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Longo Toyota - Service Center

El Monte, CA

4.7
1,116 Reviews

1,116 Reviews of Longo Toyota - Service Center

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August 31, 2024

Dealership is great! Sorry but Advisor was very disappointed , I asked him how is your day going and he didn’t answer More

by yeky97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Longo Toyota responded

Thank you for your feedback regarding your recent service experience. We apologize for the disappointment you encountered with our service advisor. Providing exceptional service is a top priority for us, and it's clear we missed the mark. Please be assured that your feedback is being taken seriously and because we're a dealership who cares, our Service Manager, Matthew Menendez would like to talk with you and at your convenience. He can be reached @ D: 626.652.3614 or E: matthew.menendez@longotoyota.com

August 30, 2024

Fast service. Made it out earlier than estimated. They also "rinsed" my very dusty car for me, which I appreciate. Was going to save it for the rain LOL More

by Helenl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Longo Toyota responded

Thank you for choosing our service! We’re glad to hear that you were satisfied with the quick turnaround and the extra care we took with your car. Have a safe upcoming holiday and hurry back - Team Longo

August 30, 2024

Andrew is professional and very informative. I would ask Andrew for help in the future. More

by kt93715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
andrew chu
Aug 30, 2024 -

Longo Toyota responded

Thank you for visiting us! We’re glad you had a positive experience with Andrew - Hurry back - Longo Toyota

August 30, 2024

Max in part department is very helpful and courteous in ordering the part and keeping me inform promptly when it arrived. Thanks you very much. Max More

by Viras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Longo Toyota responded

Thank you for visiting our service center. We’re pleased to hear that Max from our service department provided you with such helpful and courteous service. His efforts to keep you promptly informed about your part's arrival are greatly appreciated. Hurry back - Team Longo Toyota

August 29, 2024

I was next in line, waiting in lane #2 and I was skipped by an advisor. I had an appointment and couldn't believe he was helping the car in back of me. I suggest if he had a reason to skip me, he should hav More

by Johernandez1316
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Longo Toyota responded

Thank you for letting us know about your recent visit. It’s great to hear that Agustin Jauregui was able to provide you with the help you needed and that his service stood out. We appreciate your feedback and look forward to ensuring a smoother experience for you in the future. We hope to see you again at Longo Toyota soon!

August 29, 2024

Service is good except the wait time is too long. For minor service i waited almost 4 hours, i was expecting 2 hours at the most. More

by Rico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Longo Toyota responded

Thank you for your feedback, and I apologize for the extended wait time you experienced during your recent visit. We understand that many people are getting their vehicles ready for road trips before the last holiday of the summer, and we’re working hard to accommodate everyone as efficiently as possible. Team Longo

August 29, 2024

I’ve been to different Toyota dealers but never received the excellent service as Longo Toyota did (Agustin Jauregui) He is the best More

by nina92407
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Longo Toyota responded

Thank you for your wonderful feedback! We are delighted to hear that you had an exceptional experience at Longo Toyota, particularly with Agustin Jauregui. We strive to provide the best service possible, and it’s gratifying to know that Agustin exceeded your expectations.

August 29, 2024

I bring my Prius to Longo for service and appreciate how I can drop my car off late in the evenings and then pick it up at my convenience the next day or even later. This added convenience is highly importa More

by Turtletrio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Longo Toyota responded

Thank you so much for taking the time to share your positive experience with Longo Toyota. We are thrilled to hear that you appreciate the convenience of our service scheduling and the communication updates we provide. Your feedback is invaluable to us and reinforces our commitment to delivering excellent service. Have a wonderful upcoming holiday

August 25, 2024

Alex is a fantastic service writer and should get a raise for such great service More

by joe_chaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Longo Toyota responded

Thank you for your 5 Star review. Alex and team are honored to serve you - Hurry back!

August 24, 2024

Wonderful job specially the service was great at Longo Toyota beside that the cast and crew was so friendly More

by naveed.naderi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khatera hassan
Aug 27, 2024 -

Longo Toyota responded

Thank you for your review and feedback on DealerRater, we're honored to serve you - Team Longo

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