoyota.com.

December 31, 2024

Easily the best experience I've ever had with a car dealership. They were honest, efficient, and provided great service. Frances was wonderful! More

by Daniel S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Longo Toyota responded

We truly appreciate your kind words and are grateful for the opportunity to have served you. It’s wonderful to hear that your experience was so positive, and we’re glad that Frances was able to assist you. We look forward to serving you again in the future! Happy New Year - Team Longo

December 30, 2024

On our last service visit on December 26th for our 2011 Highlander a service list was sent with our son , we did not ask for brake inspection and tire rotation . we are disabled seniors that needed the a More

by alohakamimura
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Ayala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Longo Toyota responded

We know this matter important to you, which makes it even more important to us @ Longo Toyota. Our Service Manager, Rob McGuire tried reaching you today Dec 31, 2024 but was unsuccessful. He did leave his contact information on your voice mail. Please note our Service Dept will be closed on Jan 1, 2025 for New Years Day. We look forward to hearing back from you.

December 29, 2024

Excellent dealership. Buying car with longo , and their service center is amazing. All my cars are from longo. More

by Cre8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Longo Toyota responded

Thank you for your continued trust in Longo Toyota! We're so glad to hear you've had excellent experiences with both our dealership and service center. It's wonderful to know that all your cars have come from us. We truly appreciate your loyalty and are here to assist with anything you need. Looking forward to serving you again soon! Happy New Year

December 28, 2024

Great sevice, honest feedback and recommendations you can track with a dealer record and competitive pricing, get the price and take the time to compare if there is any doubt and you’ll see. More

by abesaint876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Longo Toyota responded

Thank you for your wonderful feedback! We appreciate you recognizing our honest recommendations, competitive pricing, and transparency. We always aim to provide our customers with the best service, and we're glad it made a positive impact. If you have any questions or need further assistance, feel free to reach out. We're here to help! Happy New Year and please hurry back - Team Longo

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