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Longo Toyota - Service Center

El Monte, CA

4.7
1,119 Reviews

1,119 Reviews of Longo Toyota - Service Center

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June 24, 2022

Service was prompt and efficient , personnel were courteous, good-looking, knowledgeable, personable and affable and the premises are cozy and user-friendly. More

by amosindan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Cabrera-Tellez
Jun 24, 2022 -

Longo Toyota responded

Thank you for entrusting the service team @ Longo Toyota with your car care needs. Have a great weekend and hurry back

Jun 24, 2022 -

amosindan responded

Toyota Longos is the most honest among service centers, from my experience for decades.

Jun 24, 2022 -

Longo Toyota responded

Awww - thank you for the smile

June 24, 2022

Car ready the same day! Picked up car quickly, very professional and courteous. Thank you! More

by Marmak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Longo Toyota responded

We appreciate your business - Team Longo

June 20, 2022

Excellent service provided by Danny from service and went way beyond what was expected of him. More

by jplinao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Mata
Jun 20, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota to handle your servicing needs

June 18, 2022

Great service plus good seating area with Starbucks and adequate space for COV19 social distancing. More

by Tracy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashiers are very polite and professional
Jun 20, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs

June 14, 2022

Very good and how easy it is to have repairs taken care. I will use all the time for reoairs. More

by GH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donovan Toledo
Jun 14, 2022 -

Longo Toyota responded

Thank you for the 5-star DealerRater review and we're honored to serve you - Team Longo

June 14, 2022

I had a wonderful svc advisor that assisted me and was knowledgeable on questions I had and the way sensor worked on my suv. They also completed my service very quickly. I will certainly return as needed. More

by doloresrios60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Mata
Jun 14, 2022 -

Longo Toyota responded

Thank you for putting a smile on our faces @ Longo Toyota - what a great way to begin our day. From all of us @ Longo - we're honored to serve

June 12, 2022

Service technician was working with me explained everything about what the service going to be More

by Ramon Morales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Nava
Jun 13, 2022 -

Longo Toyota responded

We're honored to serve you and please hurry back - Team Longo

June 12, 2022

I arrived early with an appointment, and although they were busy they were able to service my vehicle quickly and with no hassle. More

by MelMunoz23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Nava
Jun 13, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs

June 08, 2022

Albert Lopez was friendly and helpful. I’ve been coming to Longo since I first bought my Prius in 2005. Good job. More

by 64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Longo Toyota responded

Thank you for your loyalty and we're so honored to serve you. Make it a great day and we will see you in another 5K miles or 6M.

June 07, 2022

It was friendly and no rush service. But wish waiting time was more shorter and quicker on oil change. More

by darkness_tenshi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and your comments have been shared with our Service Mgmt team. We're thankful you care enough about our company to help us improve our process and ultimately our guest overall experience. Make it a great day - Team Longo

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